Mail for Exchange and the dreaded 500 error!

Hi
I've recently got myself a Nokia 5800 and have been trying to get Mail for Exchange working for the past week and a half.
I've read and actioned almost every suggestion that I can find on the web but still no joy!
The jist of the problem is as follows:-
1. I created my profile which uses a secure connection and attempted to sync but no joy
2. I downloaded the SSL certificate from our OWA server (provided by Equifax to my phone), tried again, still no joy.
3. Next I downloaded a PDA emulator and configured activesync on it, after downloading and installing the certificate Activsync worked fine.
4. I can access Outlook Web access and OMA fine.
5. One of my colleagues has a Sony Ericson K700 phone and he has managed to get activesync working fine.
Becuase of the above I'm thinking that there are certain issues with the Nokia 5800 and Mail for exchange in an SSL environment.
I've had a scan through the logs on our OWA mail server but there are none that even indicate that my phone is getting to the server.
I work in an IT team so consider myselft as reasonably technically astute.
Here's the logfile from the phone.
21/07/2009 9:43:01 Profile Updated
21/07/2009 9:43:02 PeakTime active
21/07/2009 9:43:02 Profile Updated
21/07/2009 9:43:03 PeakTime active
21/07/2009 9:43:05 PING Command Requested
21/07/2009 9:43:13 HTTP error code=500
21/07/2009 9:43:13 Exception during Ping.
21/07/2009 9:43:13 HTTP Server Error 500: Internal Server Error
21/07/2009 9:43:13 Error occurred during Ping.
21/07/2009 9:43:13 Error occurred during Ping. Setting Status to Waiting For Reconnect
I'm not sure whether this is relevant or not but when I got activesync working on the PDA emulator I noticed this error in the application log of the exchange server.
Unexpected Exchange mailbox Server error: Server: [mailboxserver.domain.co.uk] User: [[email protected]] HTTP status code: [409]. Verify that the Exchange mailbox Server is working correctly.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Any help is massively appreciated!
Thanks
Adam

Can nobody help with this?

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Mail for Exchange and multiple mailboxes

Good day all
I would like to know if I can have more than 1 mailbox syncd to my device.
Regards
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Go to your outlook web access website and click on the lock and then view certificate. The details and then you can save it in DER format to your desktop.
Then go to this site:
http://www.redelijkheid.com/symcaimport/ and insert through the browse button and then copy the link to your phone.
Then you should be able to download it
You can also go to your IIS default site on the exchange server and directory security and export your certificate under edit certificate.
I have tried everything now. I can download my certificate and the valicert from GoDaddy, but the Nokia phone is still saying "do you trust this certificate" every time the phone syncs.
Our firm have taken the E-phones away now and went over to windows mobile and all of them worked within 10 minutes without any errors.
The funny thing is that when you try to call nokia, they wont help you with Mail for Exchange, and it is there program
I know my GoDaddy certificate works on windows mobile phones, so It must be something with Mail for Exchange.
Every guy I talked to about symbian phones have told me they always gives problems with SSL. I am a bit **bleep**, but can conclude that Nokia is for the private consumer.
Best Regards
Morten @ Denmark
Message Edited by asp3200 on 02-May-2008 08:37 AM

Mail for Exchange and certificate authentication -...

Okey, it works on Windows Mobile browser starting 2003 and Blackberry browser since 2007.
It's not working on these fancy linuxes (moo-boo or moeba or what it's name?)- but well, what else you can expect from poorly tested code with no compatibility or standards in mind?
I wonder what stopping Symbian to proper support certificates standarts, while they finally manage to support ActiveSync specification. Lazy programmers? Are they steal too much code from open source?
Nokia, your devices will never suceed, if you keep making ovi-style "features" instead of things people need to work better. We pay for you phones, do you remember that?

