Mail: outgoing and now incoming mail server rejects password
Hello all. Hope you can help with this one.
I was using Mail as normal yesterday. I use the same incoming mail server and SMTP server (my university's Exchange server). Then sending mail suddenly failed. The error message I get is:
The SMTP server “exch.wlv.ac.uk” rejected the password for user “(null)”
Enter your password again or cancel.
The settings are port 995 for outgoing mail, using SSL and requiring password authentication.
I've verified my settings and passwords with IT support. They say they haven't altered anything, and nor have I.
I've tried Connection Doctor: it says Mail connected with the exch. server without any problems. However, under Account Information, the server says (offline).
I've changed ports (to 25 and 587): no success.
I've deleted my password from Keychain and Mail plist and reentered it. No success.
I've verified and repaired permissions.
I'm now not getting incoming mail either: the error message is
There may be a problem with the mail server or network. Verify the settings for account “Staff POP” or try again.
The server returned the error: The connection to host exch.wlv.ac.uk on port 25 failed.
I can send and receive using web-based OWA.
Is there anything else I can do, or is it a server problem?
Thanks,
Aidan
May be no help to you Aidan except comfort in numbers. Mail has started behaving erratically for me in the past week. My inbox and account mail has disappeared and my accounts keep being rejected by the webmail host similar to your problem; password rejected etc. Then Mail closes abruptly telling me there's a problem and offering to send a report to Apple. Mail is version 4.5 and the iMac is 10.6.8. Help!
Maurice
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Date/Time: 2008-01-11 00:28:01.506 -0800
OS Version: Mac OS X 10.5.1 (9B18)
Report Version: 6
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 6
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-[MetadataManager getAllCalendarStoreData]
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Thread 0:
0 com.apple.CoreFoundation 0x956f79e9 CFStringGetCharacters + 57
1 com.apple.CoreFoundation 0x95702d6b CFStringFindWithOptionsAndLocale + 2587
2 com.apple.CoreFoundation 0x9570427c CFStringFindWithOptions + 60
3 com.apple.CoreFoundation 0x95704bd9 CFStringHasPrefix + 73
4 com.apple.CoreFoundation 0x9568b191 _CFFindBundleResourcesInRawDir + 817
5 com.apple.CoreFoundation 0x9568b792 _CFFindBundleResourcesInResourcesDir + 802
6 com.apple.CoreFoundation 0x9568bb14 _CFFindBundleResources + 660
7 com.apple.Foundation 0x92b7cc2a +[NSBundle findBundleResources:callingMethod:directory:languages:name:types:limit:] + 170
8 com.apple.AppKit 0x90b9ee50 -[NSBundle(NSBundleImageExtension) pathForImageResource:] + 696
9 com.apple.AppKit 0x90b66fca +[NSImage _searchForImageNamed:] + 1039
10 com.apple.AppKit 0x90a92805 +[NSImage imageNamed:] + 241
11 com.apple.mail 0x00016a22 0x1000 + 88610
12 com.apple.mail 0x0001636e 0x1000 + 86894
13 com.apple.mail 0x00015c09 0x1000 + 85001
14 com.apple.AppKit 0x90c5a503 -[NSToolbar _newItemFromDelegateWithItemIdentifier:willBeInsertedIntoToolbar:] + 86
15 com.apple.AppKit 0x90c57581 -[NSToolbar _newItemFromItemIdentifier:requireImmediateLoad:willBeInsertedIntoToolbar:] + 306
16 com.apple.AppKit 0x90c59efc -[NSToolbar _loadAllPlaceholderItems] + 286
17 com.apple.AppKit 0x90c59413 -[NSToolbar _windowWillShowToolbar] + 104
18 com.apple.AppKit 0x90c5932c -[NSWindow _showToolbar:animate:] + 87
