Mail Merge using HTML Office 2010 Service Pack 2 doesn't send

I have a user who sends out mailings several times a week using a Microsoft Word Mailmerge.
He recently had his physical PC upgraded and we gave him a computer with a fresh install of the same programs he had before.
When the mail merge is accessed everything seems to work fine (selecting the excel list of addresses to send to, specifying the recipient list, and going to send the mail merge we select the e-mail address column as the To list and the format as HTML and
select Send)
Once the send button is pressed it shows the working mouse pointer icon temporarily and then nothing.
I check outlook to see if the E-mails sent and there are none listed.
This same process works on another user's computer just fine and will send out the e-mails.
I have attempted the below troubleshooting steps:
I verified that all updates/service packs are installed.
I verified that the AV is listed as "Valid".
I disabled the AV during a test send and it still did not work.
I verified all the settings on both workstations to see if there are any differences and I was unable to find any.
I rebuilt the Outlook Profile.
I uninstalled and re-installed MS Outlook.
I checked to ensure Outlook was the default e-mail program in Default Programs.
I checked to see that Word is the default HTML program in internet option settings.
I checked to see if there was a 64 bit registry key in place that could cause problems and there has never been any 64 bit MS Office applications installed and so I did not find any.
Plain Text mailmerge works with one caveat.
I get an Outlook pop-up stating "A program is tryign to access e-mail address information stored in outlook. If this is unexpected, click Deny and verify your antivirus software is up-to-date. For more information about e-mail safety and how you might
be able to avoid getting this warning click Help" (this pop-up happens for each message that is being sent so a 50 person mailmerge asks 50 times)
And it shows a box where I can select Allow access for a specific time frame (10 minutes or less) and then 3 buttins "Allow" "Deny" and "Help"
Clicking help bring me to MS Office help menu that didn't explain anything close to the problem I was having and did not "HELP"
This is beginning to frustrate the user and I am running out of ideas to fix the problem. My next step was going to be attempt to re-install the OS at this point.
Anyone have any ideas?
Thanks,
Whyitsme84

The Mail Merge was created using a different computer/user.
I have not attempted to create another mail merge from his account; I will try this and get back.
I have compared the options/settings from that and another user as I stated above.
Which registry keys would I import? I don't want to go importing keys and have it break something else.
They are not any add-ins on either PC that are different from each other; and as I stated above I have tried starting it in safe mode.
Anti-Virus is up to date; Also I even disabled the Anti-Virus to see if that changed anything, and it did not.
I will try creating a new mail-merge to see if somehow it creates a settings somewhere that will allow it.

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Office 2010 Service Pack 2 (SP2) installation failing with error code 0x80070643 and B56

