Mail for Exchange/Asha 311 - how to reset

I want to use Mail for Exchange to sync contact data with gmail, as I did on the Nokia 700 (think it was called Active Exchange there). I configured it similarly, and it seemed hung in a loop trying to connect. So I reset it, and then it wouldn't restart. It flashes a screen of data (too fast to read - something about Synchronization service shutdown ... Removing databases .. Application will restart when complete?). I tried reinstalling over the app from the Nokia store - and get the same results. Rebooted a few times - same thing.
Is there any way to reset this and/or remove the app completely? I really need this to work since syncml doesn't work either.
Thanks,
Doug

Then it is getting complicated becuase I never tried alternatives A and B myself:
A) On a computer with MobiMB, access drive A » Menuapps » Mfe » and delete all files except the JAD and the JAR. More details …
B) Nokia » Menu » Sync and backup » Create backup (microSD required) » on a computer you extract this ZIP file and remove the Record-Management-Store files (.rms). Reset the whole phone and restore this modfied backup. More details …
C) With a computer, Nokia Software Recovery Tool
However, I am not sure whether Google still allows new devices for Exchange ActiveSync. Therefore, I do not think that app will ever work for you. Or do you have a ‘Google Apps for Business’ account?

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Asha 300 and Mail for Exchange error - will not in...

Hi there,
I have just purchased an Asha 300 to trial Mail for Exchange, however every time I try to install Mail for Exchange I get the error message "You are running an unsupported OS version. Please upgrade to OS14.53 or later". When I try to do a software update from the Nokia Suite it says there are no updates available and the software version in v07.57.
On the Mail for Exchange application it clearly says that the Asha 300 is a compatible device.
Has anyone come across this before, or any ideas how to get it working?
Thanks in advance.

Please, have a look at the 7-letter code printed on your device (product code). That determines the firmware variant you have. And the firmware variant determines which updates you get. Consequently, what is your product code?

Mail For Exchange is now available for Asha 302 an...

Hi all,
Great news for Asha 302 and 303 users! Mail for Exchange is now available for download in Nokia Store free of charge. From today, the app will be available for most English speaking countries but we expect to make it available for more markets during coming weeks. Mail For Exchange is a mobile email application that allows you to stay easily connected to your email, contacts and calendar. More information about the application and the rollout can be found from here.
Note: Mail For Exchange for Asha 302 & 303 requires the following phone software version: (Dial *#0000# in the device standby screen to check the current SW version of your mobile):
Asha 302: Software version 14.53 or higher
Asha 303: Software version 14.60 or higher
You can easily update your phone to a compatible software version by using Nokia Suite. The mentioned software releases are not currently available as Over-The-Air (OTA) updates yet. If you need help with how to update your phone, you can find instructions here.
Enjoy the new Mail for Exchange!
Best regards,
Juha from Nokia Care
http://www.microsoft.com/en/mobile/nokia-x-updates/
http://www.microsoft.com/en/mobile/nokia-x2-update/
http://www.microsoft.com/en/mobile/asha-software-update/
http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/
http://www.developer.nokia.com/Community/Wiki/Nokia_firmware_change_logs
https://twitter.com/LumiaSWUpdates

Unfortunately no.
I the past I managed to install the app on several Asha 302 with no problem,
I used Nokia suite 3.8.48 connected with a Asha 302 phone.
Now, when I searched for Mail for Exchange app the Nokia suite didn't show me the app.
I think that now i am in the wrong country :-)
( maybe that regional exceptions apply)
Finaly I finded a solution : I made a backup from another Asha 302 with app installed on it in the past and I made a restore only with phone settings and applications.

Nokia Mail For Exchange on Asha 300 doesn't work w...

I'm hoping someone from Nokia might see this and get your developers to make a tweak to the Nokia Mail For Exchange app for Asha 300 (a S40 phone).
The Microsoft Outlook/Office 365 hosted/cloud-based e-mail service uses usernames in the format [email protected]
Unfortunately the Nokia Mail For Exchange app automatically truncates the Username so as soon as you tap out of the field it becomes just "jane.smith". As a result it fails validation.
This is probably a one line code change which makes perfect sense for users connecting to other variants of Microsoft Exchange, but for those of us on Microsoft's hosted offering it's stopping us getting in.
Thanks!

Bueller? ...Bueller? ...Bueller? Anyone?

How can I get Mail for Exchange on my 6720 classic...

