Mail does not retrieve emails

My Mail has two acct (mac.com and an exchange acct). This morning, Mail suddenly stops retrieving new emails from the exchange acct. (mac.com acct works fine). I know it tries, since the dailing spin spins. But seems it has hard time connecting to the server and fetching new emails. Activity viewer shows "logging in as user ..." and "sync.. with server" working.
Checked with our sys adm, the server is fine. I can access my acct via web client.
Help please! I have been using Mail for a few years and don't want to give up.
HW

You’re welcome.
> I'm afraid that the size of the mailbox is pretty big. I checked
~/Library/Mail/exchange-acct, which is about 6GB.
OK. That may be the problem then. The overall size of the account folder is not an issue, but individual mailboxes should be under 2 GB in Mail 2.x (the limit was even lower in Mail 1.x).
You may use the Account Info window to check how much size each mailbox takes up on the server — choose Get Info (⌘I) from the Action menu (gear icon) located below the mailbox list in the main Mail window.
Check that none of your mailboxes is larger than 2 GB. Create custom mailboxes on the server and re-organize your mail there however you wish via webmail if necessary.
When done, you may want to re-create Mail’s index and cached mailbox contents as follows (and this may certainly take a while given the size of the account):
1. Quit Mail if it’s running.
2. In the Finder, go to ~/Library/Mail/. Make a backup copy of this folder, just in case something goes wrong, e.g. by dragging it to the Desktop while holding the Option (Alt) key down. This is where all your mail is locally stored.
3. Locate Envelope Index and move it to the Trash. If you see any other “Envelope Index”-named file there, delete it as well.
4. Move any “IMAP-”, “Mac-”, or “Exchange-” account folders to the Trash. Note that you can do this with IMAP-type accounts because they store mail on the server and Mail can easily re-create them. DON’T trash any “POP-” account folders, as that would cause all mail stored there to be lost.
5. Open Mail. It will tell you that your mail needs to be “imported”. Click Continue and Mail will proceed to re-create Envelope Index — Mail says it’s “importing”, but it just re-creates the index if the mailboxes are already in Mail 2.x format.
6. As a side effect of having removed the IMAP account folders, those accounts may be in an “offline” state now. Do Mailbox > Go Online to bring them back online.
Note: For those not familiarized with the ~/ notation, it refers to the user’s home folder. That is, ~/Library is the Library folder within the user’s home folder, i.e. /Users/username/Library.

Similar Messages

  • Since 7.1.2 mail does NOT retrieve mail in background and notify

    After updating to ios 7.1.2 and having to do a complete reset and restore from backup, mail does NOT retrieve mail and notify me that a new message has arrived.
    In the past (and with every version of the OS until 7.1.2) mail would vibrate when a new message arrived - I did not have to open the mail app and wait for the download.
    What is the fix? In the past, mail was not in notification center - I don't want to see a badge or other on screen listing of the message that has arrived, only have the phone vibrate when a new message arrives.
    Thanks.

    Of course - have an open case with Apple support as well. Co-workers are receiving notifications, IOW, when mail is received their phone will buzz (if in silent or vibrate mode) or ding or similar.
    I have to actually open the mail app and only then will it grab email and 'notify' me it's been received.
    And yes, configuration is set to push - meaning the e-mail server will push it out to the clients immediately,

  • Mail does not send email

    My problem is simply that Mail does not send email.
    I have just migrated from iMac G5 to iMac Intel by using Migration Assistant. Everything else works just fine and I can receive email. However, if I try to reply, forward or send a new email message, Mail just does not do anything - no error message, nothing.
    The fixes I have tried so far are removing the Mail plist file, repairing disk permissions and mailboxes. Of course, I have checked the account settings, especially outgoing server settings. I also reinstalled Mail application with Pacifist. None of this has solved the problem. I have tried sending email with Thunderbird and it works with no problems.
    Does anybody have any suggestions how to fix this issue?
    The OS is 10.4.8, Mail Version 2.0.6 (749.2/752.3), all the suggested software updates done.
    iMac Core Duo 20" 2GHz   Mac OS X (10.4.8)  

