Mail Disappeared After Shut Down

A retired friend bought a new 21.5 inch iMac 5 months ago and twice in the past week his mail has completely disappeared. Fortunately, there is a TM backup and I have used that once to restore everything for him. The first event also took away all Address Book and iPhoto contents.
Yesterday, he was unable to Quit or Force Quit Mail. He shut down and restarted and once again all his Mail content has gone west.
Does Mail need to be reinstalled?
All suggestions welcome.

Ah, forgot, silly Apple has hiden the home Library folder in 10.7 & up...
Access User ~/Library Folder in OS X Mountain Lion & OS X Lion
Use “Go To Folder” and Open ~/Library/ Directly
All you need to do is hit Command+Shift+G from the Mac desktop  (or Finder > Go > Go to Folder) and type in ~/Library to temporarily access the Library directory in the Finder. When you are done, close this window and it will no longer be visible.
http://osxdaily.com/2011/07/22/access-user-library-folder-in-os-x-lion/

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