Mail not being triggered in background

Hi Experts,
I am using the function module SO_NEW_DOCUMENT_ATT_SEND_API1 to send a mail with attachments to the user. The program in which the FM is used is scheduled in background. The problem is in my dev system, the mail is getting triggered without any issues but in Quality system, the mail is not getting triggered but the job  runs successfully. I got some expection  with   sy-subrc = 2 , sy-msgid = SO ,sy-msgtyp=A ,sy-msgno=013,sy-msgvi=ADDR_PERS_COMP_COMM_GET in QA . When i tried to debug the background job, mail gets triggered successfully.
Can you please share your valuable suggestions in this regard.
Regards,
Vijayalakshmi

Hi Vijayalakshmi..
Can you please check whether the mail is reaching your sap outbox using tcode sbwp..
From what i understood if it is working fine in DEV and not in quality then it could be the mail configuration issue in QA.
You can also try one more thing. just got to sbwp and send a mail to the email id.
Regards
Ansari

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    # USER.
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    Hello Anil,
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