Mail rejected for "...not identifying itself correctly"

Sender from our domain receives this error:
<Exchange.ourdomain.local>: Helo command rejected: ACCESS DENIED. Your email was rejected because the sending mail server does not identify itself correctly (.local)
Our internal DNS seems to be fine as mail.ourdomain.com should reply to Helo.
Could this possibly be an issue with an external DNS entry and maybe a SPF record?
Thanks.

Thanks. This is what I have.
In Exchange Management Console
Organization Configuration
Hub Transport
Send Connector, Internet Mail SMTP Connector
Returned recipient give the following information.
Diagnostic information for administrators:
Generating server: EXCHANGE.ourdomain.local (should this say mail.ourdomain.com??)
[email protected]
mail1.theirdomain.com #550 #5.1.0 Address rejected. ## (this means the recipient was rejected, not the exchange.ourdomain.local, right?)
Original message headers:
Received: from EXCHANGE.ourdomain.local ([10.0.1.99]) by
Exchange ([10.0.1.99]) with mapi; Mon, 20 Oct 2014 09:33:47 -0400
Is the "Generating server:" part of the message simply referring to the server getting the bounce-back. This is NOT what the receiving email gets in response to a EHLO, right?

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