Mail to inbox on new workitem

Hi,
Whenever a workitem is created in SAP office inbox a mail should be sent to users inbox(outlook/lotusnotes) informing about the new workitem for approval. But in my case the mail is not coming to the inbox. I checked all the configurations and everthing looks fine.
Also the user is able to recieve mails to his inbox(lotusnotes) for other workflows.
What can be the reason for not getting mails to inbox.
Regards
MS

How you are sending mails for new Workitem. Are you running RSWUWFML2 to generate mails for workitem . If yes please check whether the Task has been maiintained as a variant when running the program.
Also if the workitem is manually forwarded you will not get the mail.
Thanks
Arghadip

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