Mail files on server and webmail view don't match

Hi there,
First-time poster... sorry if this has been addressed ad infinitum.
We are running Msging Server 6.2-6.01 (according to 'imsimta version').
I have a problem with a user's account. The account has a mailQuota of 20Mb, of which about 89% is currently used. If I log in to webmail as the user and go to 'Manage Folders', it says that there are 13Mb of messages in the 'Sent' folder, in 19 messages. However, when I look at the messages in the 'Sent' folder through the webmail interface, the size of the 19 messages only adds up to around 4Mb. If I change the View dropdown from 'Default' to 'All' when looking at this folder in webmail, it shows that there are 435 messages in the 'Sent' folder. The 416 messages that appear when I select 'All' have a red 'X' mark in the envelope icon. If I get a shell session to the mail server and look in the user's 'Sent' folder, all the 435 messages are there in the filesystem.
From perusing the archives of this forum, it looks like I need to run 'reconstruct' for this user's account (or their 'Sent' folder) to fix this problem. I downloaded the Admin Guide and looked at the doco for the 'reconstruct' command, but it's a bit vague to me... So...
Should I run 'reconstruct' to fix this problem?
If so, what syntax should I use to just 'reconstruct' this user's 'Sent' folder?
What would the syntax be to 'reconstruct' all folders for this user?
I see that if I don't use the right arguments to 'reconstruct', it will reconstruct all accounts on the server, which I definitely don't want 8-)
Thanks in advance,
Guido.

Hi there,
First-time poster... sorry if this has been addressed
ad infinitum.
We are running Msging Server 6.2-6.01 (according to
'imsimta version').
I have a problem with a user's account. The account
has a mailQuota of 20Mb, of which about 89% is
currently used. If I log in to webmail as the user
and go to 'Manage Folders', it says that there are
13Mb of messages in the 'Sent' folder, in 19
messages. However, when I look at the messages in the
'Sent' folder through the webmail interface, the size
of the 19 messages only adds up to around 4Mb. If I
change the View dropdown from 'Default' to 'All' when
looking at this folder in webmail, it shows that
there are 435 messages in the 'Sent' folder. The 416
messages that appear when I select 'All' have a red
'X' mark in the envelope iconYep. These messages are "marked for deletion". The user hasn't "compressed the folders", which is what allows Messaging Server to delete the files overnight.
You can set an expiration rule for "deleted", and expire these automatically, if you like, or you can suggest the user set his mail client to "compress folders on exit", or even compress them, now.
This isn't something broken, so there's nothing to "fix.
. If I get a shell
session to the mail server and look in the user's
'Sent' folder, all the 435 messages are there in the
filesystem.
From perusing the archives of this forum, it looks
like I need to run 'reconstruct' for this user's
account (or their 'Sent' folder) to fix this problem.
I downloaded the Admin Guide and looked at the doco
for the 'reconstruct' command, but it's a bit vague
to me... So...
Should I run 'reconstruct' to fix this problem?
If so, what syntax should I use to just 'reconstruct'
this user's 'Sent' folder?
What would the syntax be to 'reconstruct' all folders
for this user?
I see that if I don't use the right arguments to
'reconstruct', it will reconstruct all accounts on
the server, which I definitely don't want 8-)
Thanks in advance,
Guido.

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    11-29-2011 16:11:33.31 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring nasq Medium Entering monitored scope (Export) 
    11-29-2011 16:11:33.34 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (Export). Execution Time=29.003 
    11-29-2011 16:11:33.62 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring nasq Medium Entering monitored scope (Export) 
    11-29-2011 16:11:33.63 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (Export). Execution Time=1.2911 
    11-29-2011 16:11:33.63 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring nasq Medium Entering monitored scope (Export) 
    11-29-2011 16:11:33.63 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (Export). Execution Time=0.5963 
    11-29-2011 16:11:35.29 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Content Migration nasm High Export completed. 
    11-29-2011 16:11:35.37 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Content Migration nasm High Initializing Import. 
    11-29-2011 16:11:35.46 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Content Migration nasm High Starting content import. 
