Mail not getting new email

I have had trouble getting Mail to go and get my new email. I believe that it is a problem with Mail, because I was able to check my mail online through my schools webmail address, and I also created an account on Entourage, and it worked there too. Here is the error message when I try to check my email:
There may be a problem with the mail server or network. Check the settings for account "Steve's ASU Email" or try again.
The server error encountered was: The connection to the server "imap1.asu.edu" on port 993 timed out.
Please let me know if you know how to fix this, thanks!!!

Does your school's email account support and require using SSL for the incoming mail server?
Port 993 indicates use SSL for the incoming mail server is selected.
Go to Mail > Preferences > Accounts and under the Advanced tab for the account preferences, deselect use SSL and the port should change to 143 for the incoming mail server if the account is an IMAP type account.
Test if this resolves the problem.

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