The manual says that Mail for Exchange is pre-installed. Yet, I cannot find it where the manual tells it's supposed to be. I updated to the latest fimware version a couple of months ago. So I cannot remember whether Mail for Exchange has been pre-installed before. At the OVi Store Mail for Exchange is not available for the 6720c.
How the heck can I get Mail for Exchange on my phone?

The iWork apps for a Mac and for iOS devices are different, they are different operating systems.
If your iPad was activated after 1st September 2013 (and you are using the same account that was used to activate the iPad) then you should be able to download the apps for free in its App Store app. If it was activate before that date (or you are not using the same account) then you will need to pay to download the apps.

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You can download mail for exchange to a pc or laptop then use nokia pc suite to install it.
The bug still exists were your email will be show up as being sent from Mail For Exchange and not you name
Anyone know a way around that?

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How to use Nokia mail for exchange for N82 so that it can push mails for gmail,yahoo.

It appears that what you are looking to do is from another product at Nokia called Nokia Messaging. Go to mail.nokia.com and setup a messaging account and add the gmail and yahoo accounts there. Then SMS send the configuration program to your device. Install it. it will add all the accounts to your device on install and will send messages to your device. So at this point you will have Mail for Exchange for you corporate mail and Nokia Messaging for you personal mail ( gmail and yahoo).

Mail for exchange and asha 302

hello!
i bought a new asha 302 and and mail for exchange doesnt work.
at first i updated the asha firmware to version 14.92 (via nokia suite) and installed mail for exchange from the store. then i made a new outlook.com account and tried to connect the 2.
i always get the error "unsupported version header in the request".
my settings are:
e-mail: (username)@outlook.com
server: bay-m.hotmail.com
domain: outlook
i tried with different servers (outlook.com, m.outlook.com, m.hotmail.com) and different domain names (outlook.com) but always with the same outcome. the server for my outlook account seems to be bay167, but bay-m.outlook.com does also not work.
edit:
now i tried to sync only the mail (and not the calendar and contacts) and it errored differently:
"java.lang.IllegalStateExceptopn: store with key is not being reference counted in SyncingCollectionFactory::returnCollection"
Solved!
Go to Solution.

You have probably already accessed thess Nokia resources:http://www.youtube.com/watch?feature=player_embedded&v=cybSSGk0oBg and https://betalabs.nokia.com/sites/default/files/NokiaMailForExchange-Installation_Signup.pdf
Happy to have helped forum in a small way with a Support Ratio = 37.0

Mail for exchange in asha 302

I need app for mail for exchange in nokia 302, where I search in ovi store???

ArnoBru wrote:
After updating the OS from 14.26 to 14.92 via USB cable and not through WiFi because it is impossible (in fact, does not detect the new version).
I unloaded Mail for Exchange via store on the phone memory, and then start application by filling the various fields.
Domain remained empty as shown in other forum
Use SSL YES I left as the default.
Then I started synchronization, but:
Pop up : “Error No folder to display” then OK
The following message: State of sync "Waiting for network. New attempt in 60 sec.
Connected to the network "
However, I can connect to internet and then view different sites.
Can you help to find a solution ?
Thank you in advance for your help.
You can delete first your e-mail account if it's already set up in your phone. You can do a soft reset after deleting it. Soft reset can be done by going to Settings > Restore factory settings > Settings only > Enter the default code. The default code is 12345 unless changed. You can set up again your account after doing the said step.
Hope this helps.

How to configure Mail for exchange to select autom...

I have an E71 with a corporate Mail for Exchange mailbox, the menu allow me to configure the connection Access point manually only. So, by default I select the G3 cell phone connection, but while I'm at home the nokia E71 onnects to my DSL wifi connection but Mail For Exchange cannot switch automatically to it ?
is there a way to configure that automatically ? switching from low cost connectivity access point automatically when repliacting with the exchange server ?
I'm running with Mail for Exchange version 2.09.158
Many thanks in advance

There is no default for those entries. you need to set it up manually by using the custom label.

Mail For Exchange - Compatability/Downloads menu i...

