Mail stopped working. Now get blank screen with icons (delete, file, forward, etc) at top. Then goes blank. iPad 2 purchase 12/11

Try to reset your ipad and/or force quit the mail app
Reset
Hold down the sleep and home keys for about 20 seconds. When you see the silver apple, let go and let it reboot. No data will be lost.
Force close an app
Double tap the home button. When you see the app previews on the screen scroll sideways if needed to get the preview in question on the screen. Flick that preview up and off the screen to close the app. Single tap the home button or home screen preview to exit the mode.

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Hi, After I try to load either an existing or new project in Adobe Premier Elements 9 I just get a blank grey screen with none of the timeline, etc. boxes on view. This has suddenly happened, one day OK next not! At the top of the screen I get the normal

Hi, After I try to load either an existing or new project in Adobe Premier Elements 9 I just get a blank grey screen with none of the timeline, etc. boxes on view. This has suddenly happened, one day OK next not! At the top of the screen I get the normal Pre icon, File, Edit, Clip, etc.
I am planning on purchasing Premier Elements 13, would it be better if I bought a new program rather than download an upgrade, just in case the upgrade doesn't load properly due to the error with my existing program?
If I the deleted Premier Elements 9 on my PC would I lose all my existing videos that were produced using Premier Elements 9 or would they be saved so that they can still be worked on in Premier Elements 13?
Does Premier Elements 13 work with Windows 7?
Thanks
Terry

Premiere Elements 13 absolutely works with Windows 7!
In fact, I'd highly recommend you download the free trial and give it a test run.
Meantime, go to Windows Update and make sure you have all of the latest Windows updates, including those that don't install automatically. Then go to the nVidia or ATI site and ensure you have the latest driver for your graphics card, and go to Apple.com and ensure you have the latest version of Quicktime, per the program's requirements.

I have an iMac from 2008. When I start I get gray screen with apple and turning gear. Next blue screen. Then light blue screen with turning gear. Back to blue screen. Now just back and forth blue to light blur

I have an iMac from 2008. When I start I get gray screen with apple and turning gear. Next blue screen. Then light blue screen with turning gear. Back to blue screen. Now just back and forth blue to light blur

Reinstall OS X:
Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.
Reinstalling Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.

I have a factory unlock iphone 5 with the lasted version. Since yesterday my sim card stopped working and now says `No Sim`, was working fine and stopped working now, other sim works but just not mine. ¿What can be happening?

I have a factory unlock iphone 5 with the lasted version. Since yesterday my sim card stopped working and now says `No Sim`, was working fine and stopped working now, other sim works but just not mine. ¿What can be happening?

I thought that, but I put the sim card in another device that is not Apple and works. Definitely the sim card work, but no longer in my iPhone 5 or maybe in any other Apple device, i dont know why!! But i gonna get a replacement to see what happen

My apple tv just automatically updated now I get a screen with the back of the unit, what do I next

My apple TV automatically updated and now that the update is done, I get a screen with the back of the Apple TV showing a plug coming out of the HDMI spot pointing toward a music sign. How do I get the menu screen back?

The update didn't apply correctly. You need to grab a micro usb cable and connect to iTunes for restore
http://support.apple.com/kb/HT4367?viewlocale=en_US&locale=en_US

I am trying to use a Logitech USB headset to record with screencast o matic. In the sound file of system preferences the headset is recording audio. However it stops working when I use screen cast o matic. Any advice?

I am trying to use a Logitech USB headset to record with screencast o matic. In the sound file of system preferences the headset is recording audio. However it stops working when I use screen cast o matic. Any advice?

See these threads for some possible solutions:
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My iPhone fell in the pool, I tried the whole rice thing. & It seems to only turn on show the black screen with the apple & some white lettering on top of the apple. What else can I do to get my iPhone to work again?

my iPhone fell in the pool, I tried the whole rice thing. & It seems to only turn on show the black screen with the apple & some white lettering on top of the apple. What else can I do to get my iPhone to work again?

Time to take it to Apple and pay for an out of warranty replacement.
Allan

When I connect the USB dongle from the camera connection kit I get an accessory not supported by iPad message. The card reader triggered the same msg but works now. Same msg with vga. Have tried rebooting

When I connect the USB dongle from the camera connection kit I get an accessory not supported by iPad message. The card reader triggered the same msg but works now. Same msg with vga. Others have posted this problem but the only suggestion anyone has offered is to reboot, which doesn't help. I've tried.

Thanks Fred. The nearest Apple store is about two hours away, so we did the next best thing & took it to Best Buy. It stumped the "Apple Guy" there. Apparently when an Apple product is turned on it works. Period. I'm impressed that the products are normally so dependable--it just stinks that I got the one in a million that's not. Anyway, now we wait for a service call Tuesday morning. Thanks again!