    11-29-2011 16:11:35.46 w3wp.exe (0x0C04) 0x27F0 Web Content Management Site Management 8gyh Medium DeploymentWrapper.ReparentForCopyImport() List { newTargetParentUrl = /org/dnp/English/sites/na/internal_functions/rd/microbia/technical/Technical
    Documentation. } 
    11-29-2011 16:11:35.46 w3wp.exe (0x0C04) 0x27F0 Web Content Management Site Management 8gyh Medium DeploymentWrapper.ReparentForCopyImport() List { newTargetParentUrl = /org/dnp/English/sites/na/internal_functions/rd/microbia/technical/Technical
    Documentation. } 
    11-29-2011 16:11:35.49 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring nasq Medium Entering monitored scope (import) 
    11-29-2011 16:11:35.49 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (import). Execution Time=0.4226 
    11-29-2011 16:11:35.49 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring nasq Medium Entering monitored scope (import) 
    11-29-2011 16:11:35.56 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (import). Execution Time=68.3485 
    11-29-2011 16:11:35.57 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring nasq Medium Entering monitored scope (import) 
    11-29-2011 16:11:35.70 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (import). Execution Time=117.3795 
    11-29-2011 16:11:35.70 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring nasq Medium Entering monitored scope (import) 
    11-29-2011 16:11:35.70 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (import). Execution Time=0.5005 
    11-29-2011 16:11:35.70 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring nasq Medium Entering monitored scope (import) 
    11-29-2011 16:11:35.70 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (import). Execution Time=0.4298 
    11-29-2011 16:11:35.70 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring nasq Medium Entering monitored scope (import) 
    11-29-2011 16:11:35.90 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring b4ly High Leaving Monitored Scope (Event Receiver (Microsoft.SharePoint.Taxonomy, Version=14.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c,
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    11-29-2011 16:11:35.98 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring b4ly High Leaving Monitored Scope (EnsureListItemsData). Execution Time=19.2312 
    11-29-2011 16:11:35.98 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring b4ly High Leaving Monitored Scope (Event Receiver (Microsoft.Office.DocumentManagement, Version=14.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c,
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    11-29-2011 16:11:35.99 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring b4ly High Leaving Monitored Scope (EnsureListItemsData). Execution Time=13.1132 
    11-29-2011 16:11:36.02 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring b4ly High Leaving Monitored Scope (EnsureListItemsData#1). Execution Time=30.0577 
    11-29-2011 16:11:36.04 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (import). Execution Time=351.0371 
    11-29-2011 16:11:36.04 w3wp.exe (0x0C04) 0x27F0 Web Content Management Publishing 8ztw Medium LongRunningOperationJob.UpdateStatus(): Running, this=50303060 
    11-29-2011 16:11:36.04 w3wp.exe (0x0C04) 0x27F0 Web Content Management Publishing 8ztx Medium LRO - Starting status update: Running 
    11-29-2011 16:11:36.15 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation General 8kh7 High Invalid text value.  A text field contains invalid data. Please check the value and try again.<nativehr>0x81020018</nativehr><nativestack></nativestack> 
    11-29-2011 16:11:36.20 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation General 8kh7 High Invalid text value.  A text field contains invalid data. Please check the value and try again.<nativehr>0x81020018</nativehr><nativestack></nativestack> 
    11-29-2011 16:11:36.21 w3wp.exe (0x0C04) 0x27F0 Web Content Management Publishing 1ygq Unexpected LRO - failed to update status after 2 attempts - giving up 
    11-29-2011 16:11:36.21 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring nasq Medium Entering monitored scope (import) 
    11-29-2011 16:11:36.37 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring b4ly High Leaving Monitored Scope (Event Receiver (Microsoft.SharePoint.Taxonomy, Version=14.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c,
    Microsoft.SharePoint.Taxonomy.TaxonomyItemEventReceiver)). Execution Time=22.1568 
    11-29-2011 16:11:36.45 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring b4ly High Leaving Monitored Scope (EnsureListItemsData). Execution Time=19.8863 
    11-29-2011 16:11:36.46 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring b4ly High Leaving Monitored Scope (Event Receiver (Microsoft.Office.DocumentManagement, Version=14.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c,
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    11-29-2011 16:11:36.49 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring b4ly High Leaving Monitored Scope (EnsureListItemsData#1). Execution Time=24.739 
    11-29-2011 16:11:36.49 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (import). Execution Time=293.9586 
    11-29-2011 16:11:36.51 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Content Migration nasm High Import completed. 
