Mail fails where others succeed

I'm trying to connect to one of my accounts, which is based on my university's exchange server and deployed via IMAP. When I give the credentials to Mail, it fails each time, insisting that the account doesn't exist or can't be connected to or something. Worryingly though, using exactly the same settings, programs like Thunderbird and the horrible Entourage succeed with no hitch whatsoever.
I think the problem might be in the fact that the username has two backslashes ... possibly. Does Mail have problems with specials?
If anyone could possibly shed light on this I'd really appreciate it ... because to be frank it drives me barmy!

this same thing is happening at my company as of tuesday oct 10th. entourage vX and OS X's mail program will not allow users to check their email, its states their username/password is incoorect. all other users that run entourage2004 are fine. any advice ? we turned strong passwords ON at the domain level last week.

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