Mail randomly deleting stuff

Lately I've had a lot of trouble with mail. It randomly backspaces when I type the letter L or an apostrophe (this does not happen when I am in any other application). I've been to the genius bar 3 times. They've checked for sticky keys and even installed a new keypad. It's not the computer, it's something about mail.
Also, if I cut something from Word and try to paste it into mail, big chunks are deleted.
I am guessing I need to uninstall and reinstall or something, but I'm worried about all the stuff I have saved in folders. Will it all stick around? How do I go about doing this and are there other ideas about what might be wrong?

I have the same problem, did you get a resaloution?

Similar Messages

Mountain Lion Mail randomly deletes messages: locally and from server

Hello,
Mountain Lion Mail deletes mails randomly, locally and from the IMAP server.
I have confirmed this for a fact:
- I have been forwarded lost mails to another (webmail) account: the timestamps indicate that some mails were lost somewhere before I ever saw them on Mail
- my mail service provider confirmed that their logs show mails that I never saw on Mail
- the lost mails don't appear via webmail, either, i.e. they're not on the server
Others are experiencing the same in Lion:
http://www.seifi.org/email/lion-mail-app-deletes-imap-emails-without-notice-gmai l-important-fix.html
https://discussions.apple.com/thread/3206902
I became aware of this as my customer referred on the phone to messages from them that I had never seen. And, Mail deletes messages randomly from the IMAP server too - it's literally eating messages!
No, this is not a rule issue. No, this is not anything I could have done to cause. This should be evident as very many others are experiencing the same (see the above links).
This is the worst bug I've ever encountered in any Apple product.
Apple need to acknowledge this and address it, like, immediately.
Is there a fix for this? One that works 100% - I really can't risk not receiving business e-mail.
br Janne

I'm experiencing something similar. I see a message being received in Mountain Lion via notification. When I'm going to look for this mail, it's gone.
I dont't have any rules set up and no mail plugins installed. The mail is also vanished from the server. I'm using IMAP on my own web-site (via a service provider). I was able to verify, that a certain message from a certain sender dissapeard, which had a PDF attached. I thought it might have something to do with my ISPs virus protection, but they a) insured me, that they don't delete any mail and b) I got a new mail from someone I don't know this morning. Again: Saw the notification, afterwards the mail is gone.
For now, I will switch to ThunderBird (this was also the recommendation of my ISP).
Kind regards
Marco Heine

Mac Mail randomly deleting more than one email at a time when using the garbage can icon

I have been using Macs since the 2e, so I know about things like "rules" and such. However I just went from 10.6 to 10.8.2 and now have this wierd glitch, beyond the random dropping of my wifi connection. That is an iritation, the muti-deleting of mails in my inbox is much worse.
Basically I click on the highlighted Email to trash it, and the next one in line goes too. This is a random occurance (about once every 4 or 5 deletes) but realy needs to stop. Does anyone see this, besides me?
Took the combigned 10.6.8 to 10.8.2 update (digital of course).
27" iMac i5
2.66 GHz Intel Core i5

I have the same problem, did you get a resaloution?

My laptop is randomly deleting stuff

the other day I found a iPhone3.1_4.1 restore in my trash can.
Today I found a MacTracker app in my trash can.
I never deleted these nor do I even know HOW to delete these, especially a restore.
What on earth is going on?

Then why are you posting in the Snow Leopard forum which is for 10.6?
Allan

Drag and drop files from Outlook move mails to delete box

Hi everybody,
I'm trying to develop a feature to be able to drag one or several mails from Outlook to my Java application.
As Java doesn't recognize a drop of an Outlook mail, in my program, I assume that if it's not a known file type, it is a mail. (I know it's quite straightforward).
When one or several mails are dropped I use a function from a plugin to get detail from the Outlook mails to import them into my application. In fact it import the data from the current selected mails in Outlook. This function is working perfectly when I use it without drag and drop (from a button 'Import' in the application).
My problem is that when I use drag and drop, mails are imported correctly but sometimes (not always) they are also moved in the delete box of Outlook. I have done several tests to try to figure out what is the cause. I have used several versions of Outlook, I have dropped 1 mail and several mails a the same time, etc...
Here are my tests results: it deletes the mails randomly but it seems to delete more often when my Java application isn't in full screen.
What could be the cause?
Another question: is it possible to configure my drop area to do copies only and not move? When you drag and drop you have a small symbol next to your mouse arrow. It is a '+' inside a square for copy and an empty square for move. My drag and drop does move by default. I could maybe avoid my deletion problem by changing it to copy?!
Cheers.
Edited by: Foobrother on Apr 16, 2009 2:46 AM