    11-29-2011 16:11:36.52 w3wp.exe (0x0C04) 0x27F0 Web Content Management Site Management 8y3t Medium DeploymentWrapper.MoveItems Export-Import ends. 
    11-29-2011 16:11:36.52 w3wp.exe (0x0C04) 0x27F0 Web Content Management Publishing 8ztw Medium LongRunningOperationJob.UpdateStatus(): Running, this=50303060 
    11-29-2011 16:11:36.52 w3wp.exe (0x0C04) 0x27F0 Web Content Management Publishing 8ztx Medium LRO - Starting status update: Running 
    11-29-2011 16:11:36.63 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation General 8kh7 High Invalid text value.  A text field contains invalid data. Please check the value and try again.<nativehr>0x81020018</nativehr><nativestack></nativestack> 
    11-29-2011 16:11:36.68 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation General 8kh7 High Invalid text value.  A text field contains invalid data. Please check the value and try again.<nativehr>0x81020018</nativehr><nativestack></nativestack> 
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    11-29-2011 16:11:36.68 w3wp.exe (0x0C04) 0x27F0 Web Content Management Publishing 8ztw Medium LongRunningOperationJob.UpdateStatus(): Running, this=50303060 
    11-29-2011 16:11:36.68 w3wp.exe (0x0C04) 0x27F0 Web Content Management Publishing 8ztx Medium LRO - Starting status update: Running 
    11-29-2011 16:11:36.79 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation General 8kh7 High Invalid text value.  A text field contains invalid data. Please check the value and try again.<nativehr>0x81020018</nativehr><nativestack></nativestack> 
    11-29-2011 16:11:36.84 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation General 8kh7 High Invalid text value.  A text field contains invalid data. Please check the value and try again.<nativehr>0x81020018</nativehr><nativestack></nativestack> 
    11-29-2011 16:11:36.84 w3wp.exe (0x0C04) 0x27F0 Web Content Management Publishing 1ygq Unexpected LRO - failed to update status after 2 attempts - giving up 
    11-29-2011 16:11:36.84 w3wp.exe (0x0C04) 0x27F0 Web Content Management Publishing 8ztw Medium LongRunningOperationJob.UpdateStatus(): Running, this=50303060 
    11-29-2011 16:11:36.84 w3wp.exe (0x0C04) 0x27F0 Web Content Management Publishing 8ztx Medium LRO - Starting status update: Running 
    11-29-2011 16:11:36.96 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation General 8kh7 High Invalid text value.  A text field contains invalid data. Please check the value and try again.<nativehr>0x81020018</nativehr><nativestack></nativestack> 
    11-29-2011 16:11:37.01 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation General 8kh7 High Invalid text value.  A text field contains invalid data. Please check the value and try again.<nativehr>0x81020018</nativehr><nativestack></nativestack> 
    11-29-2011 16:11:37.01 w3wp.exe (0x0C04) 0x27F0 Web Content Management Publishing 1ygq Unexpected LRO - failed to update status after 2 attempts - giving up 
    11-29-2011 16:11:37.06 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring b4ly High Leaving Monitored Scope (EnsureListItemsData). Execution Time=18.5948 
    11-29-2011 16:11:37.09 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring b4ly High Leaving Monitored Scope (Event Receiver (Microsoft.SharePoint.Publishing, Version=14.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c,
    Microsoft.SharePoint.Publishing.Internal.PublishingWebEventReceiver)). Execution Time=51.4523 
    11-29-2011 16:11:37.09 w3wp.exe (0x0C04) 0x27F0 Web Content Management Site Management 8gxm Medium ObjectSerializer.DeleteListItem - deleted or recycled '/org/dnp/English/sites/na/internal_functions/rd/microbia/technical/Technical
    Documentation/Technical Documentation/test/000000_test2.txt' 
    11-29-2011 16:11:37.10 w3wp.exe (0x0C04) 0x27F0 Web Content Management Publishing 8ztw Medium LongRunningOperationJob.UpdateStatus(): Running, this=50303060 
    11-29-2011 16:11:37.10 w3wp.exe (0x0C04) 0x27F0 Web Content Management Publishing 8ztx Medium LRO - Starting status update: Running 