Using N79
SW 31.002.205.4.
Up until this morning running MfE 2.9.158. Just been offerred 2.9.160 via App.Update. Post install check indicates this has been available for months - why the delay in pushing it through to App.Update?
MfE 2.9.160 still not fixed old issue of being unable to open MfE settings following phone restart - why not? - threads dating back to 1st quarter 2009! but this one explains the issue precisely:
/t5/Messaging-Email-and-Browsing/Mail-for-Exchange-corrupted/m-p/603626/highlight/true#M21922
It's the only app on my phone that cannot be routinely opened - not good.
Notwithstanding this idiosyncrasy email syncing is more hit than miss but falls way short of my iPod touch which is 100% rock solid regarding Exchange compatability. Does Nokia want Exchange Server based customers- my guess is not enough. Generally speaking if I notice emails hitting my iPod but not my N79 it's time for a phone restart. But that kills the ability to open MfE settings So it's back to a re-install.
If the above isn't bad enough Nokia has just made it worse. This "current" link from the N79 support page is dead;
http://businesssoftware.nokia.com/mail_for_exchange_downloads.php
and after much dead-ending find that the Ovi Store now contains MfE - no problem with that it makes sense to consolidate. But no mention of N79 being supported by the latest greatest MfE and Ovi only lists 3.0 as supporting FP1 phones - so wht about FP2?
Is my N series phone supported anymore - I've got no idea.
Wake up Nokia it's 2010 not 1990 - we shouldn't have to put up with this **bleep** in basic functionality.
Judging by lack of action over the past 12 months have no hope Nokia will put this right but that my dear Nokia is how you lose customers to your rivals Apple and RIM. Pull your finger out.

I'm hoping this fix works for me long term and post as is.
Multiple phone calls to Nokia Tier 1 and 2 phone support heavily supplemented by some determined Google searching led me to the following solution.
First off the bad news. To fix the MfE issue requires a hard reset of the device. There's no way around this so resign yourself to it early.
The good news however is you can dramatically reduce the time needed to return your device back to its pre-reset condition by backing up your device using Ovi Suite. Forget to do this and you'll be re-installing your apps one at a time.
My issue was made more difficult because the usual hard re-set code (*#7370 #) would not reset the device i.e. full recovery of phone memory, complete wiping of contacts etc. Ignoring Nokia's advice to return the phone for repair! I turned up an alternative method which achieved the hard re-set I was seeking.
As follows:
Hold these three keys down - *, 3 and green accept call - whie the phone is off, then power on keeping them depressed until the Nokia logo plays.
On the N79 this involves an usual amount of manual dexterity but nevertheless worked where the re-set code failed. Hopefully this won't be necessary for most users.
Once re-set you will be presented with the Set up menu as per a new phone.
With a fully recovered phone memory you can now restore your earlier backup via Ovi Suite, which for me did 90% of the work needed to get my phone back to its earlier personalised condition. I took the opportunity of checking for any programme updates of essential apps and updated as necessary. Re-installation of Speed Dial settings and permitted Bluetooth devices amongst other items was required but all in all all my data and file structure was faithfully restored first time around.
I am now running MfE 3.0 (actually 2.09.208 - see initial thread posting ) which Nokia support advise is not supported for the N79 - given the varying level of advice received I'm prepared to run with my own view that it works fine. If you wish to play safe you should be running 2.9.160.
I have re-booted the phone multiples times over the last two days and on only one occasion (which I'm going to pretend never happened) MfE has been rock solid. In addition Ovi Maps which had stopped opening - and was fundamentally what set me off down the road of a hard re-set - is now working perfectly.
I'm hoping this cures the irritating MfE problem long term pending Nokia sorting out whether they even support the N79 any longer as far as MfE is concerned.
As a sign off I will just say for my purposes the N79 is the best smartphone I've ever owned and supplemented with an iPod Touch is a fantastic work/play combination. If you are allowed tethering on your contract I contend Walking Hot Spot is THE killer app and so confident am I of my choice of phone I've just bought a second N79, at a much reduced price, which I'm going to use as a backup/extension to my existing N79 when it dies and goes to heaven.
Hope this post saves someone else some timeand effort.

Mail for Exchange - Access Point question

Hello,
When setting up Mail for Exchange, you need to input the Access Point. I cannot find an option to select "Ask for Access Point" or something along that line.
I use wireless access points and when I go from one spot to another I have to change my settings just to sync.
Does anyone know of an option, if not how could I file for a feature request?

The specific problem can be resolved. How did you hard reset your phone? You should hard reset your phone (some key combination which I cannot remember, press four keys simultaneously). Then format mass memory. Reinstall the firmware. Otherwise let Nokia Care reflash your phone. I had issues with freezes when I hung up a call, but that was resolved when Nokia Care reflashed my phone.
My phone is currently broken, so I cannot help you further.
Erik

E71 Mail for Exchange System Error, try again late...