HT4550 The pdf engine in Safari has stopped working. I can no longer view pdf files in Safari. I get a black screen pdf files in Safari. Any ideas why?

The pdf engine in Safari has stopped working. I can no longer view pdf files in Safari. I simply get a black window when pdf files are downloaded

Hi..
Go to /Library/Internet Plug-Ins
Move the AdobePDF browser plugin to the Trash.
Try Safari.
If you have problems locating the plugin...
Open the Finder. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here:
/Library/Internet Plug-Ins
Click Go

On start up I get grey screen with wheel turning but it goes no further

On start up I get grey screen with wheel turning but it goes no further

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
     a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, boot from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 10. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Mail stopped working for iCloud

I have an iMac 3.2Ghz Intel Core i3 - 12GB RAM - OS 10.6.8
Tonight my iCloud mail account stopped receiving and sending email... just stopped... worked three years ago... worked yesterday... worked this afternoon... now it doesn't work. I get this error message "The MobileMe IMAP server 'imap.mail.me.com' rejected the password for user '[email protected]'"
I don't want to upgrade to the newer OS because they won't work with older programs like Appleworks. I have 23 years worth of Apple works files that I use as a school teacher and I am not interested in learning a new application.
Mail always worked before. I made absolutely no changes in any settings. I can send and receive web eMail on iCloud.com, so I know the account is still active. All the other email accounts are active and online. Only the iCloud account stopped working.
Did something change with Apple? Did they stop supporting Mail for Snow Leopard?
Thanks for any advice.

Some very simple workarounds and other comments. I apologize for such a back to basics post.
The last post is 6 days old and I still have a problem.
I noticed the same problems with my iCloud mailbox using Mail 4.6 and OSX 10.6.8, it simply stopped working about a week ago and I can get it partially/sometimes working for a while by fiddling server settings. Changing your settings is a waste of time - this is Apple's problem to address. Making these changes just makes you feel like you're doing something helpful while they fix whatever is really broken.
If you are completely locked out of using your mail then the following 2 suggestions will get past that.
1. Use a browser to get to icloud.com, login, and select Mail. You should now have complete access to email.
2. If you use an ios device then you'll probably already have your email on it. If not, then set up your iCloud account in your iPhone/iPad/iPod mail program. Again this will give you "complete" access to your email.
I put complete in quotes since you obviously cannot easily transfer to/from Mac applications from your phone.

My work e-mail stopped working after upgrading to 5 ios.

My work e-mail stopped working after upgrading to 5 ios, I get the message that the mail server is not responding. Verify that you have entered the correct account info in mail settings. the information is correct and worked until I updated.

That means you have to restore the device with iTunes now. So connect the iPad to your computer's iTunes and restore the iPad.
iTunes: Restoring iOS software

Can't get Mail to work - I get the spinning wheel and Mail freezes. I have to Force Quit it. How do I fix this?

Can't get Mail to work - I get the spinning wheel and Mail freezes. I have to Force Quit Mail . How do I fix this problem?

Please follow these directions to delete the Mail "sandbox" folder.
Back up all data.
Triple-click the line below on this page to select it:
~/Library/Containers/com.apple.mail
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder — not just its contents — to the Desktop. Leave the Finder window open for now.
Log out and log back in. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Post your results.
Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.
*If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

Since july 2 I have Acrobat Pro (the paid version). But every time I start the program I get the screen with: this is a trial version. You have X days left, etc. I find that quite annoying.

Since july 2 I have Acrobat Pro (the paid version). But every time I start the program I get the screen with: this is a trial version. You have X days left, etc. I find that quite annoying.

This is not just annoying, it is wrong, because at the end of the trial it will stop completely. You must resolve it before then.
So, did you do anything to license the trial version? It needs to be told that you have purchased, or it will stop working at the end of the trial.

Bluetooth stops working now and then

My bluetooth stops working now and then. Let's say I haven't used bluetooth for a few hours and I want to sync my mobile phone. I try, but it's unable to connect. If I then try to turn off Bluetooth, I'm unable to turn it back on. In Bluetooth preferences, the status will be 'Off' and the 'Turn Bluetooth On' button is greyed out. The only way to get Bluetooth working again, is to restart OS X.
Help!

1. Boot from your system CD, run Disk First Aid and repair your permissions.
2. Then try running it with Airport turned off.
3. Reinstall the original RAM and run it that way for awhile.
-Bmer
Mac Owners Support Group
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Mail stopped working. Now get blank screen with icons (delete, file, forward, etc) at top. Then goes blank. iPad 2 purchase 12/11

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