Go to your outlook web access website and click on the lock and then view certificate. The details and then you can save it in DER format to your desktop.
Then go to this site:
http://www.redelijkheid.com/symcaimport/ and insert through the browse button and then copy the link to your phone.
Then you should be able to download it
You can also go to your IIS default site on the exchange server and directory security and export your certificate under edit certificate.
I have tried everything now. I can download my certificate and the valicert from GoDaddy, but the Nokia phone is still saying "do you trust this certificate" every time the phone syncs.
Our firm have taken the E-phones away now and went over to windows mobile and all of them worked within 10 minutes without any errors.
The funny thing is that when you try to call nokia, they wont help you with Mail for Exchange, and it is there program
I know my GoDaddy certificate works on windows mobile phones, so It must be something with Mail for Exchange.
Every guy I talked to about symbian phones have told me they always gives problems with SSL. I am a bit **bleep**, but can conclude that Nokia is for the private consumer.
Best Regards
Morten @ Denmark
Message Edited by asp3200 on 02-May-2008 08:37 AM

Mail for Exchange and Certificate

Hi, Can i please get some help in getting a E60 working with Exchagne 4 Mail.
How do i install a Certificate, i have carried out the following, however every time i access the our company https://server.domain page using IE i get the message or something saying its an untrusted site.
From my pc opened https://server.domain.com/certsrv and saved cert to my desktop.
Double clicked the cert and exported it as a der version.
Now in the phone \ security \ certs \authority \you can see my server cert.
Is there a step by step guide on installing a Certificate from a Exchange Server ?
Thanks

Go to your outlook web access website and click on the lock and then view certificate. The details and then you can save it in DER format to your desktop.
Then go to this site:
http://www.redelijkheid.com/symcaimport/ and insert through the browse button and then copy the link to your phone.
Then you should be able to download it
You can also go to your IIS default site on the exchange server and directory security and export your certificate under edit certificate.
I have tried everything now. I can download my certificate and the valicert from GoDaddy, but the Nokia phone is still saying "do you trust this certificate" every time the phone syncs.
Our firm have taken the E-phones away now and went over to windows mobile and all of them worked within 10 minutes without any errors.
The funny thing is that when you try to call nokia, they wont help you with Mail for Exchange, and it is there program
I know my GoDaddy certificate works on windows mobile phones, so It must be something with Mail for Exchange.
Every guy I talked to about symbian phones have told me they always gives problems with SSL. I am a bit **bleep**, but can conclude that Nokia is for the private consumer.
Best Regards
Morten @ Denmark
Message Edited by asp3200 on 02-May-2008 08:37 AM

Mail for Exchange and alphanumeric lock code

I have N82 and installed MFE 3.0 version. My company runs Exchange Active Server 2003 and needs an alphanumeric lock code for phone which is not available on N82.
Are there ways to enable alphanumeric phone autolock on Nseries? or is this a serious limitation for all Nseries devices? Because i found 5800 XM and N97mini which support this feature.
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Go to your outlook web access website and click on the lock and then view certificate. The details and then you can save it in DER format to your desktop.
Then go to this site:
http://www.redelijkheid.com/symcaimport/ and insert through the browse button and then copy the link to your phone.
Then you should be able to download it
You can also go to your IIS default site on the exchange server and directory security and export your certificate under edit certificate.
I have tried everything now. I can download my certificate and the valicert from GoDaddy, but the Nokia phone is still saying "do you trust this certificate" every time the phone syncs.
Our firm have taken the E-phones away now and went over to windows mobile and all of them worked within 10 minutes without any errors.
The funny thing is that when you try to call nokia, they wont help you with Mail for Exchange, and it is there program
I know my GoDaddy certificate works on windows mobile phones, so It must be something with Mail for Exchange.
Every guy I talked to about symbian phones have told me they always gives problems with SSL. I am a bit **bleep**, but can conclude that Nokia is for the private consumer.
Best Regards
Morten @ Denmark
Message Edited by asp3200 on 02-May-2008 08:37 AM

Mail for Exchange and missing emails

Hi,
We have a problem with out Mail for Exchange mobile synhronization. All the mails are received in Outlook (Exchange Server) but in MfE some emails are missing. The missing emails are randomly selected inside or outside organization emails. Let's say few emails per day are totally missing inf MfE. What could be the problem? We have e72 mobiles, our Exchange server is 2007 and we are using Forefront 2010 to ISA connection.

