Mail: Saving Attachments

I upgraded the OS on my iMac from Snow Leopard to Mavericks 10.9.3 (13D65) on Sunday, and now I'm having a problem with mail.app. I'm running Mail Version 7.3 (1878.2), and I'm unable to save any attachments or images in emails.
From browsing in this forum, I note that there's been some changes to Mail between the Snow Leopard and Mavericks versions of the OS, and now there are options for "Save Attachments" and "Quick Look Attachments" in the File menu. However, for some reason within my copy of Mail, these are greyed out:
I also note that there are "hidden icons" that appear when you mouse over the header/detail information within each email message, and that these contain an attachments symbol (usually a paperclip). However, again in my copy of Mail, the attachments symbol doesn't exist:
Additionally, when I click on an image or attachment within an email message, the only option I get is "copy image" or "copy attachment" -- when I select this, nothing happens. (I used to get a very helpful menu with all sorts of options... This appears to have gone.)
I've checked for this issue on multiple emails and in multiple email boxes, and it seems to be a problem throughout mail.app -- and I've googled, too, but not found anything to suggest what is happening here, or how to fix it.
Does anyone have any advice or ideas as to what's wrong, and/or how I could save images/attachments from my email? This is severely compromising my workflow.
Thanks!

post.user_wrote.label:
Try control - clicking the attachment. You should get an option to display as icon. Select it and see if you can save it.
If you want all attachments to display as icon, try running the Terminal command below.
defaults write com.apple.mail DisableInlineAttachmentViewing -bool YES
Hi Eric,
Thanks for taking the time to reply. Sadly, neither of your suggestions worked. I'm beginning to wonder whether saving attachments can be somehow disabled at sender level. Have you heard of such a thing? But then, it wouldn't account for this happening across mail.app...
Cheers,
H.

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Mail: Saving Attachments

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