Mail not sending images

A friend uses Mail on OS X (not sure which version) and can't send images inline. She's tried copying the image then pasting it within the body of the email message, but when it is received it shows either a question mark or a broken image icon.
I have tried the same on my Mac (OS 10.4.11) and it works fine. Is there a setting that she needs to have set on her system in order for the images to be sent?
Thanks.

Thanks for the reply, Ernie.
From what she's told me, she is copying image files from her desktop or some folder and pasting them into her emails. She can see the image that she pasted, but the images are not being sent, just the text. She wants to embed the images as opposed to attaching them because some of her recipients don't like opening attachments.
I have done as she described and was able to succesfully send and receive (I sent them to myself and opened the email in another reader) the emails.
I had her check her preferences, and in the View section all selections were checked as they are in mine. Is there something else that should be selected within Mail to allow embedded images to be sent?
Thanks again.
Ted

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this however might help you as the Palm is more similar to the BB than the iPhone:
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Report generated 6 July 2014 17:13:17 BST
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        Macintosh HD (disk0s2) / [Startup]: 749.3 GB (309.85 GB free)
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    Apple Computer, Inc. IR Receiver
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    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
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    [loaded]    com.adobe.SwitchBoard.plist Support
    [loaded]    com.bombich.ccc.plist Support
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    AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support
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Message was edited by: double_ohh7

Mail not sending images

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