Mail For Exchange - Interesting and Challenging Pr...

Hi all,
We've been running Mail For Exchange in our organisation for around 6 months now without a problem. And now we have a problem I cannot seem to father out. Searched forums, checked and double checked things and no further, so I post on here hoping one of you guru's can assist!
We have 5 offices - all of which have their own Exchange Server. Users in each office all use MfE. Our biggest office (Glasgow) has 3 Exchange Servers due to the size - so that is 8 Exchange Servers in total.
We use a Front End Exchange Server at our data centre (set up with a Verisign SSL Certificate) and backend Exchange Servers at each of our sites.
So far so good :-)
All of a sudden, one of the Glasgow Servers has stopped allowing Mobile Phones to receive their e-mail. The other two Glasgow servers are fine and dandy, as are the rest of the offices - so the FE/BE setup must be fine.
Concentrating now on the server that is not working, I have went through every Permission setting on IIS and cross checked it with some articles on the internet. Everything fine. I have even cross checked the settings with working Exchange Servers in our organisation - again everything fine.
If I look on the IIS logs on the Front End server, I get an error 500.
If I look on the logs on the Mobile Phone, I get HTTP error code = 500 / Internal Server Error 500.
Now the interesting part.
Following diagnostics on here and other sites, the first thing i do is browse to http://servername/oma on the Phone's browser. I put in my credentials and get in fine. So that would mean no certificate errors and the path to the BE mailbox works fine.
I can browse to affected users mailboxes on the PC side using OMA and Webmail - so again no issues with comms between FE and BE.
The issue is just MfE connecting to one server in our organisation.
I've been working on this for 2 weeks now, and I have to admit i am struggling what to look at next.
I've ripped out the Exchange bits on IIS, re-started the System Attendant Service and reconfigured the permissions. Nothing.
I've reset the Nokia and installed MfE 2.7. Same - nothing.
As i say, it is just one server affected. Everything else is fine. To make things worse, the server affected is the one which my mailbox is on, along with some of the senior directors.
Does anyone have any ideas what so ever? I'm sitting here with my fingers crossed.
Regards,
Colin.

seems like there are no Exchange server administrators in the forum, retro... sorry. I would love to help, though, but I'm just another MfE user.

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Mail for exchange - memory and calendar

I am using E63.
I set up mail for exchange successfully and could sync emails and calendar. Currently, it's using phone memory. How do I change it to use memory card? also, the default calendar view changed from my personal calendar to my synced Outlook calendar. Is there a way to switch them back and forth?
Thanks
Message Edited by yuchieh on 12-Aug-2009 01:56 PM

Hello
You can change the Memory in Use my the messaging app - go into messaging - Options - settings - other - memory in use.
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I hope this helps.
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Mail for Exchange, Hotmail and Push Mail

Hi
I have set up a mail for exchange account on my Nokia E72. I am using hotmail as my mail provider. Everything works pretty fine. My mails and contacts get synchronzized with the phone.
Now, i want to use push mail to instantly receive mails. I am not able to get this feature running. In the options for the synchronization i've selecte under peak days every day of the week. Peak time i from 6:00-22:00 and sync plan is always active.
When i am sending an email to my hotmail account (within peak time) i don't get a push mail, not even after lots of minutes or hours. I have to go in my mailbox and manually press "send and receive" to get my new mails.
How can i get push mail on my E72 for my hotmail account? Many thanks in advance.
regards,
MrGonzo

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What is the account server name?
N86 8mp: RM-485,0590552; Version 20.115 - 6/29/2009. - -- E71-2; RM-357; 0569371; Version 100.07.76 - 6/08/2008.
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E75 Mail for Exchange - absolutely useless