    11-29-2011 16:11:37.21 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation General 8kh7 High Invalid text value.  A text field contains invalid data. Please check the value and try again.<nativehr>0x81020018</nativehr><nativestack></nativestack> 
    11-29-2011 16:11:37.26 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation General 8kh7 High Invalid text value.  A text field contains invalid data. Please check the value and try again.<nativehr>0x81020018</nativehr><nativestack></nativestack> 
    11-29-2011 16:11:37.26 w3wp.exe (0x0C04) 0x27F0 Web Content Management Publishing 1ygq Unexpected LRO - failed to update status after 2 attempts - giving up 
    11-29-2011 16:11:37.29 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring b4ly High Leaving Monitored Scope (EnsureListItemsData). Execution Time=18.5953 
    11-29-2011 16:11:37.32 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation Monitoring b4ly High Leaving Monitored Scope (Event Receiver (Microsoft.SharePoint.Publishing, Version=14.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c,
    Microsoft.SharePoint.Publishing.Internal.PublishingWebEventReceiver)). Execution Time=50.4063 
    11-29-2011 16:11:37.38 w3wp.exe (0x0C04) 0x27F0 Web Content Management Site Management 8gxm Medium ObjectSerializer.DeleteListItem - deleted or recycled '/org/dnp/English/sites/na/internal_functions/rd/microbia/technical/Technical
    Documentation/Technical Documentation/test/000000_test1.txt' 
    11-29-2011 16:11:37.38 w3wp.exe (0x0C04) 0x27F0 Web Content Management Publishing 8ztw Medium LongRunningOperationJob.UpdateStatus(): Successful, this=50303060 
    11-29-2011 16:11:37.38 w3wp.exe (0x0C04) 0x27F0 Web Content Management Publishing 8ztx Medium LRO - Starting status update: Successful 
    11-29-2011 16:11:37.51 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation General 8kh7 High Invalid text value.  A text field contains invalid data. Please check the value and try again.<nativehr>0x81020018</nativehr><nativestack></nativestack> 
    11-29-2011 16:11:37.56 w3wp.exe (0x0C04) 0x27F0 SharePoint Foundation General 8kh7 High Invalid text value.  A text field contains invalid data. Please check the value and try again.<nativehr>0x81020018</nativehr><nativestack></nativestack> 
    11-29-2011 16:11:37.56 w3wp.exe (0x0C04) 0x27F0 Web Content Management Publishing 1ygq Unexpected LRO - failed to update status after 2 attempts - giving up 
    11-29-2011 16:11:37.56 w3wp.exe (0x0C04) 0x27F0 Web Content Management Publishing 6wyz Medium LRO - Total elapsed time of background thread was 00:00:07.8122551 , from  11/29/2011 3:11:29 PM  to  11/29/2011
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    11-29-2011 16:11:37.56 w3wp.exe (0x0C04) 0x27F0 Web Content Management Publishing 8ztv High LongRunningOperationJob.ThreadEntryPoint() about to call AppDomainUnloadListener.ReleaseReaderLock(). 
    11-29-2011 16:11:37.57 w3wp.exe (0x0C04) 0x27F0 Web Content Management Publishing 79ja Medium LongRunningOperationJob - Deleting items from LRO list 
    11-29-2011 16:11:37.57 w3wp.exe (0x0C04) 0x27F0 Web Content Management Publishing 79jb Medium LongRunningOperationJob - Deleting top 100 items from LRO list 
    11-29-2011 16:11:37.59 w3wp.exe (0x0C04) 0x27F0 Web Content Management Publishing a3z7 Medium LongRunningOperationJob - Skipping Delete.  oldestCreatedDate - 11/23/2011 11:13:27 AM, maxAge - 7, now - 11/29/2011 4:11:37
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    Hi,
    From your error message, this occurs when the value you supplied for a text field is larger than 255 characters. To address the problem, store less text in the field
    or change the field type from text to note.
    http://blogs.msdn.com/b/sanjaynarang/archive/2009/03/21/custom-field-control-not-allowing-more-than-255-characters.aspx
    Thanks,
    Rock Wang
    Regards, Rock Wang Microsoft Online Community Support

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