    Reinstalling Mail is rarely necessary or appropriate to solve a problem. It certainly cannot fix anything that could be wrong within your home folder or at the server or with the network, and may even introduce new issues if not done properly. Moreover, in Mac OS X 10.4 you don’t need Pacifist to reinstall Mail, you could also do it as described in the following article:
    Custom installs in Mac OS X 10.4
    Verify/repair the startup disk (not just permissions), as described here:
    The Repair functions of Disk Utility: what's it all about?
    After having fixed all filesystem issues, if any, if the version of the system software on your install disks is earlier than what you’re using now (and only in that case), then you must also reinstall the Combo Update for the type of computer and the version of Mac OS X you’re using, to bring Mail back in sync with the rest of the system:
    About the Mac OS X 10.4.8 Combo Update
    Mac OS X 10.4.8 Combo Update for PPC
    Mac OS X 10.4.8 Combo Update for Intel
    The above won’t solve the problem. It’s just to ensure that you’ve properly reinstalled Mail, which you shouldn’t have done, and which apparently you didn’t do properly -- the version of Mail on your system should be 2.1.1, not 2.0.6.
    The original problem could be caused by some Launch Services cache or preferences corruption. The following article describes how to manually reset Launch Services -- the notes at the bottom of the article also provide information about the side effects of deleting each of the files involved:
    Resetting Launch Services
    If you prefer using a cache cleaning utility instead of following the manual procedure described in the previous article, this other article provides links to some utilities that can be used for troubleshooting and cache cleaning:
    Resolving Disk, Permission, and Cache Corruption
    It seems that the most appropriate utility for solving this particular problem is Tiger Cache Cleaner, but you may also want to consider other utilities, such as OnyX, or Cache Out X, which are free. Whatever utility you choose, be sure to read this first:
    Side effects of System cache cleaning
    As an example, this is how you should proceed with OnyX:
    1. Quit all applications.
    2. Launch OnyX and enter your administrator password.
    3. Click Maintenance. In the Reset section, check LaunchServices database.
    4. You may uncheck any other pre-checked options if you wish.
    5. Click the Execute button.
    6. Restart the computer.

  • DROID X DOES NOT RETRIEVE EMAIL UNLESS POWERED OFF, THEN ON

    I've identified through testing and confirmed that my 3 day old Droid X does NOT actually retrieve email from a third party (non Google) mail server WITHOUT having to power it down, then back up first.  Activating the cute little manual retrieving spinning circle, in fact, does NOTHING.
    I have tested this a MILLION times after not getting emails.  MANUAL or SCHEDULED settings absolutely do not work.
    I REPEAT, I do not receive  email unless powered off then on
    I set the the following to no avail:
    * battery profile to "Performance"
    * Data Delivery settings to "Background data" enabled
    * Data roaming to enabled
    * Email and Corporate Synch settings/Email delivery settings "Data Push" to enabled
    * "Fetch Schedule" to EITHER "15 minutes" or "manual" (either of which shouldn't matter if Data Push is enabeled)
    * Sync over WI-FI Only is disabled 
    Not retrieving email is critical to my business- I use a device for email more than I talk to anyone.
    This constitutes a breech of service unless it is immediately rectified.
    My Droid X was delivered as the following;
    Version 1.13.604.MB810.Verizon.en.US
    Firmware 2.1-update-1
    Baseband Version BP_C_01.04P
    Kernel Version 2.6.29 w30471@il93lnxdroid08 #1
    Build Number VZW
    ERI Version 5
    PRL Version 51926

    DincX110 wrote:
    I Have had this Happen more than once Now i'll Be using my Wi-Fi Then when i shut it off on the X  it does not want to Re- Connect with the Network at all.   An i'm wondering if its beacause of a setting that i may have it on or maybee an App. Causing this issue
    Has any one experienced this on there X 
    Now when i shut the X off an do the restart it's back on.
    I don't use WiFi very often (work doesn't allow non work computers to connect, and at home I use my laptop), but I find at work that my phone sometimes doesn't want to connect to the Network when I walk into the building from the parking ramp (very spotty service on the ramp).
    What I do to correct this without restarting, I turn on 'airplane' mode until I see the little airplane in the notification bar, then turn airplane mode off. Within a minute, the network is reconnected and working in 3g just fine.
    Location is also part of the problem. I work on the first floor of the building. They are doing remodeling on my floor right now, so I am now on the top floor and have not had this happen since the move a month ago. Since my floor is below a hill with another building on top of the hill between my normal location and the closest tower, the line of sight is hidden, so I expect small problem with it. It doesn't happen all the time, but I do notice it when I try to run internet radio at work.