Hi all,
This is a rant, a big one.
I have been a loyal Nokia user since I was 18 (I'm in my mid 30's now). The nature of my work denoted that it was time to get myself a 'push-mail' phone so when my contract was up with Optus. I opted for the E75. I contemplated a Blackberry (as this is what most of my colleagues use) but being a loyal Nokia user and comfortable with their menus, I thought I would try this new phone. After all, there had been a massive advertising blitz throughout the Australian print media, online and television spruiking the qualities of this phone, specifically it being an "email on your mobile" type of handset. This was about a month and a half ago.
As our IT guy at work was on leave I set the E75 up with my gmail account (and just set work email on autoforward to gmail). It worked like a dream for about three days when it suddenly dropped out. The following day email worked fine ...then dropped out ....then worked fine ...then dropped out for two days. This pattern continued for a week (despite my reconfiguring the settings in-line with advice from both Nokia and Optus technicians AND performing hard resets). In short, the 'email' software on the E75 just plain DOES NOT WORK.
I returned the handset to the store where I got it from and they exchanged it for a new E75. Exactly the same problems as before. I experimented with setting it up with different types of email (hotmail, yahoo, work etc) and the same thing happened. Email would work fine and dandy for a couple of days then it would drop out for half a day or more. The nature of my work denotes that if I put my email address out there and tell colleagues they can get me on my phone, then my phone better work. As such, I stopped giving people the expectation that they could email me on my mobile and to simply call me or SMS me if they needed me.
I have now sought to have this handset returned and am trying to switch my contract over to a Blackberry. The guys at the store where I contracted with Optus have been pretty helpful as they themselves have had numerous problems with the E75 and angry customers. The Optus business managers themselves are apparently refusing to budge on this and as of this afternoon were saying they would not offer me an exchange (even if it meant I would contract for a more expensive phone, ie more money for them).
As such, I am considering my options.
*To lodge a complaint through a dispute resolution/consumer protection body like the NSW Dept of Fair Trading.
Ifyou have been supplied with a faulty product, this body investigates the situation persuant to the NSW Fair Trading Act. It is a bit hard to achieve an actual resolution for yourself here, you simply make a lot of trouble for the other side.
*To file a claim in the NSW Consumer Trader and Tenancy Tribunal.
Decisions here are binding. You would argue that you've been sold a dud product, the faults are easily demonstrable (google E75 email faults and your system will nearly crash due to all the results that come up). This is probably the best option for people without legal representation. It is quite an informal affair and 'equity' prevails usually.
*To file a claim in the NSW District Court against Optus for breach of contract.
I contracted for "email on my mobile" I didn't get that - there's a breach of a fundamental term. Basic common law contract law. There are no exclusion clauses or disclaimers that can negate such a fundamental breach. Nokia's extensive advertising and branding of this handset as an 'email phone' denote that if it is not fit for that purpose, then you have a breach of the contract. There's also a number of Fair Trading Act sections that are valid in the fitness for purpose respect.
*To file a claim in the Federal Court against NOKIA for breaching s 71 of the Trade Practices Act
As the Trade Practices Act is a federal act, it may be worth an action directly against the manufacturer on the grounds of 'fitness for purpose'. Nokia advertised this phone as an 'email phone', the numerous discussions here denote that there have been so many faults with their email software that the phone is clearly not fit for the purpose of being an email phone, certainly not when it only works half the time.
*To file a claim in the Federal Court against NOKIA for breaching s 52 of the Trade Practices Act
Here we are talking about 'Misleading and Deceptive Conduct'. On other discussion threads dealing with the E75 email faults, some users from Europe have reprinted responses they received from Nokia technicians where they were blatantly told that the E75 is "not a mail for exchange" phone and that faults are to be expected as the software is still in development. Per the ambit of s 52, this is clearly conduct that is LIKELY to mislead or decieve especially when viewed in the light that Nokia have promoted this phone as "email on your mobile" (implying solid reliability) not "email on your mobile half the time cos it only works sparingly because we haven't nutted out the software yet."
That last one is a biggie. IF Nokia were still developing their mail for exchange software and they knew it had bugs and was not reliable (certainly not for business use) then they should not have misled consumers into believing that this phone was the "Blackberry Killer". Their advertisements on the back page of Sydney's 'Good Weekend' certainly fooled me into thinking it was. Of course, people say that I should simply just cough up another $40 of my own money and download RoadSync so I have a reliable mail for exchange program that actually works. This isn't the point. Nokia have put a very faulty product on the market, there seems to be a lot of disconnect between their marketing of the product and what their technicians say it is capable of. As such, I will be demanding a full and fair exchange of this handset with a Blackberry.
Bryan.

