Mail tries to index, then freezes - help!
Hi there everyone
I've had a bit of trawl around here looking for a solution to my problem and it looks like my inbox is overstuffed (about 700MB) but I can't get mail to stay operational long enough to delete anything before it hangs. It starts to index and when it reaches around the 1500th message it freezes (always a different message that it crashes on). I've no idea how to proceed and it's a work machine so there are loads of business related mails on there that I need access to.
Any help is greatly appreciated!
Thanks
Alan
G5 Mac OS X (10.3.9)
Hi Alan.
Verify/repair your disk first (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all filesystem issues, if any, and assuming this is a POP account, proceed as follows:
1. Quit Mail if it's running.
2. In the Finder, go to ~/Library/Mail/POP-username@mailserver/.
3. Locate INBOX.mbox and move it to the Desktop.
4. Create a new folder on the Desktop and name it however you wish, e.g. Inbox (without the .mbox suffix).
5. Ctrl-Click on INBOX.mbox and choose Show Package Contents from the contextual popup menu that appears.
6. Copy the files mbox and Incoming_Mail from INBOX.mbox to the newly created Inbox folder. mbox is the most important. Incoming_Mail may or may not be present. Copy these files rather than just moving them, so that you keep the original mailbox intact, just in case.
7. Open Mail. A new empty INBOX.mbox will automatically be created within the account folder, and this will let you continue using Mail normally.
8. Do File > Import Mailboxes. I'm not sure what the import options available in Mail 1.3 are, but you should choose Other / Standard mbox, or something like that. Follow the instructions to import the Inbox folder created on the Desktop that contains a copy of the mbox and Incoming_Mail files.
Note: For those not familiarized with the ~/ notation, it refers to the user's home folder, i.e. ~/Library is the Library folder within the user's home folder.
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