Mail slow to reach recipients

Two of my users have reported that e-mails they send sometimes take over 12 hours to reach the intended recipients. These messages are not showing up stuck in the queue in Server Admin. The recipients' e-mail accounts are in the same domain as the senders. Does this ring any bells? If anyone has experienced this before and can suggest what specific things I should look at to troubleshoot, I'd greatly appreciate it.
Thanks very much, all--

are the senders who complain of this, using a different SMTP server or are they submitting mail to directly to the server which handles the domain?
Asking this because perhaps they are submitting to their ISPs smtp, then it sits at the ISP for 12 hours before ending up on the destination server??? Just as previous poster mentioned, the full headers should show where the delay is. If you're not sure how to decode the headers, post them (preferably unedited).
Jeff

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To narrow down the cause, I’d like to ask the following questions:
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Mail slow to reach recipients

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