Mail not receiving emails with word attachments

I have a 27" imac
when people send me emails with microsoft word attachments I do not get them in my inbox
please help

I'm using a PC for my email at the moment. I'm not sure if all my wife's emails have been downloaded. However, Mail has made a Home/Mail/MessageUidsAlreadyDowloaded file. This was created when I sent an email to test what happened. I was unable to make Mail download all her emails, so I guess they must have gone from the server. She has a different email address to mine, but it's run from the same ISP account; as I said, she logs in, automatically, through Mail to her email. I have contacted the ISP about it, but they are unable to see any trace of emails that colleagues have sent my wife and which she sends home to herself. All of these files happen to have attachments, but I cannot see any setting of Mail which would account for them being rejected. Also, I can't be entiurely sure that only emails with attachments don't get through; there may be others, 'unattached'.
Thanks for your continued assistance.

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    Thanks for your continued assistance.

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