Hi,
Please Help!
I installed MfE 2.7 on my E71, but whenever I try to sync my email and calender, I get a system error.
It begins to sync the email but after that it doesn't sync the calender and I get the system error. Also each time it tries to sync emails, it retrieves all the mail each time.
If I sync only the calender, it retrieves all the items and I get a system error. I've pasted the admin log below.
27/10/2008 10:17:42 start Email sync
27/10/2008 10:17:53 sync died (11), collection=Email activity=handling commands from server
27/10/2008 10:22:36 PING Command Requested
27/10/2008 10:22:42 start Email sync
27/10/2008 10:23:01 sync died (47), collection=Email activity=handling commands from server
Does anyone know how to solve this?

OK - like many on the copius web discussions on this Nokia E71 model/MfE topic I have been getting terminally frustrated with an otherwise great phone.
A trawl through the websites gave me lots of things to try, but most didn't work.
Our large corporate IT dept also were left scratching their heads, and resorted to a full reset, which cured the problem briefly, but as with others' experience it soon returned (also having to fully reconfig is a pain in the proverbial). Things suggested on the discussion sites like disabling Tasks synch, or Secure Connection didn't have any effect.
The fact that most others with the same phone on our system hadn't experienced the problem seemed to hint at it not being a server issue, but something more localised. The apparent fact that 'Emails' did synch OK, but that the process hung on 'Calendar' synch suggested it was a Calendar issue
One post mentioned issues with no-finish-date recurring appointments in Calendar, so I investigated these. I found that one or two had no end date, so I gave these items one.
But interestingly, I also found a high proportion of appointments that had been created last year (09) had end dates like 'Wed 31/03/00' when clearly 'Wed 31/03/10' was intended - was this an odd default in Calendar, or just careless typing? The consequences were that Calendar was possibly wrestling with numerous recurring appts with either 100-year durations, or possibly just hanging on the date confusion - is '00' before or after '10'?.
Therefore, as a precaution, I checked all my recurring appts like this (the procedure may vary according to your browser):-
- In Calendar, open each recurring appt in turn;
- Open the series, not just the individual appointment;
- Check 'Recurrence';
- Check that an 'End By' date is there, and that it is not '00';
- Click OK;
- Click OK again if warned about exceptions;
- Cick 'Save & Close'.
Do this to absolutely all recurring appointments in your Calendar.
Then do a full resynch (Menu/MfE/Synch Mode/Full Resynch etc).
I didn't hold much hope of any effect, but Lo!, it did work, and now Emails, Contacts, Tasks, and Calendar all synch fine so far, using Menu/MfE/Mail for Exchange/Options/Synchronise.
I hope this works for others...let me know if it does.

E52 Mail For Exchange Stopped Syncing

I have an E52 (one week old). Mail For Exchange was syncing well for mail, contacts and calendar with an Exchange Server 2007. Sync over port 443 usual access point... No change on server.
Today my phone has stopped syncing. My admin log.txt files looked OK until yesterday afternoon then filled up with text just showing the settings. REstarted the phone, no luck and no additions to the admin logs...
How do I do a full resync??
Just done a hard reset and reset up the mail for exchange and everything syncs OK.. I see there is another post on the same subject. When is Nokia going to look at this??

E52: 034.001, note the same issue I found on E75

Deleting Mail For Exchange Account from Symbian^3

Since buying my C7, I have been playing with the email settings to try and set up the correct account information that works best for my phone. In doing so I have tried both imap and mail for exchange. In the end I plumped for GMAIL imap and deleted all other accounts. Recently I have needed to set up a mail for exchange account again and when I tried to create a new account it confirmed that I could only set up one such account and that I should delete the other.
I looked at my account list but there was only my IMAP Gmail account. I tried switching the phone off and then on again and the email app then confirmed that there was a mail for exchange account. When I tried to view the account settings or make changes it confirmed that it was not possible to access the account at this time.
I tried deleting the account but although it lets me do this, when I try to add a new mail for exchange account I get the same message as per above and the account is recreated when I next switch off / on?
Does anyone know how I can resolve this......or will I need to factory reset?
Solved!
Go to Solution.

I have managed to sort this now. Obviously one of my previous mail for exchange settings had become corrupted and could then not be updated. To fix the problem I downloaded the Nokia configurator tool (available on the downloads section of this site) and got it to read my settings on the phone. I then unticked everything apart from the mail for exchange settings and manually entered them in the tool. I then sent these settings back to the phone and rebooted the phone. The mail for exchange account then appeared although strangely none of the settings I entered had been sent, but I could then edit the account and get it working. I then deleted the account again on the phone and this completed successfully and would allow me to re-add......phew.
I just need PR1.2 so that I can use mail for exchange lol.

Mail for Exchange/Asha 311 - how to reset

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