Mail problem - cannot send or receive mail

Running OSX 10.8.5  Have been unable to send/receive mail on iMac since April (works on other devices)  Exhausted Support abilities & took to Genius Bar where it was resolved.  Now a week later not working again.  HELP!

Is it an iCloud account, or some other? If other, POP or IMAP?

Similar Messages

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  • MORE PROBLEMS -NOW CANNOT SEND OR RECEIVE EMAILS A...

    Not been able to send or receive emails the whole day and still cant -11pm now !
    Had remote assistance helping from Newcastle earlier as when trying to receive or send it keeps asking for password -then it went to BT help and it told me it was the wrong password !?? Never touched it since it was set up -no,idea why it would be wrong ????
    I then rang up for help -the guy took over my computer and advised me to change my password -done that -no joy . Topld me to wait and he would ring back in 20 mins-rang back in 40 mins and still not working -tried everything -still not working.
    Then he said the servers were down and no idea when it would be working !!!
    Still cannot send or receive emails and its now 11pm !!!
    I had emails i was waiting for and not received .
    What do we actually pay for and what do we actually get ???????
    More hassle every day thats all.
    Had more problems with BT in the last few months since joining than Tiscali -and that really is scraping the bottom !
    Just checked the fault reports -guess what -NOTHING FOR THIS AREA -ALL FAULTS RESOLVED !
    NOT MINE THOUGH !!!!
     I HAVE HAD ENOUGH -I HAVE HAD TO CHANGE MY PASSWORD AS COULDNT RECEIVE EMAILS OR SEND THEM - CHANGED IT AND STILL CANNOT SEND OR RECEIVE THEM -ABSOLUTELY WELL AND TRULY P----ED OFF !

    gb1957 wrote:
    Not been able to send or receive emails the whole day and still cant -11pm now !
    Had remote assistance helping from Newcastle earlier as when trying to receive or send it keeps asking for password -then it went to BT help and it told me it was the wrong password !?? Never touched it since it was set up -no,idea why it would be wrong ????
    I then rang up for help -the guy took over my computer and advised me to change my password -done that -no joy . Topld me to wait and he would ring back in 20 mins-rang back in 40 mins and still not working -tried everything -still not working.
    Then he said the servers were down and no idea when it would be working !!!
    Still cannot send or receive emails and its now 11pm !!!
    I had emails i was waiting for and not received .
    What do we actually pay for and what do we actually get ???????
    More hassle every day thats all.
    Had more problems with BT in the last few months since joining than Tiscali -and that really is scraping the bottom !
    Just checked the fault reports -guess what -NOTHING FOR THIS AREA -ALL FAULTS RESOLVED !
    NOT MINE THOUGH !!!!
     I HAVE HAD ENOUGH -I HAVE HAD TO CHANGE MY PASSWORD AS COULDNT RECEIVE EMAILS OR SEND THEM - CHANGED IT AND STILL CANNOT SEND OR RECEIVE THEM -ABSOLUTELY WELL AND TRULY P----ED OFF !
    Hi.
    This sounds like one of the fleeting account problems that can happen from time to time, changing the password doesn't do anything and will not help.
    Unfortunately it can last for a few days, so best to keep trying every few hours.
    There are probaby a few reasons for this, including local anti-virus or other security programs interferring. Sometimes a router power cycle can help, by getting a new IP address in case the one you've curently got has gone stale.
    Are you able to login via webmail ? (or was this actually via webmail rather than something like Outlook or Thunderbird ?).
    If the servers were down, then it would affect millions of people, and there would be masses of reports.
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

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