Mail not getting new mail without a rebuild

I recently changed to an imap server and its working fine on my iphone 4 but my iMac 27" desktop won't get mail unless I rebuild on the mailbox dropdown. It works everytime but its a pain.
Apologies if someone else has posted this but I can't find it if they have. Any ideas?

Can you email me a screenshot of the setup in Thunderbird.  I won't be able to see the Password, but may find what you need to do in Mail.  My email address can be found by clicking on my name to the left, and looking in the bio line of the resulting Profile.  Does it have a IMAP Path Prefix?  What port is it using for the Incoming server?
Ernie

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