I'm not entirely sure what you are trying to do here.
Mail for Exchange - works with Microsoft Exchange Servers only.
It doesn't work with Yahoo! Gmail or any other mail service because its "Mail for EXCHANGE"
"Mail for Exchange is preintegated to Nokia E75, Nokia E72, Nokia E55, Nokia E52, Nokia N86 8MP and Nokia 6710 Navigator"
Taken from: http://europe.nokia.com/find-products/nokia-for-business/software/email-and-instant-messaging/mail-f...
In fact its more compatible with a pre-installed device such as the E75 than any of the other symbian devices that it will operate with.
The program uses the Microsoft Exchange Activesync service to push mail to your handset, this needs to be set up correctly by your companies IT department with the correct heartbeat intervals etc.
I have MfE working fine on my E71, whilst its not the same device the software works well and the push mail function is great.
I have had one or two problems, that the latest version of MfE has exhibited but there is a big thread here /discussions/board/message?board.id=messaging&thread.id=13370
Which details some problems and resolutions.
Shunts...
I will mostly be communicating with a Nokia E72 Zodium Black
Nokia E72-1 with Vr 051.018.207.04 Software
If this post helped... Add some kudos!!

Mail for Exchange download

I'm not able to download Mail for Exchange for the E71x. When I click download, the page with the terms and agreements comes up but there is not button to accept.
Has anyone seen this kind of problems??

Did you try this address? I don't see any problems on my PC.
http://europe.nokia.com/support/download-software/mail-for-exchange/compatibility-and-download
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

Mail for Exchange - Outlook Calendar issue

Hi,
Got Mail for Exchange installed and find that my all-day-events/memos in my PC Outlook are copied to my Nokia E65 as 00:00-23:59 meetings.
Most frustrating.
Advice, anyone?
Regards // OM

Aww… I started a thread in another part of this forum about this issue. Did not see this thread. Sorry…
I have the same problem, and I find it annoying. What I’m trying right now is actually to evaluate RoadSync, which don’t have this problem. With RoadSync, an all day event in Outlook will show up as a memo on the phone.
RoadSync also integrates nicely with the built in mail software on the phone (i.e. it is not “stand alone”, as for example ProfiMail is).But so far, I don’t think is so much value added with RoadSync that I can justify $50 for it.
Message Edited by spritz on 27-Mar-2009 09:05 AM

Deleting Mail For Exchange Account from Symbian^3

Since buying my C7, I have been playing with the email settings to try and set up the correct account information that works best for my phone. In doing so I have tried both imap and mail for exchange. In the end I plumped for GMAIL imap and deleted all other accounts. Recently I have needed to set up a mail for exchange account again and when I tried to create a new account it confirmed that I could only set up one such account and that I should delete the other.
I looked at my account list but there was only my IMAP Gmail account. I tried switching the phone off and then on again and the email app then confirmed that there was a mail for exchange account. When I tried to view the account settings or make changes it confirmed that it was not possible to access the account at this time.
I tried deleting the account but although it lets me do this, when I try to add a new mail for exchange account I get the same message as per above and the account is recreated when I next switch off / on?
Does anyone know how I can resolve this......or will I need to factory reset?
Solved!
Go to Solution.

I have managed to sort this now. Obviously one of my previous mail for exchange settings had become corrupted and could then not be updated. To fix the problem I downloaded the Nokia configurator tool (available on the downloads section of this site) and got it to read my settings on the phone. I then unticked everything apart from the mail for exchange settings and manually entered them in the tool. I then sent these settings back to the phone and rebooted the phone. The mail for exchange account then appeared although strangely none of the settings I entered had been sent, but I could then edit the account and get it working. I then deleted the account again on the phone and this completed successfully and would allow me to re-add......phew.
I just need PR1.2 so that I can use mail for exchange lol.

Mail for Exchange and e72

I am one of those Apple iPhone users currently although was a loyal Nokia user until 2 years ago. I am keen to get back to a physical qwerty, and interested in the nokia e72 when it comes out.
Dees anyone know if the current version of Mail for Exchange OR the built in version of Mail for Exchange on the soon to be released Nokia e72 will support HTML emails (reading rather than sending). This is a feature I have on the iPhone and would really miss it.
I really hope Nokia can pick up their game with messaging for the business user, they dont seem to have it quite right. Apple have done a good job with exchange but depends if you like touch screen and poor battery life, Blackberry I have never been a fan and my company does not have the blackberry server set up and the other option is really clunky. One of the best email programs I have used is Good Mobile Messaging (except lack of HTML support) which runs on Nokia, but would like to see a good native app on the Nokia for business email.
Thanks for anyone who knows.

