Mail Hanging on Open
Hi Everyone,
This just happened about 20 mins ago but now every single time that I open Mail, it just gives me the spinning beach ball.
No messages show up in the preview, it just gives me a blank screen and the beach ball, then it will hang and I will have to force-quit it.
I have 4 email accounts on there, 2 POP and 2 IMAP. I've force quit it before and reopened with no problems but now it continues to hang. Anything I can try?
Great news Marko!
Mail can analyze the content of incoming messages and identify which ones are likely to be junk mail. These messages are highlighted in color (by default, in brown) in your Inbox.
http://docs.info.apple.com/article.html?path=Mail/2.0/en/ml972.html
To correct a message that has been wrongly classified as junk, select the message and click Not Junk in the toolbar, or choose Message > Mark > As Not Junk Mail.
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Mail hangs on open & Crashes Mac
This past weekend I've been having severe problems with Mail. First it began hanging when you open the program with the spinning beach ball as it was trying to connect to the server. Righ clicking on the mail icon indicated that the application was not responding. If you tried to force quit it would lock up the whole computer.
Several suggestions indicated doing things like taking the envelope index journal out the library/mail directory. During the rebuilds (i've tried this four times now) it would crash with the darkened screen indicating that you had to reboot the computer. On the few successful rebuilds, it still hung up the program when checking email.
Another suggestion was to delete the mail.plist file. I did that and redid all the account information. No luck.
Another suggestion was the open mail with the shift key held down. No Luck.
I'm about at my wits end. I spent the last few months fighting my computer since I put Tiger on it. I've wiped the entire harddrive and did a complete rebuild two weeks ago. It seemed better but still now stable. Any suggestions? Is my Mac simply dying and I need a new computer?
My TI powerbook G4 1GHZ Has been running flawlessly with identical software as the Powermax G4 Mirror door. That is was is leading me to believe that hardware problems are underlying this whole thing!
You help is greatly appreciated!
Paul
PM G4 Mirror Door Mac OS X (10.4.4) 1.25 GB RAMThis is not necessarily a solution but more of a troubleshooting tip. Take the ENTIRE Mail folder in [Your User Directory]->Library, make a copy of it and then move it out of the library folder, say just to applications or something. Then reboot and try launching Mail. If it doesn't launch you have a software issue. If it does launch you have a data issue and you may want to move each mailbox back one at a time. If it's software, try booting from a CD and doing a Repair. That rarely works but it's worth a shot. If you'd like any details on the general steps suggested let me know.
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How to stop Mail hanging on open message?
I am running Mac OS X 10.8.2 on a new (mid 2012) MacBook Air 11 inch.
I am having a strange problem: I cannot seem to close an open window inside
Mail, which displays an email. I've tried Force Quit several times, but no luck.
The event which triggered this was Latexian (a LaTeX editor), which crashed.
It generated a crash report, and opened a window in mail to which the report
was attached and addressed to [email protected] However, I cannot
send the mail, or close the window.
In Activity Monitor it is possible to send a signal to Mail process: Hangup,
Interrupt, Quit, Abort etc. Will one of these do the trick?
If this doesn't work, I'm going to have to take this in to the Genius Bar.
Thanks for any help.
Sandeep.Thanks John,
The "When all else fails - pull the plug" method does work here. And I can see the logic behind your answer.
As this is not a frequent occurrence (thank heavens! - probably a bad hair day), I'll not take you up on the suggestion to remove the send button from view - but I appreciate your thoroughness.
Is there no software-driven way to remove mail from the sending mode? -
Mail hangs when trying to open excel file
Hi there,
I've installed goodreader, Docs to Go and numbers on my ipad. Unfortunately, mail hangs when i try to open a spreadsheet. The option to use either one of the apps pops up, however, i'm not able to select either numbers or Docs to Go to open the file.
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Message was edited by: SininaklRunning disk repair a second time seems to have fixed the issue.
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APPLE PLEASE HELP! Mail hangs after start, address book never launches!
I've been reviewing postings since friday last week about issues with mail/address book after 10.5.2 and here's a summary:
• Symptom 1: Mail launches slow
• symptom 2: mail hangs while downloading new mail (in my case from 1 particular account according to the activity viewer, while downloading the last, most recent msg, the msg does not have attachments but it stays downloading forever, force quit required)
• symptom 3: mail does not send msgs (in my case it sends one-by-one after each force quit/relaunch)
• symptom 4: duplicate msgs appear, particularly msgs received after 10.5.2
• symptom 5: mail does not quit,, force quit necessary. in my case after i force quit/ relaunch several times mail launches somewhat "normal" but after a reboot or relaunch, problems appear again. (duplicates never go away)
• issues with mail after 10.5.2 are not ISP/email host related, we all have different ISPs and hosts and we all have the same symptoms.