I've been trying to install Office 2010 service pack 2 (32 bit) multiple ways without success. I've tried getting it directly from Microsoft Update, downloading the full file from Microsoft and installing it, using WSUS to deploy to clients, and I've tried
using LANDesk to deploy it. All methods are failing.
I need a solution that doesn't involve touching each PC manually, as I have a feeling this error is going to occur on several hundred PC's in my organization. So far on a group of 15-20 test PC's, every one has failed. We have not had problems with any other
Microsoft Updates before this one.
When I try Microsoft Update, I receive the following error:
Code B56 Windows Update encountered an unknown error.
Below is the WindowsUpdate.log excerpt:
2013-08-06 12:45:33:313 3952 dc4 Handler :::::::::::::
2013-08-06 12:45:33:328 3952 dc4 Handler :: START :: Handler: MSI Install
2013-08-06 12:45:33:328 3952 dc4 Handler :::::::::
2013-08-06 12:45:33:328 3952 dc4 Handler   : Updates to install = 7
2013-08-06 12:45:33:328 3952 dc4 Handler Extracting MSP file stored in CAB officesuiteww-x-none.cab
2013-08-06 12:45:43:671 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:43:671 3952 dc4 Handler Extracting MSP file stored in CAB proofing-en-us.cab
2013-08-06 12:45:43:702 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:43:702 3952 dc4 Handler Extracting MSP file stored in CAB proof-fr-fr.cab
2013-08-06 12:45:43:983 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:43:983 3952 dc4 Handler Extracting MSP file stored in CAB clientshared64ww-x-none.cab
2013-08-06 12:45:44:217 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:44:217 3952 dc4 Handler Extracting MSP file stored in CAB officesuitemui-en-us.cab
2013-08-06 12:45:44:482 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:44:482 3952 dc4 Handler Extracting MSP file stored in CAB clientshared64mui-en-us.cab
2013-08-06 12:45:44:529 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:44:529 3952 dc4 Handler Extracting MSP file stored in CAB proof-en-us.cab
2013-08-06 12:45:44:716 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:44:716 3952 dc4 Handler   : Batch installing 7 updates
2013-08-06 12:45:46:417 3952 dc4 Handler List of MSPs in transaction:
2013-08-06 12:45:46:417 3952 dc4 Handler   C:\Windows\SoftwareDistribution\Download\29f5035d168bf9e9d0369f84037ff787\img\officesuiteww-x-none.MSP
2013-08-06 12:45:46:417 3952 dc4 Handler MSP final command line: DISABLESRCPROMPT=1 LOCALCACHESRCRES=0 NOLOCALCACHEROLLBACK=1 REBOOT=REALLYSUPPRESS MSIRESTARTMANAGERCONTROL=Disable
2013-08-06 12:46:42:265 112 600 Report Uploading 2 events using cached cookie, reporting URL =
http://wsus:8530/ReportingWebService/ReportingWebService.asmx
2013-08-06 12:46:42:358 112 600 Report Reporter successfully uploaded 2 events.
2013-08-06 12:47:52:012 3952 dc4 Handler MSP Error List:
2013-08-06 12:47:52:012 3952 dc4 Handler 1: 2902 2: ixfAssemblyCopy
2013-08-06 12:47:52:012 3952 dc4 Handler   : MSI transaction completed. MSI: 0x80070643, Handler: 0x8024200b, Source: No, Reboot: 0
2013-08-06 12:47:52:012 3952 dc4 Handler   : WARNING: First failure for update {365F23BF-5D31-4811-A197-29C2C0751961}, transaction error = 0x8024200b, MSI result = 0x80070643, MSI action = InstallFiles
2013-08-06 12:47:52:012 112 938 AU >>## RESUMED ## AU: Installing update [UpdateId = {9C5E43A3-3AE9-434D-B105-A9D7902D5F9F}]
2013-08-06 12:47:52:012 112 938 AU   # WARNING: Install failed, error = 0x80070643 / 0x00000B56
2013-08-06 12:47:52:012 3952 dc4 Handler   : WARNING: Operation failed at update 0, Exit code = 0x8024200B
2013-08-06 12:47:52:012 3952 dc4 Handler :::::::::
2013-08-06 12:47:52:012 3952 dc4 Handler :: END :: Handler: MSI Install
2013-08-06 12:47:52:012 3952 dc4 Handler :::::::::::::
2013-08-06 12:47:52:168 112 5c4 Agent *********
2013-08-06 12:47:52:168 112 5c4 Agent ** END ** Agent: Installing updates [CallerId = AutomaticUpdates]
2013-08-06 12:47:52:168 112 5c4 Agent *************
2013-08-06 12:47:52:168 112 938 AU Install call completed.
2013-08-06 12:47:52:168 112 938 AU   # WARNING: Install call completed, reboot required = No, error = 0x00000000
2013-08-06 12:47:52:168 112 938 AU #########
2013-08-06 12:47:52:168 112 938 AU ## END ## AU: Installing updates [CallId = {87C0C0A5-18CE-45A0-9376-989DCA9CACCA}]
2013-08-06 12:47:52:168 112 938 AU #############

I too have been unable to install the Office 2010 SP2 update on either a Win7 or a Win 8 system. Researching the errors I got led me to discover the following:
1. Many people are encountering errors during the SP2 installation. Some were able to get around it by downloading the self-installing package and bypassing Windows Update. Some were able to get it installed by first doing a Repair on Office 210 itself
first, and then installing SP2. But many others have not been able to install it at all.
2. Apparently a common and insurmountable issue that prevents SP2 from installing is the lack of the MSOCACHE directory. This directory normally gets installed on a machine during the original install of Office, and contains all the install files used
during the installation. Apparently the idea behind creating MSOCACHE was to allow subsequent updates without requiring the user to have the original source CD available.
The problem is that if MSOCACHE is deleted, which is an option many people choose, you can then no longer do any updates to Office.
I am one of those people.
I found a posting that described a way to recreate MSOCACHE from the source CD. I did that, and the SP2 update actually got farther - it started to install stuff but then stopped and asked for a particular file. I found the file on the CD and
pointed the installer to it, but it said the file was not found and quit. So my install still failed.
The last response I got at the Microsoft Answers site was to wait until SP2 is debugged. It's not clear to me this will ever happen, but we'll see.
Birk Binnard http://www.birkbinnard.com

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but wouldn't that cause SP2 to install again (or even downloaded to the client?)
Maybe.
Probably.
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Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
SolarWinds Head Geek
Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
http://www.solarwinds.com/gotmicrosoft
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Hi,
Based on your description, my understanding is that the PDF files cannot be checked out to local drafts folder after Office 2013 is installed.
Did this issue occur with Office files?
I recommend to check if the Office files can be checked out to local drafts folder with Office 2013.
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Victoria
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Victoria Xia
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Hi ,
Microsoft Office 2010 Filter Packs is included in prerequisiteinstaller folder when you install SharePoint 2010 (not SP2).
http://social.technet.microsoft.com/Forums/sharepoint/en-US/3c090e5c-7083-4255-a6c4-a6c8c089fe32/microsoft-filter-pack-20?forum=sharepointadminprevious
http://technet.microsoft.com/en-us/library/cc288751(v=office.14).aspx#section4
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I have created a merged letter (mail merge) using Word for Mac. But I cannot merge the letter to my contacts which are in the Apple Mail Application. Is it possible to do this?

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Thanks for taking the time to post Ed
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Exchange Server 2013 FAQ: Is the Office Filter Pack Required?
"The Exchange 2013 pre-requisites page on
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regards
roga

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Mail Merge using HTML Office 2010 Service Pack 2 doesn't send

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