Mail integration doesn't work - users can't sign up

I've followed the instructions for the mail and calendar integration from the /opt/SUNWam/samples/integration folder.
When users sign themselves up however, they still don't get access to mai. From the Sun ONE Console, an admin can click the 'mail account' button for the newly 'self created' user. After this the user can login to webmail, but gets a pop up error saying 'Quota Root'. Clicking past this gives access to webmail.
They are also not able to send emails - the error 'SMTP Error 5.1.1 unkonw or illegal alias' appears.
Users created via the Identity server console after performing the integration are wokring ok with mail - mail worked only after adding DOMAIN_UPLEVEL=3 to the option.dat file, following advice I'd seen elsewhere.
How can I find out what is going wrong/fix these apparently basic problems? I 've followed all the docs to the letter...
Chris

Try a reset: hold down the home button along with the sleep/wake button until you see the apple, then let go. (No data loss)

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