• i also experienced problems with address book, it starts but the window never opens or if it does is completely empty, no functions are possible. this also affected ichat as the info for the contacts cant be retrieved from address book.
thanks for reading and please contribute to the thread if you agree with the summary, APPLE NEEDS TO HELP US!!!Hi everybody,
I have received an update from my friend who suffered from the Mail problem. In fact, the errors occurring AFTER the restore from Time Machine were due to an ISP's problem. So the restore really worked after all.
So to put it in a nutshell, I would recommend the following process:
1. Quit (or force-quit iff necessary) Mail asap when the application gets stuck. Do not open Mail again.
2. Restore ~/Library/Mail folder from the youngest Time Machine Backup you know Mail was behaving properly.
3. Run the 10.5.2 Combo Updater while all applications are shut down (just to be on the safe side).
4. After the inevitable Restart, check Software Update for more updates and install if necessary.
5. Run Mail and let it rebuild all the Mailboxes.
This should work fine to solve the problem. With the AddressBook case, I should try a similar workflow to get it fixed, yet I haven't tried that one so far.
BTW: I can only encourage you to really get an external drive and use Time Machine frequently. Even if it seems to be expensive in the first place, imho TM is the best piece of software Apple has been inventing for ages. In my case, I also tried to save money and took a leftover 40 gig HD from an old server and got myself a usb-2.0 external box for around 10 euros. Although space is limited, i have been backing up hourly since 1 February and there's still 12 gig to go. I only back um my home directory, as all my personal data, settings and mail are stored there. -
Downloaded Firefox 4.0, to Dell Lat D630 on 4/9/11
Get server error 404 & can't access Yahoo mail.
It opens with Explorer & on networked desktop with Mozilla 3.6
tried all fixes suggested by Support @ Customer Service
No resolution to the access problem today 4/21/11. Do I reinstall 3.6 & delete 4.0? I understand this access problem is common to 4.0 users.I did some additional testing through Proxy 4. All web sites and web pages including secure sites that I tried accessing over the past couple of days all appear to work fine with the exception of the forementioned sites. Access to these specific web pages (which I cannot currently access) are part of our day-to-day business requirements, and therefore will prevent me from using Proxy version 4.0 as our production proxy unless I can figure out why these web pages won't load, and how to fix the problem.
As an experiment, I tried to access these web pages through Proxy 4 with Mozilla FireFox and Netscape 7. None of these web browsers (including Internet Explorer) will bring up these web pages when going through Proxy 4. But bypassing the proxy or going through our v3.6 proxy works fine for these web pages everytime, and with all browsers. This leads me to believe that this web page access problem is not a browser specific problem, but something in Proxy 4 isn't processing the request to display the page properly.
As a reference, the web site in question is http://www.sunlife.ca. On the left hand side of the page go to "Sign In" then "Plan Members". Thats where the request hangs through Proxy 4 no matter which browser I use, including Netscape... but works perfectly fine with Proxy v3.6.
Can someone who is running a version 4 Proxy also please try to access the SunLife Members login page and see if it works or fails for you?
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Mail hang when getting email from multiple POP accounts
I'm posting this issue again.
Mail hangs while getting new mail from multiple POP accounts almost every time. When it does, only Force Quit can quit it.
The following DID NOT fix the hang:
- Reconstructing all mail boxes
- Exporting, deleting and reimporting all mail boxes
- Disabling all rules
- Deleting anti-spam history
- Deleting all emails from all mail boxes
Testing each POP account individually while putty the other two offline works fine.
I also noticed that sometimes the new mail counter in Inbox displays 2-4 new messages while there is no new ones. Switching boxes/folders and back to Inbox fixes it.
The POP accounts are:
One plain text POP
One secure POP
One GMail POP
Can anyone help?You’re welcome.
I did try to clear the junk mail preferences
The Junk Mail preferences cannot be “cleared”. What do you mean?
it crashes almost every single time.
It doesn’t crash (i.e. quit unexpectedly). It freezes (i.e. becomes unresponsive), right?
I transfered my data to a Mac Mini. I had the same exact problem on it too!
so it seems it has nothing to do with the OS plugins or the setup I have.
Well, that would depend on what exactly does “I transfered my data” mean...
Try first disabling all the rules in Preferences > Rules AND the junk filter in Preferences > Junk Mail. If the problem persists, proceed as follows.