I Thought I bought an upgrade of my e71 when I start using my e72.
But this isn't. HTML mail is nog possible like the e71.
I am thinking of selling my e72. I won't upgrade my server 2003 to server 2008 wich I should need to see HTML mail again.
This is realy no option!!!!
Then in de shop the told me the processor was much faster then the e71. Indead the processor is, but the software/firmware breaks the speed down to slower the the e71.
Give us en e72 with the firmware ware of the e71 and you created a superb phone !!!
My advise to anyone who is thinking of bying en e72 ..... Wait until there are some new firmware updates....

Mail for Exchange, new task and calendar entries

Dear All,
I am having a wonderful time with a brand new E71 plus the latest version of Mail for Exchange (2.09.158 as per the info screen on the device). It syncs fine with a Exchange 2003 server in that contacts, tasks and calendar entries (it is not supposed to sync mail as well) are properly downloaded and changes made on the phone are replicated back to the server on the next sync. The fun starts when I create a new task or calendar entry on the phone: Those are not created on the server at all. Another problem is deleting a task on the phone that was created on the server. For some reason the deletion does not show up on the server as well and the task remains there until deleted via Outlook. Has anybody seen this kind of behaviour? I cannot debug anything on the server, since it is a hosted solution from an ISP. Neither can I sniff the network traffic, since that is SSL encrypted. Any tips and/or work arounds are greatly appreciated.
Best regards,

bump.
still the same even with the latest version.

Mail for Exchange and the dreaded 500 error!

Hi
I've recently got myself a Nokia 5800 and have been trying to get Mail for Exchange working for the past week and a half.
I've read and actioned almost every suggestion that I can find on the web but still no joy!
The jist of the problem is as follows:-
1. I created my profile which uses a secure connection and attempted to sync but no joy
2. I downloaded the SSL certificate from our OWA server (provided by Equifax to my phone), tried again, still no joy.
3. Next I downloaded a PDA emulator and configured activesync on it, after downloading and installing the certificate Activsync worked fine.
4. I can access Outlook Web access and OMA fine.
5. One of my colleagues has a Sony Ericson K700 phone and he has managed to get activesync working fine.
Becuase of the above I'm thinking that there are certain issues with the Nokia 5800 and Mail for exchange in an SSL environment.
I've had a scan through the logs on our OWA mail server but there are none that even indicate that my phone is getting to the server.
I work in an IT team so consider myselft as reasonably technically astute.
Here's the logfile from the phone.
21/07/2009 9:43:01 Profile Updated
21/07/2009 9:43:02 PeakTime active
21/07/2009 9:43:02 Profile Updated
21/07/2009 9:43:03 PeakTime active
21/07/2009 9:43:05 PING Command Requested
21/07/2009 9:43:13 HTTP error code=500
21/07/2009 9:43:13 Exception during Ping.
21/07/2009 9:43:13 HTTP Server Error 500: Internal Server Error
21/07/2009 9:43:13 Error occurred during Ping.
21/07/2009 9:43:13 Error occurred during Ping. Setting Status to Waiting For Reconnect
I'm not sure whether this is relevant or not but when I got activesync working on the PDA emulator I noticed this error in the application log of the exchange server.
Unexpected Exchange mailbox Server error: Server: [mailboxserver.domain.co.uk] User: [[email protected]] HTTP status code: [409]. Verify that the Exchange mailbox Server is working correctly.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Any help is massively appreciated!
Thanks
Adam

Can nobody help with this?

Asha 300 and Mail for Exchange error - will not in...

Hi there,
I have just purchased an Asha 300 to trial Mail for Exchange, however every time I try to install Mail for Exchange I get the error message "You are running an unsupported OS version. Please upgrade to OS14.53 or later". When I try to do a software update from the Nokia Suite it says there are no updates available and the software version in v07.57.
On the Mail for Exchange application it clearly says that the Asha 300 is a compatible device.
Has anyone come across this before, or any ideas how to get it working?
Thanks in advance.