Go to your outlook web access website and click on the lock and then view certificate. The details and then you can save it in DER format to your desktop.
Then go to this site:
http://www.redelijkheid.com/symcaimport/ and insert through the browse button and then copy the link to your phone.
Then you should be able to download it
You can also go to your IIS default site on the exchange server and directory security and export your certificate under edit certificate.
I have tried everything now. I can download my certificate and the valicert from GoDaddy, but the Nokia phone is still saying "do you trust this certificate" every time the phone syncs.
Our firm have taken the E-phones away now and went over to windows mobile and all of them worked within 10 minutes without any errors.
The funny thing is that when you try to call nokia, they wont help you with Mail for Exchange, and it is there program
I know my GoDaddy certificate works on windows mobile phones, so It must be something with Mail for Exchange.
Every guy I talked to about symbian phones have told me they always gives problems with SSL. I am a bit **bleep**, but can conclude that Nokia is for the private consumer.
Best Regards
Morten @ Denmark
Message Edited by asp3200 on 02-May-2008 08:37 AM

Mail for exchange and asha 302

hello!
i bought a new asha 302 and and mail for exchange doesnt work.
at first i updated the asha firmware to version 14.92 (via nokia suite) and installed mail for exchange from the store. then i made a new outlook.com account and tried to connect the 2.
i always get the error "unsupported version header in the request".
my settings are:
e-mail: (username)@outlook.com
server: bay-m.hotmail.com
domain: outlook
i tried with different servers (outlook.com, m.outlook.com, m.hotmail.com) and different domain names (outlook.com) but always with the same outcome. the server for my outlook account seems to be bay167, but bay-m.outlook.com does also not work.
edit:
now i tried to sync only the mail (and not the calendar and contacts) and it errored differently:
"java.lang.IllegalStateExceptopn: store with key is not being reference counted in SyncingCollectionFactory::returnCollection"
Solved!
Go to Solution.

You have probably already accessed thess Nokia resources:http://www.youtube.com/watch?feature=player_embedded&v=cybSSGk0oBg and https://betalabs.nokia.com/sites/default/files/NokiaMailForExchange-Installation_Signup.pdf
Happy to have helped forum in a small way with a Support Ratio = 37.0

Mail for Exchange and SSL certificate

I have a little problem with Mail For Exchange and my Nokia N80. I have self-signed certificate for Exchange mailserver and when I am synchronizing e-mails I got always message: "The site has sent an untrusted certificate. Continue anyway ?". I underestand that my certificate isn't verified by any root authority, but if I have synchronization schedule set at 15 minutes it means I have to confirm this message four times when I am not with my mobile one hour. So question is:
Is possible to import self-signed SSL certificate into Nokia N80 and set it as trusted ? If yes, please describe me how, because I have tried import the certificate as CER (it was opened just as NOTE on Nokia), I tried to convert it via openssl to PEM (the file was not recognized) etc... Thanks for any help in advance.
Reply With Quote

Go to your outlook web access website and click on the lock and then view certificate. The details and then you can save it in DER format to your desktop.
Then go to this site:
http://www.redelijkheid.com/symcaimport/ and insert through the browse button and then copy the link to your phone.
Then you should be able to download it
You can also go to your IIS default site on the exchange server and directory security and export your certificate under edit certificate.
I have tried everything now. I can download my certificate and the valicert from GoDaddy, but the Nokia phone is still saying "do you trust this certificate" every time the phone syncs.
Our firm have taken the E-phones away now and went over to windows mobile and all of them worked within 10 minutes without any errors.
The funny thing is that when you try to call nokia, they wont help you with Mail for Exchange, and it is there program
I know my GoDaddy certificate works on windows mobile phones, so It must be something with Mail for Exchange.
Every guy I talked to about symbian phones have told me they always gives problems with SSL. I am a bit **bleep**, but can conclude that Nokia is for the private consumer.
Best Regards
Morten @ Denmark
Message Edited by asp3200 on 02-May-2008 08:37 AM

Nokia 5800 - 'Mail for Exchange' and 'Nokia mail'....