Verify/repair the startup disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all the filesystem issues, if any, and ensuring that there’s enough space available on the startup disk (a few GB, plus the space needed to make a backup copy of the Mail folder), try this:
1. Quit Mail if it’s running.
2. In the Finder, go to ~/Library/Mail/. Make a backup copy of this folder, just in case something goes wrong, e.g. by dragging it to the Desktop while holding the Option (Alt) key down. This is where all your mail is locally stored.
3. Locate Envelope Index and move it to the Trash. If you see any other “Envelope Index”-named file there, delete it as well.
4. Move any “IMAP-”, “Mac-”, or “Exchange-” account folders to the Trash. Note that you can do this with IMAP-type accounts because they store mail on the server and Mail can easily re-create them. DON’T trash any “POP-” account folders, as that would cause all the mail stored there to be lost.
5. Open Mail. It will tell you that your mail needs to be “imported”. Click Continue and Mail will proceed to re-create Envelope Index — Mail says it’s “importing”, but it just re-creates the index if the mailboxes are already in Mail 2.x format.
6. As a side effect of having removed the IMAP account folders, those accounts may be in an “offline” state now. Do Mailbox > Go Online to bring them back online.
Note: For those not familiarized with the ~/ notation, it refers to the user’s home folder. That is, ~/Library is the Library folder within the user’s home folder, i.e. /Users/username/Library. -
Mail won't open (Lion ate my mail redux)
Read through lengthy thread on the subject of lost mail with Lion upgrade, but didn't see a solution that would work since they all seemed to suggest removing envelope (or other) files. I just upgraded to Lion a short while ago and all seems okay, save that Mail won't open—it starts to optimize the database, then quits a fw moments later. When I go into the Library/Mail folder all I find is another folder called Account Types which is empty.
I hope someone can offer a suggestion. THANKS
Below is the console readout for the issue. I wonder, in reading the line "initialized before the Library was ready!" means that it is still in a [hidden] process of optimizing the Mail database. Should I just hang tight for now?
Paul
8/13/11 12:51:26.721 PM Mail: *** Assertion failure in -[LibraryUpgrader run], /SourceCache/Message/Message-1244.3/Library.subproj/LibraryUpgrader.m:554
MailAccounts were initialized before the Library was ready!
0 Message 0x00007fff90299fdb -[MFAssertionHandler _handleFailureWithPreamble:description:arguments:] + 116
1 Message 0x00007fff9029a171 -[MFAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 185
2 Message 0x00007fff9024c0dd __-[LibraryUpgrader run]_block_invoke_5 + 151
3 CoreFoundation 0x00007fff8fd65b5c __CFRUNLOOP_IS_CALLING_OUT_TO_A_BLOCK__ + 12
4 CoreFoundation 0x00007fff8fd1dc52 __CFRunLoopDoBlocks + 322
5 CoreFoundation 0x00007fff8fd458f6 __CFRunLoopRun + 934
6 CoreFoundation 0x00007fff8fd45216 CFRunLoopRunSpecific + 230
7 HIToolbox 0x00007fff874394ff RunCurrentEventLoopInMode + 277
8 HIToolbox 0x00007fff87440c21 ReceiveNextEventCommon + 355
9 HIToolbox 0x00007fff87440aae BlockUntilNextEventMatchingListInMode + 62
10 AppKit 0x00007fff899ca191 _DPSNextEvent + 659
11 AppKit 0x00007fff899c9a95 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
12 AppKit 0x00007fff89c7fa4d -[NSApplication _realDoModalLoop:peek:] + 610
13 AppKit 0x00007fff89c7f681 -[NSApplication runModalForWindow:] + 120
14 Mail 0x0000000104d467b9 Mail + 1050553
15 Mail 0x0000000104d46671 Mail + 1050225
16 Mail 0x0000000104c49aa9 Mail + 15017
17 Mail 0x0000000104c4933c Mail + 13116
18 Foundation 0x00007fff8be7a716 __-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_1 + 47
19 CoreFoundation 0x00007fff8fd5951a _CFXNotificationPost + 2634
20 Foundation 0x00007fff8be669cb -[NSNotificationCenter postNotificationName:object:userInfo:] + 65
21 Mail 0x0000000104c47b49 Mail + 6985
22 AppKit 0x00007fff899ce779 -[NSApplication _postDidFinishNotification] + 212
23 AppKit 0x00007fff899ce4df -[NSApplication _sendFinishLaunchingNotification] + 78
24 AppKit 0x00007fff899cd250 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 242
25 AppKit 0x00007fff899ccfb1 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 330
