Mail I have received from MSI?

In attached quote is a mailing I have had with someone from MSI,
Quote
Dear Peter,
Please check the attachment again. Sorry for any inconvenience caused.
Thanks for your supporting MSI product.  Please feel free to let us know if you still have any further issues or inquires.
Best regards,
MSI Technical Support
-----Original Message-----
From: Cappie
Sent: Monday, July 12, 2004 6:07 PM
To: 'support_2'
Subject: RE: Major problems with K8N Neo PLatinum plz help
Can you send that bios again cuz I do not notice any attachment to my mail, thx.
From: support_2 [mailto:[email protected]]
Sent: Monday, July 12, 2004 9:43 AM
To: 'Cappie'
Subject: RE: Major problems with K8N Neo PLatinum plz help
Dear Peter,
Thank you for contacting MSI Technical Support.
 There are the new BIOS(W7030NMS.12C) and BIOS flash utility(AWFL833D) in the attachment . Could you please try it then check the issues again?
Thanks for your supporting MSI product.  Please feel free to let us know if you still have any further issues or inquires.
Best regards,
MSI Technical Support
-----Original Message-----
From: Cappie
Sent: Friday, July 09, 2004 10:47 AM
To: [email protected]
Subject: RE: Major problems with K8N Neo PLatinum plz help
Hello dear people of MSI,
I was wondering if you could check out following problems
https://forum-en.msi.com/index.php?sid=&postid=346396#post346396
http://forums.overclockers.co.uk/showindex.php?s=ba699dfb6cfba51384ff361e1596328b&threadid=17236172&perpage=30&pagenumber=1
these are posts made by me and other users I have come into contact with. All my problems are also their problems, and some of them are very serious(AGP/PCI lock failing when FSB reaches 220 fsb etc, and as result a fried videocard and lost data). As stated on that MSI forum above customers are have having the greatest problems accomplishing a mere 10% overclock on very good cooling. This is just a sign that there are problems that really need to be worked out, especially when your other socket 754 boards are so good?
So plz look over the links listed and read them, plz do not send me a standard mailingreply back but for once just try and help your customers who have bought your product in good faith. The way it is happening now is that there are alot(yes we are talking 1000's)of users who are growing angry with the lack of support they are getting.
All this word of mouth can only be bad for your company, not adressing the real issues at hand only makes people more reluctant to ever buy MSI again. I and many other users would like to know when you hope to fix these problems with the K8N Neo platinum. You made such a good board in the Neo FISR-2 and it performs flawlessly up to 300fsb so why not the K8N cuz this one failes for some users even at anything over 218?
keep me posted on any updates and fixes that are coming soon, I have bios revision 1.1 as you see but so far none of the bioses around fix these major issues(referring here to the beta bioses, 1.13 and 1.2 beta 5 and 12).
Hoping to hear a positive reaction from you,
regards,
Peter
My System
=======
MSI K8N Neo Platinum bios revision 1.1
AMD 64 3400+ Clawhammer [email protected]
Zalman CPS7000A-Alcu (seated correctly with AS5 and paste applied via instructions on the AS website)
2x512Mb Mushkin PC3200 special level 2 [email protected] and latencies of 2-3-2-6  (tested to be 100% stable with memtest)
PC Power and Cooling Turbo Cool Deluxe 510 modular
Asus Radeon 9800 pro running softmodded ati catalyst 3.9
80Gb seagate SATA
Running on Windows XP 32-bit(all updates upto and including DX9.0b)
Not a single PCI slot used
Lian Li PC 65 + 4xpapst 8412 NGMLE(2xfront blowing in, 1xback blowing out, 1 top blowing in)
From: support [mailto:[email protected]]
Sent: Wednesday, July 07, 2004 1:50 AM
To: Cappie
Subject: RE: Major problems with K8N Neo PLatinum plz help
To our Valued Customer,?
Thank you for purchasing & supporting MSI product.?
This E-mail is an automatic reply which is to notify you that you have reached?HYPERLINK "mailto:[email protected]"[email protected]?
In order to give you an overall technical support, we have listed some common problems and solutions for your reference.
Please take time to read the useful FAQ which we have compiled from the technical support e-mails we have received as link and see if it helps the problem you are facing.??
http://www.msi.com.tw/html/service/main.htm??
MSI reminds you...
We hope the directions below answer your question. If your issue still cannot be resolved after going through all the suggestions, please then wait for our response. Normally, our response time will be within 48 hours (not counting weekends). If you did not receive any reply after this auto reply, please re-submit your issue again due to some transmission failure.?
Once again, MSI appreciates your business and support.?
I. Read the Manual
Most users have tendency not to read the manual under the presumption that they already know what is written in there. However, we have seen that there are percentage of technical support calls & e-mails as a result of not reading the manual??
II. Keep your MSI CD drivers
MSI CD drivers provide easy driver installation via auto-run. Losing it would require you to install driver manually?
III. Contact your Reseller
Your reseller or the store/company that sold the motherboard or system to you should know well what your system contains & have the necessary resources to help you in your problem. Since they can see your system clearly, it is easier for them to identify if your problem was caused of wrong installation or wrong assembly or defective product, etc. It would be advisable to contact your reseller for those having problems like system cannot power on or need to send board for repair
NOTE: there is a tiny percentage that the board might be defective & by contacting your reseller at an earlier time prevent your warranty being voided. Some resellers provide certain period of time for return/exchange, after that you have to either send the board to them for repair or you are on your own.??
IV. Check our website
Some of the information you are looking for might be already posted in our website?
V. Search in MSI Forum
Your problem might have encountered by another user in the forum or you might find answer in the Good Article forum with a lot of useful posts written by moderators & power users. You can also post a message there to get help?
VI. Read the FAQ
Attached Link is a list of useful FAQ which we have compiled from the technical support e-mails we have received http://www.msi.com.tw/program/service/faq/faq/esc_faq_list.php?
Best Regards,
MSI Technical Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please include your original mails when replying!!
So my question is, what is this W7030NMS.12C bios? When he says new bios, doesn't he actually mean beta??? Can someone clear this up for me. In the zipfile i got from them are two files,
W7030NMS.12C  --->> Which bios is this and how old is it? Does it fix temps, fix pci lock failure
AWFL833D.EXE  --->> Obviously the flash utility
If what they sent me is one of the bioses I spoke about in above quote(see : so far none of the bioses around fix these major issues(referring here to the beta bioses, 1.13 and 1.2 beta 5 and 12))then they don't do a good job of reading my actual mail;)
regards,
Capcom

Why are they so secretive about what they did in a new bios version, how can someone then know a thing??? I too would like to know what issues they have been adressing, but pretty soon I will start thinking the reason they don't say is cuz maybe they can't fix it:(:(

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