Mail has crashed and cannot re-open

Mail has crashed - Computer crashed - running on external drive because internal is cooked and waiting for parts. Restarted computer with the option key down but mail will not open - get message mail need to import messages but then I get a ding bell and a message the import failed. iPhoto also need to be rebuilt - This computer is headed to the dumpster pretty soon if I cannot resolve this - just lost a $640.00 sale price on a new lens because friggen mail screw ups. Running Y0semite 10.10.1 on an external Lacie rugged drive 27" iMac 3.2 gHz core i5,

Do a backup.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail. Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.
Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there.
Information learned from Linc Davis. Thanks to leonie for some information contained in this.

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Mail has crashed and won't open at all

My MAC Mail App has crashed and refuses to open. I have tried force quitting, and rebooting but no avail. It crashed while I was trying to delete an overly large draft file (140 MB). It's crashed when my attachments got too large before. But now I can't open it, can't access any of my mail and it's wreaking havoc on my schedule since there are many key emails I can't get to!
I don't know how to reinstall and worry I will lose the existing mails. Any advice?
HELP!
Thanks,
Haochong

Take a look in /Users/yourusername/Library/Mail. There should be several directories, among them directories and files for you local folders for all of your accounts. Find the correct files and drag them out to the Desktop (do not delete them, so you can move them back). This could help Mail.app to start again, however, the mails in the folders you moved to the Desktop will disappear (at least for POP3-accounts; IMAP-account will get resynced).

HT1222 allowed new ios settings update and now my phone has crashed and cannote restore on itunes

allowed new setting update on iphone 4 s for ios 7 but now my phone has crashed and i cannot restore on itunes

Hi Ozergang,
Thanks for visiting Apple Support Communities.
If your iPhone is unresponsive after updating and can't be restored, you may find the troubleshooting steps in these links helpful:
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Best Regards,
Jeremy

Iphoto has crashed and will not open. Can I reinstall Iphoto without loosing my existing photos?

Iphoto crashed and will not start. How do I save my existing photos and videos and reinstall Iphoto?

reinstalling will not cure this - you need to rebuild your library- Back up your iPhoto library, Depress and hold the option (alt) and command keys and launch iPhoto - rebuild your iPhoto library database
And the ONLY way to "save" your photos and videos - and every other file on your computer - is to always have a good current backup - sooner or later your disk will fail and with no backup you will lose everything
LN

HT1420 how do I deauthorize a computer that has crashed and cannot be recovered

One of my 5 authorized computer crashed can could not be recovered. How do I deauthorize it?

There is no reason to do so unless you have reached the max of 5.
If you have reached the max of 5, use the instructions in the link from which you posted your question to deauthorize all then authorize the computers you actually have.

I am using UPK developer 12.1.0 single user. My sofware has crashed and needs reinstallation. Please suggest how can I take back up of my source files. I am unable to open the application and i can not locate the library backup folder on my local machine.

I am using UPK developer 12.1.0 single user. My sofware has crashed and needs reinstallation. Please suggest how can I take back up of my source files. I am unable to open the application and i can not locate the library backup folder on my local machine.
Also, does reinstallation takes the back up automatically or the files will be lost. Please help.

Here are a bunch of scripts to get folder size under all circumstances. Take your pick.
https://gallery.technet.microsoft.com/scriptcenter/site/search?query=get%20folder%20size&f%5B0%5D.Value=get%20folder%20size&f%5B0%5D.Type=SearchText&ac=2
¯\_(ツ)_/¯

TS1702 Every time i open the purchased section in the app store, it crashes and cannot see any of my previous purchased apps, why?

Every time i open the purchased section in the app store, it crashes and cannot see any of my previous purchased apps, why?

I read online about a "clean reinstall" of firefox which seems to have worked! They should include direction on this on their page: https://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it

"E:\filename.ai" is in an unknown format and cannot be opened"

My computer crashed. I just re-installed Adobe Illustrator 10.03. Now some of my ".ai" files show funny looking icons and won't open and instead a pop-up that says "E:\filename.ai" is an unknown format and cannot be opened". Some of my documents are just fine. But there are several Illustrator docs in various spots on my hard drive that are giving me this error.
Any suggetions on how to get these files to open up?