26 CoreFoundation 0x00007fff8fda2f51 -[NSObject performSelector:withObject:withObject:] + 65
27 Foundation 0x00007fff8be9d1c7 __-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_1 + 101
28 Foundation 0x00007fff8be9c14e -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 283
29 Foundation 0x00007fff8be9bfdc _NSAppleEventManagerGenericHandler + 105
30 AE 0x00007fff8876ca85 _Z20aeDispatchAppleEventPK6AEDescPS_jPh + 200
31 AE 0x00007fff8876c963 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 38
32 AE 0x00007fff8876c857 aeProcessAppleEvent + 250
33 HIToolbox 0x00007fff8744812d AEProcessAppleEvent + 102
34 AppKit 0x00007fff899ca3dd _DPSNextEvent + 1247
35 AppKit 0x00007fff899c9a95 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
36 AppKit 0x00007fff899c63d6 -[NSApplication run] + 463
37 AppKit 0x00007fff89c4452a NSApplicationMain + 867
38 Mail 0x0000000104d1ec34 Mail + 887860Launch Activity Monitor (in /Applications/Utilities folder), find the Mail process, and force quit it from there. If this is NOT an admin-privileged account, then log out, log back in to an admin-privileged account, run Disk Utility Verify Disk. IF problems are reported, reboot from installer DVD and run Disk Utility Repair Disk from the installer DVD. Launch it from Utilities menubar item once the menubar is visible. If you are now running booted off the installer DVD, when repair disk is complete reboot normally and log back in to admin account and download 10.6.2 combo update from http://support.apple.com/kb/DL959 and reapply it. Then run software update from the menubar item. Let us know if that works or not.
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Firefox hangs on opening requiring force quit I have snow leopard Mac It even hangs when I try safe mode. I need to know how to remove all traces of firefox on my mac so I can reinstall. I have tried terminal as advised on firefox webpage. Please advise me
== This happened ==
Every time Firefox opened
== I tried to update firefox add-ons ==
== User Agent ==
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_3; en-us) AppleWebKit/531.22.7 (KHTML, like Gecko) Version/4.0.5 Safari/531.22.7Try a new profile. See [[Recovering important data from an old profile]]
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I turn on my mac this morning and the Mail App wont open, it keeps on crashing.
I tried holding shift key while opening it and the program does open, but when i select a message it crashes again.
never had this problem before.
There is not current updates available for my mac, so I dont know what it is happening.
I have a 2.9 GHz Intel Core i5 - 16 GB 1600 MHz DDR3 Machintosh HD , I am running Maverics 10.9.1Do a backup.
Quit Mail.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail. Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.
Re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there.
Information learned from Linc Davis. Thanks to leonie for some information contained in this. -
Mail app wont open since 10.5.6 update
I updated yesterday from 10.4 to 10.5.6 to get ilife. Since then, mail mail app wont open. I click, one bounce and nothing! When I go to restart my G5 it shows mail as being open. I can open a new viewer from the upper tool bar, this will shoe me my folders, but wont open, and nothing appears in my inbox. I can see all my messages and send and receive via web on mobile me. Ive tried syncing... seems the issue is mail not opening to begin with. I getting a wee bit desperate!
see if these links help
http://support.apple.com/kb/TS2537
http://support.apple.com/kb/TS2486 -
Mail can not open, blocked by drop down menu
Mail will not open. Drop down menu says: To view this page you need to log in to area "www.outlookmail.com" on www.outlookmail.com:443 Then it asks for my name and password.
I click cancel and the drop down exits and reappears. Do I have a virus? Now what?Hi Jo ann,
I just got that on popping on my email saying the same thing" www.outlookmail.com:443" to sign in.
what did you do to fix it? what is it -is it? is it a virus?
can you please let me know what i should do
I appreciate that, thank you.
geraldsmagic from Ca. -
I've using my imac for 3 months now and I updated it to OS Lion 2 days after I brought it. Yesterday my Mail app suddenly won't open. Everytime I open It say"expectedly shut down". I've shut computer down and restarted, but nothing changed.
