Mail program on iMac

Hi, how can I find out why one of my email accounts on my iMac mail program has one of those triangles with the exclamation mark in the middle of it? I looked the the preferences, restarted computer... it says there is a problem with the network or server.... The other accounts are receiving messages fine. I appreciate any suggestions. I unplugged the router and modem for starters too. Thank you for any help.
Julie

If some email accounts are working but one is not, forget about turning the computer on & off or restarting the router. You've not configured that email account properly. Check your spelling - I know, but working in tech it is amazing how many times people assume they entered their account information properly but didn't. Try re-entering your password and make sure caps lock is off - another common mistake. If those two aren't the solution find out exactly how it should be configured. Some mail servers want the full email address [email protected] while others just want the name bob. Also see if that email server uses alternate ports and what kind of authorization is required. Finally, I've found that sometimes everything looks good but the darn server still won't connect - delete that account from the email program and start over.

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