Please, have a look at the 7-letter code printed on your device (product code). That determines the firmware variant you have. And the firmware variant determines which updates you get. Consequently, what is your product code?

N78 and MAIL FOR EXCHANGE

Anyone heard if N78 will support MAIL for EXCHANGE like the N82 does???

I got N78 few weeks ago and so far I have mixed thoughts around it. It's very nice looking device and it contains good set of functionalities built-in.
Main negative issues so far:
- Screen is very good indoors, but has some reflection issues in bright sunlight.
- Buttons don't have the best feedback, when they are pressed, so many times I ended up in pressing buttons too many time (and got returned back to menu). Call ending button is also very hard to find without having a look at the phone.
- FP2 menu changes are quite nice, but sometimes too slow "animations" (e.g. when entering camera mode) frustrates me.
- Most S60 applications work just fine, but there are some issues like with MfE and some video applications that uses new Realplayer. I have had also issues with Nokia Sportstracker (beta), GPS receptions issues will break the measurements and tracking when running longer periods (now more than 75% of my runs end up with corrupted measurements).
- FM transmitter works poorly with some car models (depending perhaps on antenna location).

Mail For Exchange and Blackberry Connect

Hello.
I was a happy user of E61 with latest software update (3.x...) and had both BlackBerry Connect & Mail For Exchange installed.
I got my phone replace due to a hardware error with a new device but there's no way now to install both tools on the device.
Once the first one is installed (no matter which one), the other one dies on install with a cryptic "Update error". No other explanation given. Of course, resetting the phone and reinstalling the software other software works but now the first one exhibits the same behavior.
Anyone had any success in this area?
PS: The main reason I need both is that "Mail For Exchange" reads only my INBOX.

Update:
after two weeks of boggling, it seems that this combination works:
- install MailForExchange(2.7.0)_S60_3_0.SISX
- remove MailForExchange(2.7.0)_S60_3_0.SISX
- install S60PR2_BlackBerry(6.28.1)_2.SISX first
- install MailForExchange(2.7.0)_S60_3_0.SISX
But this effectivly kills Blackberry as you only get a "RimAv" icon in the menu

Nokia 5800 - 'Mail for Exchange' and 'Nokia mail'....

Ok may be a silly question but while looking through my 'installed apps' on my 5800, since i was thinking of 'clearing some stuff out' to make that little bit more memory on the phone (Currently I'm ~ 3/4 full)
I noticed that although MOST of them (games etc) are already on my memory card there's a few stuck on the phone.
Many I guess can't be removed (such as 'Symbian OS' stuff, 'OVI Maps' or other 'OVI Store' stuff) but what about programs that seem to be 'duplicates' (i.e. seem to do the same thing) ??
Why should I have 2 'Map' programs or 2 'Email' program etc ??
In particular - why should I need to have 'Mail for Exchange' AND 'Nokia Mail' installed at the same time. Both are ~ 1Mb each and both seem to be related to 'Getting Emails onto the phone'
Can't I just stick to one one them - say 'Nokia Mail' & remove 'Mail for Exchange' ??
Doinf so will only free up 1Mb of phone memory, but it'll help - or does one program rely on the other ??
Thanks in advance
P.S. I've just noticed there's a couple of other programs 'In Phone memory' that seem suspicious.
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Motto: Illegitimis non carborundum

Most users don't need both, but each has a different purpose which is why both are offered. Nokia Messaging is Nokia's in-house push mail service available for all consumers (currently it requires a certain type of operator subscription, but I understand that is about to change so that it is open to all). Mail for Exchange is primarily for business users whose company uses Microsoft Exchange for corporate mail.
Likewise, you don't need to Maps apps - GPS-equipped phones always have Nokia/Ovi Maps preisntalled, unless youe phone is an operator-variant from a network which has its own GPS service or you bought the phone second-hand from somebody else, I don't see why it would have another similar application.
For general memory management, this post which I made in reply to another user with memory issues may help:
/t5/Nseries-and-S60-Smartphones/Maybe-I-m-a-bit-dense/m-p/872103#M247791
Sorry, I'm too lazy to write it all out again...

Mail For Exchange - Interesting and Challenging Pr...

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