Please help me!
here is the report:
Process: Mail [415]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 5.2 (1257)
Build Info: Mail-1257000000000000~1
Code Type: X86-64 (Native)
Parent Process: launchd [152]
Date/Time: 2012-02-26 20:43:20.172 -0800
OS Version: Mac OS X 10.7.3 (11D50b)
Report Version: 9
Interval Since Last Report: 56136 sec
Crashes Since Last Report: 20
Per-App Interval Since Last Report: 29 sec
Per-App Crashes Since Last Report: 20
Anonymous UUID: 6C06E475-8A84-4ADA-A695-0F2A484C5CFB
Crashed Thread: 5
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000001024f6f60
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x1024f6f60:
-->
__TEXT 0000000108bc3000-0000000108f76000 [ 3788K] r-x/rwx SM=COW /Applications/Mail.app/Contents/MacOS/Mail
Application Specific Information:
objc[415]: garbage collection is OFF
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x000000010d9f867a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x000000010d9f7d71 mach_msg + 73
2 com.apple.CoreFoundation 0x000000010af186fc __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation 0x000000010af20e64 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation 0x000000010af20676 CFRunLoopRunSpecific + 230
5 com.apple.HIToolbox 0x000000011200231f RunCurrentEventLoopInMode + 277
6 com.apple.HIToolbox 0x00000001120095c9 ReceiveNextEventCommon + 355
7 com.apple.HIToolbox 0x0000000112009456 BlockUntilNextEventMatchingListInMode + 62
8 com.apple.AppKit 0x000000010bc81f5d _DPSNextEvent + 659
9 com.apple.AppKit 0x000000010bc81861 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
10 com.apple.AppKit 0x000000010bf3839d -[NSApplication _realDoModalLoop:peek:] + 610
11 com.apple.AppKit 0x000000010bf37fd1 -[NSApplication runModalForWindow:] + 120
12 com.apple.AppKit 0x000000010bf2b635 -[NSAlert runModal] + 159
13 com.apple.AppKit 0x000000010bcb0d83 __-[NSPersistentUIManager promptToIgnorePersistentState]_block_invoke_1 + 815
14 com.apple.AppKit 0x000000010bf313ea -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 31
15 com.apple.AppKit 0x000000010bcb0a1c -[NSPersistentUIManager promptToIgnorePersistentState] + 178
16 com.apple.AppKit 0x000000010bc851d0 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 180
17 com.apple.AppKit 0x000000010bc8502d -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 227
18 com.apple.AppKit 0x000000010bc84d9d -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 330
19 com.apple.CoreFoundation 0x000000010af7e591 -[NSObject performSelector:withObject:withObject:] + 65
20 com.apple.Foundation 0x000000010b2517eb __-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_1 + 101
21 com.apple.Foundation 0x000000010b250772 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 283
22 com.apple.Foundation 0x000000010b250600 _NSAppleEventManagerGenericHandler + 105
23 com.apple.AE 0x000000010fa39c25 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 200
24 com.apple.AE 0x000000010fa39b03 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 38
25 com.apple.AE 0x000000010fa399f7 aeProcessAppleEvent + 250
26 com.apple.HIToolbox 0x0000000112010af9 AEProcessAppleEvent + 102
27 com.apple.AppKit 0x000000010bc821a9 _DPSNextEvent + 1247
28 com.apple.AppKit 0x000000010bc81861 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
29 com.apple.AppKit 0x000000010bc7e19d -[NSApplication run] + 470
30 com.apple.AppKit 0x000000010befcb88 NSApplicationMain + 867
31 com.apple.mail 0x0000000108c9b014 0x108bc3000 + 884756
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x000000010d9fa7e6 kevent + 10
1 libdispatch.dylib 0x000000010d7d55be _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x000000010d7d414e _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x000000010d9fa192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x000000010d8ad594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x000000010d8aeb85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x000000010d9fa192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x000000010d8ad594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x000000010d8aeb85 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x000000010d9fa192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x000000010d8ad594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x000000010d8aeb85 start_wqthread + 13