I think I have fixed it. I still have to make more tests, but it doesn't delete the mails any more for the moment.
In fact, when dropped item is detected as a file I do dtde.acceptDrop(DnDConstants.ACTION_COPY);But if it's not, I just set a variable to say that it is an Outlook mail.
So I have added the line dtde.rejectDrop(); to cancel the drop. And now it seems to work.
Apparently, I didn't clean some stuff when doing an email drop and it still wanted to move the mail or something?!
Anyway, thanks for the help

Random Delete tool with Scriptographer

Hi, I am trying to refine the RandomTools created for Scriptographer so that it suits my preference, but I can't figure it out in Javascript. Not knowing a lot of Javascript don't help me either!
Here is the script, simplified to conserv only the Delete part. What I would like to do is to enter a percentage, and then this would be the percentage of selected object removed.
If anyone would point me to a direction with that, It would be really great.
* randomDelete 0.4
* Base on
* Ken Frederick
* [email protected]
* http://cargocollective.com/kenfrederick/
* http://kenfrederick.blogspot.com/
* Modified by Jolin Masson
* http://jolinmasson.com/
*          this script uses stuff borrowed from keegan's "rando-color.js"
*          as well as from some other things i had written in processing
script.coordinateSystem = 'bottom-up';
script.angleUnits = 'radians';
var sel;
var values = {
          b_delete: true,
          val_deleteAmt: 2,
// gui components
var components = {
          b_delete: {
                    onChange: function(value) {
                              components.val_deleteAmt.enabled = value;
          val_deleteAmt: {
                    type: 'number',
                    fullSize: true,
                    enabled: true
          deleteRule: {
                    type: 'ruler',
                    fullSize: true,
          submit: {
                    type: 'button',
                    value: 'Apply',
                    onClick: function() {
                              Main();
// Setup
function Setup() {
          // initialize the palette window
          var palette = new Palette('Random Delete 0.5', components, values);
// Update
function Update() {
// Main
function Main() {
          // document properties
          sel = activeDocument.getItems( { type: Item, selected: true } );
          //adjust delete range values based on selection number
          components.val_deleteAmt.range = [0, sel.length-1];
          // loop through selected items
          for ( i in sel ) {
                    var object = sel[i];
                    if( object.isValid() ) {
                              // delete
                              if ( values.b_delete ) {
                                        rand = parseInt( Math.random()*values.val_deleteAmt );
                                        if (rand == 0) object.remove();
                    } //end isValid()
} //end Main()
// methods
function random(minr, maxr) {
          return minr + Math.random() * (maxr - minr);
// execution
Setup();
Update();
Thanks

I will do that, but I don't know if the community is still very active there…
And here is the file, if someone want to give it a try!
Right now, the script will delete a random number of items, depending of the number you give in the dialog box, and the number is somehow in relation with the quantity of items selected.
I would like it to delete a given percentage of the items, no matter how much are selected.

ITunes randomly deletes folders from my iTunes system directory

I am running iTunes v7, "I have the box Let iTunes manage folders" unchecked, I have no folders in my iTunes list. I select "Add folder to library". At this point iTunes imports the majority of the albums contained in the iTunes directory on my disk, those that it doesn't it DELETES from my system. This has happened on two different systems so now I have a copy elsewhere on the disk of all the albums in a directory structure. However, how can I stop iTunes from randomly deleting these albums - I have checked to see whether iTunes has just moved them somewhere else, it does not, they are deleted.
Any suggestions would be appreciated.
Ray

I have an Intel based PC with XP Pro. I have had the same problem as the rest of you for 5 years. I have e-mailed Apple 3 times sans response. I searched the Internet for solutions. I have done what several of the suggest but still the problem persists. I had almost 13000 titles of music and old radio shows. Some I uploaded from personal CD's. Some were downloaded via an online music service. I can play a piece one day and the next that line has an exclamation point in front of it. I have lost entire works by one artist due to this problem. I am fed up with reloading the music and losing it. iTunes either has no answer or does not care. I asked about any limitations on the database manger, no answer. I asked about database limitations, no answer. I saw a post two years ago from a husband wife team that had 18,000 titles and had now lost many of them.
If there are complaints, there must be a problem. If there is a problem, there must be a solution. I spent too many years testing software professionally to think otherwise. If I do not receive a response from iTunes in the near future I will find another database to move my music too.

