Mail not coming in even though it's on the server

A friend is having trouble receiving her emails. She's running 10.4.11 on an eMac.
The last email she received was 5 days ago. She can send emails no problem. When we look at the server via Account Info we can see all her emails but they're not transferring to her inbox. Strange!?
Action taken so far:
Safe Boot from the HD, (holding Shift key down at bootup), it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move these folder & file to the Desktop.
Move this Folder to the Desktop...
/Users/YourUserName/Library/Caches/Mail/
Move this file to the Desktop...
/Users/YourUserName/Library/Mail/Envelope Index
Reboot.
If that doesn't do it and you can afford to redo all your Rules, try these & reboot...
/Users/YourUserName/Library/Mail/MessageRules.plist
/Users/YourUserName/Library/Mail/MessageRules.plist.backup
This has not worked. Any further info/help would be appreciated.
Thank you.

I haven't heard of any actual Viruses, but some other malware...
See if you might have this malware redirecting DNS queries...
http://macmegasite.com/node/3924
http://www.ehow.com/how2128387remove-osxrspluga-trojan-horse-mac.html
How to fix...
http://www.macosxhints.com/article.php?story=20071031114140862
Get MacScan...
http://www.apple.com/downloads/macosx/networking_security/macscan.html
Malware list....
http://x704.net/bbs/viewtopic.php?f=6&t=4479
Klaus1 on viruses...
http://discussions.apple.com/thread.jspa?threadID=1764179&tstart=0
Do they use any MS Office type software?

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Mail not coming in even though it's on the server

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