Thread 5 Crashed:
0 ??? 0x000000010b2136be 0 + 4481693374
Thread 5 crashed with X86 Thread State (64-bit):
rax: 0x00000001024f6f60 rbx: 0x0000000000000000 rcx: 0x000000010b20a000 rdx: 0x0000000000000041
rdi: 0x00000000011d3000 rsi: 0x000000010b20e000 rbp: 0x000000010b20bff4 rsp: 0x000000010b20bf64
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x000000010b2136be rfl: 0x0000000000010202 cr2: 0x00000001024f6f60
Logical CPU: 1
Binary Images:
0x108bc3000 - 0x108f75fff com.apple.mail (5.2 - 1257) <BB2A1DE3-1A70-353E-B418-2BAB1C0D4E51> /Applications/Mail.app/Contents/MacOS/Mail
0x109071000 - 0x109394ff7 com.apple.AddressBook.framework (6.1 - 1083) <9C23C164-B9E1-3F80-83F4-C027AF282DE6> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x10958a000 - 0x109675fff com.apple.backup.framework (1.3.1 - 1.3.1) <C933E52C-5BA6-386D-9B6A-8F98D8142A6F> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x1096f0000 - 0x10991bff7 com.apple.CalendarStore (5.0.2 - 1166) <053C1171-5E43-353B-8D3C-678C4D4EC7D0> /System/Library/Frameworks/CalendarStore.framework/Versions/A/CalendarStore
0x109a51000 - 0x109a53fff apop.so (??? - ???) <B40CE86C-1757-3261-848C-F166F3D513EA> /usr/lib/sasl2/apop.so
0x109a57000 - 0x109a57fff com.apple.Carbon (153 - 153) <C1A30E01-E113-38A0-95CA-99360F92A37A> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x109a5e000 - 0x109a5efff com.apple.Cocoa (6.6 - ???) <7EC4D759-B2A6-3A99-AC75-809FED1500C6> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x109a63000 - 0x109ac9ff7 com.apple.coreui (1.2.1 - 165.3) <378C9221-ADE6-36D9-9944-F33AE6904E4F> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x109b09000 - 0x109b32fff com.apple.datadetectors (3.2 - 172.5) <DCCD9903-0D01-3956-B4EB-F91CBF2C9414> /System/Library/PrivateFrameworks/DataDetectors.framework/Versions/A/DataDetect ors
0x109b50000 - 0x109bb1fff com.apple.ExchangeWebServices (2.1 - 125) <63CEE24A-FF2B-3787-ABFB-B60E24A859CE> /System/Library/PrivateFrameworks/ExchangeWebServices.framework/Versions/A/Exch angeWebServices
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0x11596a000 - 0x115977fff com.apple.KerberosHelper (3.0 - 1.0) <5223379A-8854-36CF-B15C-44E0107EEE4C> /System/Library/PrivateFrameworks/KerberosHelper.framework/Versions/A/KerberosH elper
0x115989000 - 0x1159a8ff7 com.apple.DotMacSyncManager (6.1 - 488.5) <63D5FE4D-35E4-33A3-BC50-8A48927B82FE> /System/Library/PrivateFrameworks/DotMacSyncManager.framework/Versions/A/DotMac SyncManager
0x1159c4000 - 0x1159d8fff com.apple.syncservices.syncservicesui (6.2 - 673.4) <04BFF3F2-736F-37B2-B585-11D3A16F6A19> /System/Library/PrivateFrameworks/SyncServicesUI.framework/Versions/A/SyncServi cesUI
0x1159ea000 - 0x1159f3fff com.apple.AOSNotification (1.4.0 - 504.1) <0CD79695-6625-3BF4-A420-2612190EC2E0> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication
0x115a01000 - 0x115a0cff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <9807F306-4081-34DA-9970-83A136E1E53F> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x115a18000 - 0x115a26ff7 com.apple.AppleFSCompression (37 - 1.0) <B6B7A560-DD9E-3601-8ACE-42C1FA738843> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x115a32000 - 0x115a3dff7 com.apple.aps.framework (2.1 - 2.1) <C8EB8D68-5E33-325F-B64D-CEAFE2EBB60C> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService
0x115a48000 - 0x11675cfef com.apple.WebCore (7534.53 - 7534.53.11) <E37D145A-0BFD-3BE0-98A9-7F04CE9B6E6E> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x116e92000 - 0x116f1fff7 com.apple.imcore (7.0 - 900) <E4E8E633-39D4-343C-99D8-018EA6A670F7> /System/Library/PrivateFrameworks/IMCore.framework/Versions/A/IMCore
0x116f56000 - 0x116fa6fff com.apple.imfoundation (7.0 - 900) <F3CB80AA-D7A2-3534-BE47-04B8D18EA6BD> /System/Library/PrivateFrameworks/IMCore.framework/Versions/A/Frameworks/IMFoun dation.framework/Versions/A/IMFoundation
0x116fde000 - 0x116fe5ff7 com.apple.marco (7.0 - 900) <8312C3DD-BEDC-363A-B04A-A68A668D80B3> /System/Library/PrivateFrameworks/Marco.framework/Versions/A/Marco
0x116ff2000 - 0x117032fff libtidy.A.dylib (??? - ???) <E500CDB9-C010-3B1A-B995-774EE64F39BE> /usr/lib/libtidy.A.dylib