ITunes randomly deletes songs or whole albums

I've been having this problem for quite some time now, maybe a year..I just thought I was misplacing the songs at first. However now I know for a fact that iTunes is randomly deleting entire albums. How can I stop this? I've thought about locking the folder, but then I probably wouldn't be able to update stuff as well.
Its extremely annoying because some albums are burns of physical discs and some are ones that I bought online. The physical are OK because I can just grab the original disc, but the ones I bought online I have to repurchase them.
Will taking off iTunes folder management work? Do I need to reinstall something?

This is weird in that when you intentionally delete something by selecting it and hitting 'delete' you get the choice to 'Cancel' vs. 'Keep Files' vs. 'Move to Trash' with note in box that only files in the iTunes music folder can be moved to the trash - so it should not be possible for iTunes to completely trash anything.
The only thing I can think of to check is to be certain in Preferences > Advanced both 'Keep iTunes Music Folder Organized' and 'Copy files to iTunes folder.." are checked (from your first post it looks like they are). If they are not, it is possible that you imported a song in another folder which was not copied into your iTunes folder, that is that you created a link to it but then accidently deleted the original. Of course, if you imported the physical CD using iTunes to rip it this wouldn't make sense. I would recommend making a backup of all music that you buy, but of course that doesn't answer the 'Why' question. -Bob

Songs are randomly deleting off my iphone but are still on my itunes library on my computer...and wont sync to my phone even though they are selected to..HELP!

I only have a portion of songs from my itunes library selected to synch to my iphone 5 (35 songs from one artist). They have always been on my phone without issue, even after updating to the ios7. Just last night however, about half of those songs randomly deleted.....now only 15 of those songs are appearing on my iphone. I tried deselecting that artist when synching my phone to itunes to wipe the songs off completely, and then reselecting that artist's songs to synch to my phone, but again only the 15 songs would show up after the synch. Long story short, all 35 songs are still available in my itunes library, yet only 15 of the songs will synch with my phone. I have never had this problem, even after synching new songs from that artist to my phone when synching it with itunes. Dont know if this has something to do with ios7.....if somebody could help me out I would greatly appreciate it!

I forgot to mention that when I look at the playlist that has been tranferred to the iPhone all the ones that won't play and are greyed out have a sync symbol next to the check mark.

Cisco Unity Express 8.6.6 Voice Mail not deleting when e-mail with attachment deleted

I have a Cisco Unity Communications Manager rel 9.1.2 that supports a remote location with a Unity Express rel 8.6.6 voice mail service module in the voice gateway to insure if WAN goes down the location still has voice mail. We have Voice Mail to E-Mail working. The problem is that when the e-mail with the voice mail is deleted the message stays in the Unity Express Voice Mail Box. All of our local users on the same Call Manager Cluster using a local Unity Connection Cluster rel 9.1.2 have the voicemails deleted when the e-mail is deleted.
How can I resolve this issue?

Found another post that referenced Cisco Bug ID CSCti37610.
CUC plays message is from Unity Connection Messaging system
Symptom:Before message playback, Unity Connection plays the message is from Unity Connection Messaging System instead sender's ANI
Conditions:Problem was observed on Unity Connection cluster and appropriate services are not rebooted after changing the SMTP domain name
Workaround:
Restart the Unity Connection servers
It should have been fixed in 8.5 but we did change the SMTP domain name on 8.6 and now see the problem. Will schedule a reboot and see if the issue goes away.

Mail issues on iOS 8 (unread mail, accidental deletions)

Hello,
ever since I updated my iPad 4 to iOS 8, I have had problems with my mail app. I hoped that it was a glitch and that updates would fix it, but now I'm on 8.1.2 and things remain the same. Here's what is troubling me:
The new unread e-mails in "All inboxes" are shown in parentheses behind each folder on the Mailboxes screen. (Same is true for the top left "Mailboxes" link while I'm reading an e-mail on landscape orientation.) Now, while the e-mails themselves lose the little blue dot as soon as I open an e-mail, the parentheses-marker remains the same, signalling to me that there are unread e-mails. Or rather: As I flip through my unread e-mails, all but one are registered as read. In the end, the top left corner always still says "Mailboxes (1)" even when I've read all e-mails. The only way to get rid of that "(1)" is by selecting another read e-mail. Then it disappears.
When swimping e-mails to lefts to reveal the options menu, half the time I don't even get far enough t reveal the red "delete" button before the e-mail is deleted automatically. I hardly dare swiping important e-mails to the left anymore because they might be deleted accidentally. (This is particularly annoying if I want to flag an e-mail.)
Rarely, but often enough to bother me, the mail app crashes while typing or reading an e-mail.
These are enough problems to make me ask for help. Would resetting the network settings help? Does anyone else have these problems? It's all involving the Mail app. Should I switch to a third party mail app instead?
Any help is much appreciated. Thanks,
Nils