Ok may be a silly question but while looking through my 'installed apps' on my 5800, since i was thinking of 'clearing some stuff out' to make that little bit more memory on the phone (Currently I'm ~ 3/4 full)
I noticed that although MOST of them (games etc) are already on my memory card there's a few stuck on the phone.
Many I guess can't be removed (such as 'Symbian OS' stuff, 'OVI Maps' or other 'OVI Store' stuff) but what about programs that seem to be 'duplicates' (i.e. seem to do the same thing) ??
Why should I have 2 'Map' programs or 2 'Email' program etc ??
In particular - why should I need to have 'Mail for Exchange' AND 'Nokia Mail' installed at the same time. Both are ~ 1Mb each and both seem to be related to 'Getting Emails onto the phone'
Can't I just stick to one one them - say 'Nokia Mail' & remove 'Mail for Exchange' ??
Doinf so will only free up 1Mb of phone memory, but it'll help - or does one program rely on the other ??
Thanks in advance
P.S. I've just noticed there's a couple of other programs 'In Phone memory' that seem suspicious.
One is called 'Chinese Lion (164Kb Supplier: QTEL) and the other is called 'Diamonds' (102kb Supplier: WANGP) - anyone know what these are ??
Motto: Illegitimis non carborundum

Most users don't need both, but each has a different purpose which is why both are offered. Nokia Messaging is Nokia's in-house push mail service available for all consumers (currently it requires a certain type of operator subscription, but I understand that is about to change so that it is open to all). Mail for Exchange is primarily for business users whose company uses Microsoft Exchange for corporate mail.
Likewise, you don't need to Maps apps - GPS-equipped phones always have Nokia/Ovi Maps preisntalled, unless youe phone is an operator-variant from a network which has its own GPS service or you bought the phone second-hand from somebody else, I don't see why it would have another similar application.
For general memory management, this post which I made in reply to another user with memory issues may help:
/t5/Nseries-and-S60-Smartphones/Maybe-I-m-a-bit-dense/m-p/872103#M247791
Sorry, I'm too lazy to write it all out again...

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Are you sure Hotmail marks your emails as read when you read them from your e72? I dont think so since hotmail is pop3 not imap.
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Guys,
I am new to the nokia family and I just acquired teh E-72, though it gives me some headache, I am not willing to give up on it just yet.
When I set up my work email account (mail for exchange) and my personal (hotmail), it works fine, but I have noticed that if I read any message on my phone it marks as read on my computer, if I deleted any message, it deletes on the computer; this happens for both accounts (business and hotmail). Is this normal? I know that on a blackberry you have the option to sync everything you do on it with the computer/server, but you also have the option not to sync, therefore, anything you do on it will not reflect on your the computer/server. Is there such an option on the E72?

Are you sure Hotmail marks your emails as read when you read them from your e72? I dont think so since hotmail is pop3 not imap.
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What do you mean? Is there some hardware or software problem which makes my phone incompatible with Mail for Exchange? I think the problem is just software stub which is purposely embedded into Mail for Exchange code in order to disable the tool on my model of phone.
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I Thought I bought an upgrade of my e71 when I start using my e72.
But this isn't. HTML mail is nog possible like the e71.
I am thinking of selling my e72. I won't upgrade my server 2003 to server 2008 wich I should need to see HTML mail again.
This is realy no option!!!!
Then in de shop the told me the processor was much faster then the e71. Indead the processor is, but the software/firmware breaks the speed down to slower the the e71.
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