0x117043000 - 0x117245fe7 com.apple.AOSKit (1.02 - 91) <78F90BCC-414B-38E0-908D-A17906CF31FF> /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit
0x117265000 - 0x117290fff com.apple.speech.LatentSemanticMappingFramework (2.8.10 - 2.8.10) <686A1AA0-AE00-3CFB-8DEE-C84B26C83157> /System/Library/Frameworks/LatentSemanticMapping.framework/Versions/A/LatentSem anticMapping
0x1172a6000 - 0x1173a8ff7 com.apple.PubSub (1.0.5 - 65.28) <8251731B-2EAA-3957-82B6-3FF0E096645A> /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
0x11741b000 - 0x11741bfff com.apple.AOSMigrate (1.0 - 1) <7D22554E-EDAE-3B37-AC47-96B0797F1781> /System/Library/PrivateFrameworks/AOSMigrate.framework/Versions/A/AOSMigrate
0x1189c3000 - 0x1189d9fff dhx.so (??? - ???) <9AB7809C-2651-3FCF-9357-8E1CDEAB6466> /usr/lib/sasl2/dhx.so
0x1189e6000 - 0x1189effff digestmd5WebDAV.so (??? - ???) <8D39C8C0-ACCE-34D4-815A-87825A1A4492> /usr/lib/sasl2/digestmd5WebDAV.so
0x1189f4000 - 0x1189f7fff libcrammd5.2.so (??? - ???) <5EEE3304-D132-3C9B-A54D-C21D7C34DA28> /usr/lib/sasl2/libcrammd5.2.so
0x1189fc000 - 0x118a05fff libdigestmd5.2.so (??? - ???) <6DD64225-CFFF-379B-A5BA-5409F777F307> /usr/lib/sasl2/libdigestmd5.2.so
0x118a0a000 - 0x118a0ffff libgssapiv2.2.so (??? - ???) <DC1BA305-26FA-3CC7-8400-6A45521EF2A3> /usr/lib/sasl2/libgssapiv2.2.so
0x118a14000 - 0x118a19fff libntlm.so (??? - ???) <1B9D16BE-D0DB-31A3-8B84-7830509B5ECA> /usr/lib/sasl2/libntlm.so
0x118a1e000 - 0x118a25fff libotp.2.so (??? - ???) <1DDBDDF7-3F84-3AF0-A878-9E64EEBE0ED5> /usr/lib/sasl2/libotp.2.so
0x118a2e000 - 0x118a32fff libpps.so (??? - ???) <26172BC5-1758-3BE6-9B8D-F254A727478A> /usr/lib/sasl2/libpps.so
0x118a37000 - 0x118a3aff7 mschapv2.so (??? - ???) <B00D3743-D049-31D0-8CF1-8407B2A4838D> /usr/lib/sasl2/mschapv2.so
0x118a3f000 - 0x118a6dfff com.apple.DirectoryService.PasswordServerFramework (7.1 - 7.1) <B19E865F-0CB1-3B27-9D46-880F627D9930> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
0x118a82000 - 0x118a85fff shadow_auxprop.so (??? - ???) <DF9DE842-FBFA-368A-AA8C-E29CF334FF69> /usr/lib/sasl2/shadow_auxprop.so
0x118a8a000 - 0x118a8dfff smb_ntlmv2.so (??? - ???) <7FD517BD-EDCB-3FFD-88A8-8B5F6AEA9585> /usr/lib/sasl2/smb_ntlmv2.so
0x119382000 - 0x11938ffff libCSync.A.dylib (600.0.0 - compatibility 64.0.0) <CBA71562-050B-3515-92B7-8BC1E2EEEF2A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x119399000 - 0x1197fbff7 com.apple.RawCamera.bundle (3.9.1 - 586) <1AA853F4-E429-33E3-B4A9-6B019CCCC5E4> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x119924000 - 0x11994fff7 com.apple.CoreServicesInternal (113.12 - 113.12) <C37DAC1A-35D2-30EC-9112-5EEECED5C461> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/CoreServicesIn ternal
0x1199a9000 - 0x1199adfff libCGXType.A.dylib (600.0.0 - compatibility 64.0.0) <37517279-C92E-3217-B49A-838198B48787> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x1199b4000 - 0x1199f7ff7 libRIP.A.dylib (600.0.0 - compatibility 64.0.0) <85D00F5C-43ED-33A9-80B4-72EB0EAE3E25> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x7fff687c3000 - 0x7fff687f7baf dyld (195.6 - ???) <0CD1B35B-A28F-32DA-B72E-452EAD609613> /usr/lib/dyld
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 4
thread_create: 1
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1046
thread_create: 3
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=213.4M resident=135.4M(63%) swapped_out_or_unallocated=78.0M(37%)
Writable regions: Total=73.1M written=18.2M(25%) resident=24.4M(33%) swapped_out=0K(0%) unallocated=48.7M(67%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 300K
CG image 4K
CG raster data 64K
CG shared images 3408K
CoreGraphics 16K
CoreServices 1084K
MALLOC 44.0M
MALLOC guard page 32K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=251 36K
STACK GUARD 56.0M
Stack 10.0M
VM_ALLOCATE 156K
__CI_BITMAP 80K
__DATA 22.6M
__IMAGE 528K
__LINKEDIT 42.3M
__RC_CAMERAS 232K
__TEXT 171.1M
__UNICODE 544K
mapped file 38.7M
shared memory 316K
=========== =======
TOTAL 391.4M
Model: iMac12,2, BootROM IM121.0047.B1D, 4 processors, Intel Core i5, 2.7 GHz, 4 GB, SMC 1.72f1
Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.61.4-P2P
Bluetooth: Version 4.0.3f12, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 3