I have the exact same issue! Works smooth as butter on iOS 8.1 but not Yosemite... I'm running the pre-seed beta Yosemite update which supposedly fixes some Exchange issues but it hasn't fixed this one!
Exchange remains unusable for me in Apple Mail in Yosemite...

ITunes randomly deleting content - the "!" shows beside them, but they are not where iTunes says they are

Hi - I find that iTunes has been randomly deleting some content (movies or songs) from my library. I'll go to play something and it will have an exclamation point beside it. Sometimes if I "Get Info" and locate the file, it will be there, and then play fine. But sometimes it is completely gone from the library (still listed with an exclamation point, but not in the file folder it was stored in). In that case, the location in the "get info" window shows as:
file://localhost/Users/Username/.Trash/iTunes Media/Movies/Movie Title/Movie Title.m4v
Even if I view hidden files, I cannot find that folder location to move the content. The content is also not in the Trash, nor on the extrernal hard drive any more.
NO idea why this is happening, and can't figure out a pattern. Is anyone else having this issue, and/or found a solution?
As background, I'm on a MacBook Pro (2011), running OSX Lion. I sync an iPhone and an iPad2 to the iTunes library. iTunes is set to manage files automatically. The library is stored on an external hard drive accessed through a Time Machine.
Thanks to anyone that can help!

file://localhost/Users/Username/.Trash/iTunes Media/Movies/Movie Title/Movie Title.m4v
But that file location is your System Trash - you seem to have a problem with the permissions on your Trashes, either in your system Trash or the hidden Trash bin on your external drive.
See if any hints in this document help to locate the trash on your external drive:
Solving Trash Problems: http://thexlab.com/faqs/trash.html
The library is stored on an external hard drive accessed through a Time Machine.
Do you mean your Library is stored on a network volume (Time Capsule)? Then network problems may be the reason for your dead tracks.
Regards
Léonie

In Mail when deleting a file i get this response 68615.emlx" couldn't be copied to "Messages

in Mail when deleting a file i get this response 68615.emlx” couldn’t be copied to “Messages
Donnie
<Edited By Host>

HT2500 Error when deleting email: Apple Support Communities

On 10.4.11 Mac Mail I get this: Mail cannot update your mailboxes because your home directory is full. You must free up space in your home folder before using Mail. Delete unnedded documents or move documents to another volume. I can't open mail.

On 10.4.11 iMac Mac Mail I get this message: "Mail cannot update your mailboxes because your home directory is full. You must free up space in your home folder before using Mail. Delete unneeded documents or move documents to another volume." I can't open mail to do this. I have reinstalled software but no effect. How do I get into Mail to delete?

Found this on the "more like this" Worked like a charm!
With the Mail.app quit and using the Finder, go to Home > Library > Mail. Copy the Mail folder and place the copy on the Desktop for backup purposes.
Go to Home > Library > Mail > Envelope Index. Move the Envelope Index file to the Desktop.
Launch Mail and you will be prompted to import mailboxes. Select OK and allow the import process to complete.
After confirming all mailboxes were successfully imported and available, you can delete the copy of the Mail folder and old Envelope Index file from the Desktop and this should resolve the problem.

I cannot open any of my Hotmail e-mail messages, delete them, look at other ones, nothing. All I can do is sign in and that is it.

I cannot open any of my Hotmail e-mail messages, delete them, look at other old ones, nothing. All I can do is sign in and that is it. I have tried deleting cookies, clearing the cache space, rebooting the computer, rebooting my internet connection, refreshing the page several times. Here is the thing. I can get on the page and read my mail, etc. like normal if i use Internet Explorer, but I prefer Firefox. The problem is Firefox and I rely on my e-mail for job purposes. I hope someone can help me!!!

Nevermind. I finally found a third party answer and will post it for anyone else with my problem.
>Go to the iTunes store.
>Halfway down the page, right hand side, says account
>Under account it says purchaced, select that
>Wa-la

Mail randomly deleting stuff

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