  • Mail does not recognize email address for Address Book marked as "Company"

    I have a bunch of Address Book entries with "Company" checked and no first or last name. After the SL upgrade, entering the name of the company into an email in Mail.app does not result in it recognizing the company as a contact, or using the saved email address. Oddly, if I edit the contact so that it has a first and last name, even if Company remains checked, Mail will come up with the correct address. Any explanation or work around for this?
    I also noticed that all of such contacts, after the SL upgrade, no longer had the Company box checked, resulting in them all being listed as "No Name" -- but I fixed that by rechecking all of the boxes.

    Hi murrxx,
    Based on my experience, it just cannot send to the un-recognized email address. The remaining recipients will recieve the email.
    Please changing to OWA to verify whether all the mails cannot be sent.
    If in OWA, just the un-recognized email address cannot be sent, it should be an issue on the Outlook Client side.
    Please run Outlook under safe mode for testing.
    Also try to re-create new profile to refresh the caches.
    Is there NDR returned back to us when we cannot send emails to all?
    If has, please post the details.
    Please also collect some related event logs for the further troubleshooting.
    Thanks
    Mavis
    Mavis Huang
    TechNet Community Support

  • After installing Lion mail does not receive emails

    I have just installed Lion and Mail is not longer receiving mails. These are arriving on my Blackberry and iPad. How do I resolve this problem?

    You most likely need to open Mail>click on the word "Mail" in the Menu bar> click on "Preferences">click on "Accounts">now enter the correct information from your ISP for the Incoming AND outgoing Mail Servers, that your ISP provides you with>also enter your user name, email address and password for your ISP email account.
    Hope this helps

  • Apple Mail clients not retrieving emails properly over IMAP

    I posted this in Tiger Mail but no responses; hopefully someone here has some knowledge of this issue.
    I'm testing an email server on 10.5 with IMAP.
    Here's my setup all using the same user IMAP account.
    1 Outlook 2007
    1 Thunderbird (on Vista Business)
    2 Mail 2.1.3 on 2 different 10.4.11 Apples (one Mac Mini and one MacBook Pro 17")
    1 iPhone
    When sending emails to this user account, all the non-Apple Mail clients receive them instantly or after I force a 'Send/Receive' command without any problems.
    The 2 Apple Mail clients do not receive the new emails on their own OR with 'Get Mail' command OR the 'Synchronize' command. They flat out refuse to receive new emails.
    When I close and reopen the Apple mail clients, they do receive the new emails immediately. OR if I select an existing mail message in the view, then they receive the new emails.
    Totally weird but definitely an Apple Mail issue. Any help would be greatly appreciated!

    After trying to isolate every variable, I created a new test account and deleted the existing one I had been using. Problem solved - it works great now!
    For some reason, the original user account had some type of corruption.

  • Mail does not sending emails , and i can't install the mail update.

    Hi 
    i have a problem with out going mail after install
      OS X 10.9.1 (13B42)
    mail app : Version 7.1 (1827)
    when im sending an email its not being send, the email move to outbox , and stays there , sometimes its  send it after i restart mail app , but still the email been kept in the out box ,(from what i know it should move to the "sent box".
    i have tried to remove and install OS x a few times , nothing change .
    i have tried to downloud and install the mail update from the support page , and it gives me this :
    help please

    Sometimes booting into the Safe Mode works.
    Safe Mode
    Safe Mode - About

  • Mail and pop accounts - mail does not retrieve the new messages

    Hi, for any reason for last two days my mail application is not able to retrieve my e-mails from my pop account. However I can read and reply the e-mails through the web portal.
    Mail.app seems to connect properly to the pop account but it is not able to sync the messages.
    Have you ever seem this behaviour?
    Miguel

    Miguel,
    Welcome to the Discussions.
    Is there any symbol beside the mailboxes of this account? Have you checked to see if the account is Offline? This is different than not be connected, since in Mail each account can separately be taken offline. Click on Mailbox in the Menubar, and check Online Status (available if two or more accounts) or if only one account, whether Go Online is black or Go Offline is black?
    Ernie

  • Mail does not send emails out of address book under Mavericks

    Since I upgradet to Mavericks I cannot drag and drop addresses from the address book into mail to send them out. Anybody a solution or idea? Thank you!