19 com.apple.AppKit 0x90c57dea -[NSWindow setToolbar:] + 763
20 com.apple.mail 0x0001508e 0x1000 + 82062
21 com.apple.mail 0x00008884 0x1000 + 30852
22 com.apple.mail 0x00008691 0x1000 + 30353
23 com.apple.mail 0x0000865b 0x1000 + 30299
24 com.apple.mail 0x00007d84 0x1000 + 28036
25 com.apple.mail 0x000070ad 0x1000 + 24749
26 com.apple.mail 0x00004823 0x1000 + 14371
27 com.apple.Foundation 0x92b59a6e __NSFireDelayedPerform + 382
28 com.apple.CoreFoundation 0x956d8b7e CFRunLoopRunSpecific + 4494
29 com.apple.CoreFoundation 0x956d8d38 CFRunLoopRunInMode + 88
30 com.apple.HIToolbox 0x928058a4 RunCurrentEventLoopInMode + 283
31 com.apple.HIToolbox 0x928056bd ReceiveNextEventCommon + 374
32 com.apple.HIToolbox 0x92805531 BlockUntilNextEventMatchingListInMode + 106
33 com.apple.AppKit 0x90ac8d5b _DPSNextEvent + 657
34 com.apple.AppKit 0x90ac86a0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
35 com.apple.AppKit 0x90ac16d1 -[NSApplication run] + 795
36 com.apple.AppKit 0x90a8e9ba NSApplicationMain + 574
37 com.apple.mail 0x000f9ebe 0x1000 + 1019582
Thread 1:
0 libSystem.B.dylib 0x908aa8e6 machmsgtrap + 10
1 libSystem.B.dylib 0x908b20dc mach_msg + 72
2 com.apple.CoreFoundation 0x956d80fe CFRunLoopRunSpecific + 1806
3 com.apple.CoreFoundation 0x956d8d38 CFRunLoopRunInMode + 88
4 com.apple.Foundation 0x92b595b5 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 213
5 com.apple.Foundation 0x92b656d4 -[NSRunLoop(NSRunLoop) run] + 84
6 com.apple.MessageFramework 0x003ce36c -[RSSInterchange _runManager] + 2140
7 com.apple.Foundation 0x92b2504d -[NSThread main] + 45
8 com.apple.Foundation 0x92b24bf4 _NSThread__main_ + 308
9 libSystem.B.dylib 0x908db075 pthreadstart + 321
10 libSystem.B.dylib 0x908daf32 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x908aa946 semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x908dc1cf pthread_condwait + 1244
2 libSystem.B.dylib 0x908dda53 pthreadcond_timedwait_relativenp + 47
3 com.apple.Foundation 0x92b6af9c -[NSCondition waitUntilDate:] + 236
4 com.apple.Foundation 0x92b6adb0 -[NSConditionLock lockWhenCondition:beforeDate:] + 144
5 com.apple.MessageFramework 0x003d0420 -[InvocationQueue _drainQueue] + 317
6 com.apple.Foundation 0x92b2504d -[NSThread main] + 45
7 com.apple.Foundation 0x92b24bf4 _NSThread__main_ + 308
8 libSystem.B.dylib 0x908db075 pthreadstart + 321
9 libSystem.B.dylib 0x908daf32 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x908aa92e semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x908b2405 pthreadmutexlock + 569
2 com.apple.Foundation 0x92b1dbbc -[NSRecursiveLock lock] + 28
3 com.apple.MessageFramework 0x002e3399 -[MetadataManager(ToDoManager) _loadAllToDosForMailboxUid:] + 48
4 com.apple.MessageFramework 0x002e32d7 -[ToDoStore(Internal) loadToDos] + 95
5 com.apple.MessageFramework 0x002dede7 +[ToDoStore toDoStoreForMailbox:] + 462
6 com.apple.MessageFramework 0x002dec13 -[MailboxUid toDoStore] + 44
7 com.apple.mail 0x0000a4f9 0x1000 + 38137
8 com.apple.mail 0x0000a24e 0x1000 + 37454
9 com.apple.CoreFoundation 0x95757b9d _invoking__ + 29
10 com.apple.CoreFoundation 0x95757588 -[NSInvocation invoke] + 136
11 com.apple.MessageFramework 0x003d18c7 +[WorkerThread _execute:] + 144
12 com.apple.Foundation 0x92b2504d -[NSThread main] + 45
13 com.apple.Foundation 0x92b24bf4 _NSThread__main_ + 308
14 libSystem.B.dylib 0x908db075 pthreadstart + 321
15 libSystem.B.dylib 0x908daf32 thread_start + 34
Thread 4:
Thread 5:
Thread 6 Crashed:
0 com.apple.CoreFoundation 0x95752114 __TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION__ + 4