OK. Now we're getting somewhere.
Without knowing more about the precise nature and cause of the "crash," we can only make guesses, and here's mine:
Basically, Katie, you're screwed.
My guess is that either the "crash" and/or your boss's subsequent handling of the D: drive (which might have been entirely proper) has caused data corruption on that drive.
If you have no backup for the files on the drive, and if those files are of critical importance, I would disconnect the drive immediately and get it to a data recovery specialist. The longer you have it connected, the more you reduce the chance of recovering data.
If the data are somewhat less than critical, you can try some basic recovery steps yourself. Start by making an image backup of the drive (to an external drive or removable media), then run chkdsk on it with the /r option. Rename any recovered files (with the .ai extension), and try opening them.
Finally, you might send the .ai files that won't open to a specialist who knows the Illustrator file format. He/she might be able to make some partial fixes that will, at least, enable you to open the files.
If you want, upload a few of the files to a server and post the link here. Some of the experts here might have a crack at it. (Put the files in a .zip archive first to protect them against further corruption during transfer.)

The project was saved in a newer version of Premiere Pro and cannot be opened in this version

I edited a project on CC on one computer and saved it on my external. My friend took the same project to edit it on her computer under her own name and licence. Both of us recently upgraded to CC. But the same project that worked a few hours back on Premiere Pro CC, does not work now also on Premiere Pro CC and I received a message saying: The project was saved in a newer version of premiere pro and cannot be opened in this version." Can you please help us.?
Message was edited by: Kevin Monahan
Reason: Your title was too long.

Hi alexxxkid,
You should be able to import the xml into an earlier version.
Backward compatibility has never been there with Premiere and it is always recommended not to update in the middle of a project.
As far as the crash is concerned, please tell me more about it so that i can help you to the best of my knowledge.
Thanks,
Rameez

This Adobe Muse site file is damaged and cannot be open.

Hi all,
While making some edits to my muse site, my mac froze, and I waited for about 10 mins and it was still frozen--so I forced restarted my computer. Upon re-opening the file, I received the message "This Adobe Muse site file is damaged and cannot be open." I was wondering if there is any way to recover the file. I have a very recent HTML export of the site, is there a way to re-import that into a muse file? Or perhaps the file is somehow able to recover? I'm on an iMac that was just bought. It's pretty frustrating because my last backup was from two weeks ago and there have been major updates to the design of the site. At the very least, I have the latest export to copy the layout from, but my site is 50+ pages. Thanks in advance for any help.
-Jack

I don't have good news. The file is truncated. It's shorter than it should be and the missing information isn't something I can manufacture.
From your description of events and looking at the information in your log file we believe you hit a rather obscure weakness in the Mac OS, or perhaps Mac hardware or the hard drives/controllers used. When an application writes to a file and requests the file be flushed to the physical media, two things occur. The first is the data is written to the physical media and the second is a table on contents on the media is updated to indicate the new length of the file. In this case it appears the Save completed successfully as far as Muse could tell (the success is reported in the log), but what probably occurred is either a very low-level OS crash and/or your restart of the computer occurred before the length of the file was updated in the table of contents.
Unfortunately, after some time spent searching online, it doesn't appear as though there are any Mac OSX tools that will re-extend a file without altering the bytes in the newly extended area. Or at least I couldn't find any (and it makes sense for security reasons that the old data wouldn't be there when the file was re-extended). Even if there is such a tool, it's very likely other activity on your machine since the restart has already overwritten those bytes with some other file, so the missing part of the file is now gone.
I'm sorry, but I'm not aware of any way to recover or repair your file.

The hard disc of my laptop has crashed and i lost all the data. Now I want to take back up of my I phone and transfer contacts , messages and music back into my laptop , how can I do that. Pl help

The hard disc of my laptop has crashed and i lost all the data. Now I want to take back up of my I phone and transfer contacts , messages and music etc back into my laptop , how can I do that. Also let me know how I can transfer the contacts into Windows contacts from I phone. Pl help

Your content will only be where you put it. It has always been very basic to always maintain a backup copy of your computer.
You can transfer itunes purchases from your iphone: File>Device>Transfer purchases.
You can import your pics taken with the iphone as you would with any digital camera.
You can e-mail the other pics to yourself, they will never be of the original quality.
You can out a unique contact and calendar entry on the computer. You should get the option to merge the data when you sync.

Unable to open .eps file "unknown format and cannot be opened" ?