    Sorry, new mail program deleted that function.  Start to type the person name or group name in the email and it will fill in the rest.

  • Mail does not create new emails based on the highlighted mailbox, but rather the receiving mailbox of whatever individual email happens to be highlighted. This was not the case prior to Lion. Is this a bug or an error on my part?

    Mail does not create new emails based on the highlighted mailbox, but rather according the receiving mailbox of whatever individual email happens to be highlighted. This was not the case prior to Lion. Is this a bug or an error on my part? (I do have the setting for creating new emails from the highlighted mailbox checked.)

    The questions about time was not only because of thinking about the Time Machine, but also possible impact on recognizing which messages remaining on a POP server (doesn't apply to IMAP) have been already downloaded. In the Mail folder, at its root level, in Mail 3.x there is a file named MessageUidsAlreadyDownloaded3 that should prevent duplicate downloading -- some servers may not communicate the best with respect to that, and the universal index must certainly be involved in updating that index file. If it corrupts, it can inhibit proper downloading. However, setting the account up in a New User Account and having the same problem does not point that way, unless your POP3 server is very different from most.
    That universal index is also typically involved when messages are meant to be moved from the Inbox to another mailbox -- in Mail 3.x the message does not move, but rather is copied, and then erased from the origin mailbox. That requires updating the Envelope Index to keep track of where the message is, and should keep track of where it is supposed to have been removed after the "Move".
    Ernie

  • Just installed PE12. Sharing Preference does not show email preferences, only Adobe. Previous PE worked. Vista Windows Mail

    Have just installed PE12 with no install problems. Share preference does not show email preferences, just the default Adobe. Previous PE worked for sending email attachments, Vista with Windows Mail. How do I get Windows Mail as the share email preference?

    Please post Photoshop Elements related queries over at
    http://forums.adobe.com/community/photoshop_elements

  • Iphone 4s does not download emails using imap when connecting to smartermail mail server

    iphone 4s does not download emails using imap when connecting to smartermail v2 mail server.
    when I search - the search results show and i can view the emails, but inbox doesnt download emails - says load more messages x read..
    the folders are displaying ok.
    Smartermail 2 is about 10 years old ( im not upgrading as its working fine other than this issue ) imap is fine with other mail clients.
    has anyone else experienced this?

    Just had the exact same issue on iOS 7, SmarterMail Enterprise 6.8
    https://discussions.apple.com/thread/5462200

  • E-mail does not exist an alternative email was stored

    E-mail does not exist an alternative email was stored
    Charge the gift card to buy paid applications.
    But I do not remember the security question I can not.
    In addition, alternative to an email typo, I got it wrong!
    [email protected] the e-mail I'm a non-existent email.
    Security I can not get them loose.
    Alternate email address I would like to change the [email protected]
    I want to buy a paid app. Help Me please...

    E-Mail support team helped.

  • One Yahoo! mail account does not receive email sent from .mac

    OK, this is an odd problem, and any help would be appreciated.
    My girlfriend's Yahoo! mail account does not receive email sent from my .mac address. If I send email from my Gmail or Yahoo! accounts she receives the message. No one else has informed me that they haven't received email from the .mac address. Additionally, the .mac account is in her address book.
    Anyway, has anyone seen a similar pattern with Yahoo! or any other email provider?
    Thanks.
    - Jennings

    Thanks for the reply . . . and yes, the recipient's email provider likely holds the answer.
    However, I was hoping someone here might have had a similar experience and could answer as the email provider is Yahoo, and they are slow in responding to help requests . . . for a period I hosted a personal, paid website through Yahoo Domains and help tickets lingered for several days on multiple occasions (this being the reason the site is no longer hosted by Yahoo). I also doubt Yahoo will expend too much energy resolving a problem for a free email account.
    Anyway, I posted in the Yahoo mail forums, and hopefully something will come-up . . . .

Maybe you are looking for