Mail displaying the message "cannot get mail the connection to the server failed" Help!!!
Hi
Overnight both my hotmail accounts on my Iphone 4s, through Mail, have stopped working and I cannot access my email. Every time I try I get the message "Cannot get Mail. Connection to the Server Failed"
I have rebooted my phone, deleted and readded the accoutns and even reset my network settings to factory seeting but nothing works. A few hours ago it randomly started working again but has since stopped.
Please Help!!!
Contact Microsoft to see if Hotmail is having any issues.
The issue described is not an iPhone or iOS issue.
Similar Messages
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I have been receiving the message ' Cannot get mail. The connection to the server failed' but I am connected to WIFI. I have also been receiving 'Cannot send mail, an error occurred while delivering this message.
Hmm, that's odd JeanEB. The error message referts to the connection to your email server not to cellular data or connection to wi-fi. Go to Settings>Mail, Contacts, Calendars> Select your account and type in your password again. If this doesn't resolve it, delete/re-add the email account.
AdaS_VZW
Follow us on Twitter at @VZWSupport -
gmail on iphone was working fine until yesterday when it prompted me with the message "cannot get mail user name or password for gmail is incorrect", i have tried deleting the account and re-created a new account, same problem, can anyone help?
paulcb, you're a genius, it worked, thank you so much, you don't know how much stress you have taken off my shoulders, I am constantly on my email in my iphone everyday. Thanks a million, take care. Robert.
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When trying to access email I get the message "Cannot get Mail - The connection to the server failed". How do I resolve this?
google your mail providers settings and go over them 1 by 1 to make sure it's set correctly in your ipads mail account settings
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HI, I just bought an iPhone 4S. Although my iPad and other iPhone 3GS connect to our server (SBS2003) I cannot get through. It checks all items in the connection and then I get the message :Cannot get mail, the connection to the server failed." I Tried everything, rebooting, reset all iPhone, etc. All Apple devices work perfectly expect mine. Please advise
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Additional things to try.
Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
On your iPad go to Settings > General > Reset > Reset network settings and see if that enables you to connect.
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Cheers, Tom -
I am suddenly getting the message, "Cannot get mail" on my iPhone. What is wrong?
I am suddenly getting the message, "Cannot get mail" on my iPhone. What is wrong?
Hi radiobluedog,
Welcome to Apple Support Communities.
It sounds like there is an issue receiving emails with the Mail app on your iPhone. The article below provides a lot of great troubleshooting tips and will resolve most issues like the one you've described.
iOS: Troubleshooting Mail
http://support.apple.com/kb/TS3899
I hope this helps.
-Jason -
why am i getting the message cannot get mail or that i am not connected to the internet what settings do i need to be on
WIFi needs to enabled and you need to be connected to a network. Alternatively, you need Cellular Data to be "on". (Settings>General>Network). But it propably is a problem with your router (at least, it often is with me), provided you are using your private router. Try schutting it off and turning it on again. This usually sorts problems like this out.
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I am getting the message: Cannot Get Mail the "email address" is in use on another device. How do I fix this.
Hello groriguez,
The following article provides further information regarding the error you're experiencing.
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/TS2621
Cheers,
Allen -
Why do I get the message "cannot get mail" when trying to connect to ms exchange server?
Hard to say. Has it ever worked? Maybe your account has mobile e-mail disabled. Maybe ActiveSync isn't set up properly on the server. maybe the correct ports are not open on the corporate firewall.
You will have to talk to your IT department. -
All my apple devices have suddenly stopped allowing me to access my email account. I keep getting a message saying "cannot get mail, the connection to the sever failed". What has happened and how do I fix it?
Have you seen this? Take a look. There are issues with Microsoft services today.
https://status.live.com/ -
Having just changed my BT home hub to a 4 series from a 3 I cannot get my mail. I am with Yahoo and get a message saying 'cannot get mail'. My Internet is ok and my user name and password have not changed. Any suggestions please.
Hello Betty,
Thank you for the details of the issue you are experiencing with your Yahoo! email account on your iPad. I recommend the following article to troubleshoot this issue:
iOS: Unable to send or receive email
http://support.apple.com/kb/ts3899
Thank you for using Apple Support Communities.
Best,
Sheila M. -
can't get mail iphone5s only no problem with ipad2 or MacBook Pro why?
Does this happen on wifi, cellular or both? I have a Comcast account and have been using it on my iPhone for quite some time. At first, years ago, you could not use it to send mail, but they have changed that. Make sure you have entered your username and password in all sections of the account, including where the iPhone says "optional".
Your error indicates troubles with the incoming mail server. Go back to your account and make sure the username and password are in each section, make sure SSL is turned on, authentication is password and the server port is 995. FYI for outgoing mail, it is the SMTP server, and that also needs to have username and password entered, SSL turned on, authentication is password, and the server port is 465.
See if that helps. -
I am all out of options.. Please help!
I have yet to find an email server that does not work with Mail.app. Your solution will be to configure its ports and send/receive protocol according to the email server's requirements.
Try the Zimbra support forums. I found this excerpt from a relevant post:
http://www.zimbra.com/forums/users/46221-mac-mail-app-dont-work-outside-company. html
in which the following ports were suggested
ports 25, 465, and/or 487 to send mail.
port 143/993 to retrieve mail over IMAP -
My gmail account has stopped working on my iphone, saying the user name or password is incorrect, but both are definitely correct. I have tried restarting the phone, deleting the account and setting it up again, and checked that I can log on through safari. It had been working fine until this morning! Any ideas how to fix this?
Turn off 2 step authentication on your gmail account in a browser. It should work fine afterwards.
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This problem occurs with both my 5S phone and iPad 3.
last sentence should read other email accounts are working fine.
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