1 libobjc.A.dylib 0x949f209b objcexceptionthrow + 40
2 com.apple.CoreFoundation 0x9575204b +[NSException raise:format:arguments:] + 155
3 com.apple.Foundation 0x92c370e4 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 116
4 com.apple.MessageFramework 0x0049eb55 -[LibraryToDo mailboxUid] + 186
5 com.apple.MessageFramework 0x003401bf -[MetadataManager(ToDoManagerInternal) addToDos:reflectToCalendarStore:fromReconciliation:] + 536
6 com.apple.MessageFramework 0x0049afe3 -[MetadataManager(ToDoManagerInternal) todosChangedInCalendarStore:] + 449
7 com.apple.Foundation 0x92b2467a nsnotecallback + 106
8 com.apple.CoreFoundation 0x956b9a4a __CFXNotificationPost + 362
9 com.apple.CoreFoundation 0x956b9d23 _CFXNotificationPostNotification + 179
10 com.apple.Foundation 0x92b21a70 -[NSNotificationCenter postNotificationName:object:userInfo:] + 128
11 com.apple.mail 0x000033ac 0x1000 + 9132
12 com.apple.MessageFramework 0x004c24f0 -[CalendarStoreInterchange _retrieveCurrentCalendarStoreState] + 336
13 com.apple.MessageFramework 0x002e24ed -[MetadataManager(ToDoManagerInternal) getAllCalendarStoreData] + 115
14 com.apple.CoreFoundation 0x95757b9d _invoking__ + 29
15 com.apple.CoreFoundation 0x95757588 -[NSInvocation invoke] + 136
16 com.apple.MessageFramework 0x003d05e7 -[InvocationQueue _drainQueue] + 772
17 com.apple.Foundation 0x92b2504d -[NSThread main] + 45
18 com.apple.Foundation 0x92b24bf4 _NSThread__main_ + 308
19 libSystem.B.dylib 0x908db075 pthreadstart + 321
20 libSystem.B.dylib 0x908daf32 thread_start + 34
Thread 6 crashed with X86 Thread State (32-bit):
eax: 0xa06590f0 ebx: 0x949f207c ecx: 0xa06581a0 edx: 0x006bc000
edi: 0x146c9c10 esi: 0x00538690 ebp: 0xb03b5728 esp: 0xb03b5728
ss: 0x0000001f efl: 0x00000282 eip: 0x95752114 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x146d5000i would suggest you try a few things in order:
1) did you create to dos in mail by any chance? and if so are they showing up in ical? if so then go to ical and delete these to dos - if these to dos were created in ical, then there is no need to delete them. (when a to do is created in mail, it shows up in ical in a calendar under the email account name as a header.) after deleting the to dos, try to launch mail again
2) do you have plug ins installed with mail by any chance? look at homefolder/library/mail/bundles and disable/get rid of any. launch mail, see if that helps.
3) locate the file com.apple.mail.plist in homefolder/library/preferences, trash it, launch mail again. note that upon launching mail again, that is successfully, then you will have to recreate your account(s).
hope this helps -
hi guys i added a new mail account and now she i click new mail i can see 4 accounts, the first is right below the subject, and it' the old one and the new one, the other one is on its right and it's the old one and the new one. is it normal? Thanks.
sorry, correction,
hi guys i added a new mail account and now if i click new message on the mail field i can see 4 accounts, the first is right below the subject, and it' the old one and the new one, the other one is on its right and it's the old one and the new one. is it normal? Thanks. -
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I recommend the "brute-force" method.
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If possible, paste a screenshot of the error that you get on Creative Cloud desktop app. FAQ: How do I capture and post a screen shot or video?
~ Arpit
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