A client sent me an .eps file (logo). I tried opening it in Illustrator AND photoshop (just to see if it was saved in one vs the other program) - however to no avail.
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I'm using Adobe CS4, and I've never seen this message before—would love to know what this means and how to resolve?
File attached if anyone is able to open / fix it?
Thanks kindly,
Chemol

Thanks for the advice Scott - does compression improve the .eps? Is it
silly for me to ask them to compress it since the file is only 766 KB
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it)?
My friend is able to open it on his end - however the 3rd person (client) is
the one who sent it, and I have already requested a different version - no
response from them yet. Unfortunately what the company "has" is what he
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Do you know what the AI and Photoshop error messages mean? Could the issue
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version issue (old vs new) ... or Quark incompatibility?
.... just guessing at this point....Any insight as to what different
scenarios may apply in this situation would be greatly appreciated ..thank
you.

Firefox always tells me it crashed and can't open even after having been un-installed and deleted and re-installed

I wanted to get a bookmark I had saved in firefox so when I clicked on it mozilla crash reporter pops up telling me firefox has crashed and then it sends the report. Even when it gives me the option to start firefox in safe mode it gives me the same crash reporter pop-up. I have un-installed firefox completely and then deleted it and re-installed with the newest version and still got the same thing. There is nothing wrong with my computer I have ran virus and malware checks.

'''Try the Firefox Safe Mode''' to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.''
''(If you're not using it, switch to the Default theme.)''
* You can open the Firefox 4.0+ Safe Mode by holding the '''Shift''' key when you use the Firefox desktop or Start menu shortcut.
* Or use the Help menu item and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Don't select anything right now, just use "'Start in Safe Mode"''
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again.''
'''''If it is good in the Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one.
Please follow the [[Troubleshooting extensions and themes]] article for that.
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''

I'm not able to open a catalog. It says it is not writable and cannot be opened.

This has been happening to me for the past few weeks. If I close my LR5 program and try to re-open the catalog I get a error message that says
Lightroom cannot use the catalog named "Lightroom 5 Catalog 2014" because it is not writable and cannot be opened.
This could be caused by incorrect permissions or because another Lightroom application is using the catalog. You may try to correct the problem or you may select a different catalog.
Then I have the option to choose a different catalog / try again / Exit
I have to go to the backup every time. I am currently working in Windows 8.1
Please help!

Try the Firefox SafeMode to see how it works there. <br />
''A troubleshooting mode, which disables most Add-ons.'' <br />
''(If you're not using it, switch to the Default Theme.)''
* You can open the Firefox 4.0+ SafeMode by holding the '''Shft''' key when you use the Firefox desktop or Start menu shortcut.
* Or use the Help menu item, click on '''Restart with Add-ons Disabled...''' while Firefox is running. <br />
''Don't select anything right now, just use "Continue in SafeMode."''
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.''
'''''If it is good in the Firefox SafeMode''''', your problem is probably caused by an extension, and you need to figure out which one. <br />
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes
''When you figure out what is causing that, please let us know. It might help other user's who have that problem.''

Cannot "print" a window as pdf then read it in Adobe Reader; Adobe says the file is damaged and cannot be opened.

Running Firefox 4.0 on an Intel Mac OS 10.5.8. Same problem with Firefox 3.6.16. You can save a Firefox window as a pdf file by using the File dropdown menu and selecting Print. Under Print, you can select PDF, then Save as PDF or Save as Adobe PDF. Firefox will save the file. If you try to open the file you get an error message that the file is damaged and cannot be opened. I did not have this problem in Safari; I followed the same procedures and the pdf file opened fine in Adobe Reader. Why is Reader rejecting the pdf file produced by Firefox when it did not reject the pdf file produce by Safari?

If anyone is reading this still looking for what caused the issue and how to fix it here is what I discovered.
The antivirus program our company uses, Bitdefender Antivirus Plus, was causing some of the PDF files not to open. After troubleshooting the different modules and settings the culprit was..
Scan SSL in Privacy Control Settings. Turning it OFF solved the problem and all the PDF files that previously would not open now open just fine. This issue has been sent to Bitdefender for them to review. If you use a different antivirus program and are having this issue try locating the Scan SSL setting and see if turning it off solves the problem.

Mail has crashed and cannot re-open

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