USB Device: iPhone, apple_vendor_id, 0x12a0, 0xfa130000 / 5I'm having the exact same problem. Mail won't open. The icon (a different icon) bounces once and then stops. I'm using OSX 10.4.3 and Mail version 2.05. This problem started when I upgraded from OSX 10.3.9 to 10.4.3. Mail, with the stamp icon, worked in 10.3.9. I had the same problem with Safari when I first upgraded to OSX 10.4.1, but upgrading to 10.4.3 solved the Safari problem. Does anyone have any idea what might be going on here?
-
Mail won't open after computer falls asleep - forced to force quit!
Hi there,
My mail won't open 85% of the time unless I force quit and restart my computer. Then, after my computer goes to sleep, I click on the stamp on my dock, and nothing happens. My computer says its still open. I've tried quitting mail and reopening from my Applications folder, but still, nothing happens, and I have to force quit my computer and restart so I can get/send my mail.
Any one have an idea for me? I have my gmail and another personal email set up as IMAP. Could there be a glitch in the way I set that up? Mail seems to come and go fine, when it's active.
Thanks in advance for your time and any helpHas anyone found a solution to this? I'm having the exact same problem and it really just started a couple days ago.
-
Hello,
I am running 10.5.1 Leopard on a brand new MPro and for some unknown reason Mail will not open anymore. The menu will come up but the rest of the app won't load. Then it won't quit and I have to force quit to close it.
So I did a search on here and here's what I did:
I reinstalled the mail.app from the leopard CD - didn't work
I moved the mail.plist - didn't work
I removed spam sieve - didn't work
Repaired permissions - didn't work
I made sure the junk filter was off - didn't work
Then finally I did a complete archive and install and it still won't work!
I need my mail desparately for work because its my memory, without it I'm lost.
Any ideas?
PeteDear Katherine,
I too have exactly the same problem in Mail 3.1(914/915). I haven’t fixed the underlying issue of the mail application exiting, but I can now make it stay open enough to read the mail folders that are stored locally on my machine. Basically I had to disable my mail account. It needs a bit of very quick typing! You have to do these steps whilst mail is open, before it crashes. It took me several goes to be dextrous enough with the mouse, but I got there in the end.
Start Mail.
In the main menu, Click Mail>Preferences. The Preferences window opens.
Click the “Advanced” button (the rightmost one of the three.)
Untick the first box that is labelled “Enable this account”.
Press the red traffic-light “close window” button.
Click “Save”. The “save changes” window retreats.
If you get that far before it crashes, you’ve won
Even if mail crashes now, you should be able to open it again and this time it will stay open. You can browse your messages stored “On my mac” at will.
The above does not fix the basic problem though.
In case it is of any use to anyone, what follows are a few pieces of information that I found when investigating.
I also tried (first archiving!) and then deleting the biggest of my “On my Mac” mail folders – in case absolute size was becoming a problem. It didn’t help.
My email worked yesterday, but not today, so I went on Webmail and read all my new emails. I then deleted (and purged) all those new emails on webmail. Back in mail, it was no better. (I don’t know what is different now though…)
I opened the Activity window. (Mail>Window>Activity).
Three things seem to happen in parallel.
“Copying messages”
“Adding messages”
“Traversing mail hierarchy”
around the time it crashes.
I have seen “copying a message” complete apparently successfully.
My reasoning says “be suspicious of “traversing mail hierarchy” but just watching the progress bars and seeing it crash again and again I have a gut feeling that it’s the “adding messages” (whatever that means!) that is the problem. I have no hard evidence for this though.
This all seems a rather serious problem. Hallelujah for webmail.
Apple, We need a fix soon please!
Paul Burkimsher
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