Mail will not connect at work

I can connect using Mail (Mavericks, fully patched) everywhere that I have WiFi ... except at work! When I take my MBP (or my iPad) to work (every day) then Mail reports that it is able to connect to the internet but 'Could not connect to this iCloud IMAP server'.
I do not think it is an account setup issue (within Maveriicks) since it works at home, and everywhere else ... so I think it is something to do with the work network. My problem is that the support techs are overloaded with other issues ... and 'probably cannot change any filtering/blocking at any rate'.
Are their any alternative settings that I could try in Maveriock (and iOS7) that might allow connection at work? .... and preferably would still work at home!
Thanks.

In my experience this is not uncommon.  The type of connection required for your email (IMAP) is commonly blocked at the work firewall. I don't think there is any setting you can use which will allow it to tunnel through the firewall using an allowed protocol such as HTTP or HTTPS.
Sorry I couldn't be more help. It may still be worth asking your techs if they would be willing to allow IMAP out to a couple of places like iCloud and Gmail, but they are likely to be concerned about the entry of viruses and other malware through those email connections.
Of course a simple workaround is to connect to your mail server using a web browser while you are at work, but that may not be what you are after.
Ivan

Similar Messages

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    Hi all,
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    the 'p01......' is correct, so is the port 993. I would recomend opening mail and selecting Mail>Preferences>Accounts and then highlighting your icloud account and delete it by clicking the "minus" button, then add it back again.

  • Apple mail will not connect to gmail (POP)

    Hello,
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    Hello, Marcredd. 
    Thank you for using Apple Support Communities. 
    Here are a couple articles that I would start with as they have some helpful troubleshooting steps. 
    OS X Mail: Troubleshooting sending and receiving email messages
    http://support.apple.com/kb/TS3276
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    http://support.apple.com/kb/ts3058
    This issue that you are experiencing sounds like two-step verification is enabled on your Gmail account.  I would recommend selecting the Gmail Help Center link and search for two-step verification in the link below. 
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    http://support.apple.com/kb/TS2976
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    Jason H. 

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  • HT6058 ipad 4 downloaded 7.0.4 and "wifi will not connect at work" and "will not keep password at home?"

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    Some things to try first:
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    ~~~~~~~~~~~~~~~~~~~~~~~~~
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    ~~~~~~~~~~~~~~~~~~~~~~~~~
    Fix WiFi Issue for iOS 7
    http://ipadnerds.com/fix-wifi-issue-ios-7/
    Fix WiFi Issue for iOS 7
    http://ipadnerds.com/fix-wifi-issue-ios-7/
    iOS 6 Wifi Problems/Fixes
    Wi-Fi Fix for iOS 6
    https://discussions.apple.com/thread/4823738?tstart=240
    How To: Workaround iPad Wi-Fi Issues
    http://www.theipadfan.com/workaround-ipad-wifi-issues/
    Another Fix For iOS 6 WiFi Problems
    http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
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    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
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    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
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    ~~~~~~~~~~~~~~~~~~~~~~~
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    How to Fix a Poor Wi-Fi Signal on Your iPad
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    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
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    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Connect iPad to Wi-Fi (with troubleshooting info)
    http://thehowto.wikidot.com/wifi-connect-ipad
    10 Ways to Boost Your Wireless Signal
    http://www.pcmag.com/article2/0,2817,2372811,00.asp
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
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    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
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    http://support.apple.com/kb/TS1559
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • 10.6.2 - Mail will not connect to POP servers

    For the last few days Mail has refused to connect to my POP mail servers (provided by oneandone.co.uk). It displays the spinning circles next to the inboxes and eventually a warning triangle. I can connect to the servers via webmail and other devices, though of course this is not a viable alternative.
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  • TS3103 mail just stopped connecting yesterday morning.  It was up and connected and then just stopped.  I have deleted yahoo and iCloud accounts and added them again.  i can sign in directly to yahoo and iCloud but Mail will not connect.  any advice?

    MacMail stopped connecting yesterday morning.  It was up and running and then failed and I have not been able to connect to yahoomail or icloud since. i have internet connectivity and can sign on to both yahoomail and icloud thru Safari.  I have deleted the mail accounts and readded.  still cannot connect.  Any advice? 

    I feel for you bro i had this same BS problem only a few days ago. I must have spent about 5 hours in total trying to fix it and this included perusing these forums for an answer of which none of the 'solutions' worked, i tried using it on other PC's of which none of them it worked. Tried sw reinstallations, SP/2 reinstallations/removals, hardware changes to USB blah blah nothing worked and its's not like i don't know jack about computers because I do.
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  • Windows Mail will not connect with Comcast server

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    sanshie wrote:
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  • My yahoo e mail will not connect

    Why email from yahoo won't connect

    Yahoo has been having problems with email on iPads.
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    http://support.apple.com/kb/TS3899
    Can’t Send Emails on iPad – Troubleshooting Steps
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  • Mail Suddenly Will Not Connect

    Mail has worked perfectly since buying this computer a year ago. I sync with three mail accounts: an exchange server at work, yahoo mail (POP), and my mobile.me account. Suddenly, mail will not connect with any of them, even though I am connected to the internet.
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  • IPad will not connect to wireless

    iPad will not connect to wireless network, keeps trying but will not connect.  Working on our other iPad that has no issue connecting to the same network

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    New iPad Takes Much Longer to Charge Than iPad 2
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    Apple Batteries - iPad http://www.apple.com/batteries/ipad.html
    What to Do If Your iPad Won't Charge
    http://ipad.about.com/od/iPad_Troubleshooting/a/What-To-Do-If-Your-Ipad-Will-Not -Charge.htm
    Extend iPad Battery Life (Look at pjl123 comment)
    https://discussions.apple.com/thread/3921324?tstart=30
    New iPad Slow to Recharge, Barely Charges During Use
    http://www.pcworld.com/article/252326/new_ipad_slow_to_recharge_barely_charges_d uring_use.html
    Best Practices for iPad Battery Charging
    http://www.ilounge.com/index.php/articles/comments/best-practices-for-ipad-batte ry-charging/
    Tips About Charging for New iPad 3
    http://goodscool-electronics.blogspot.com/2012/04/tips-about-charging-for-new-ip ad-3.html
    How to Save and Prolong the battery life of your new ipad
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    Prolong battery lifespan for iPad / iPad 2 / iPad 3: charging tips
    http://thehowto.wikidot.com/prolong-battery-lifespan-for-ipad
    iPhone, iPod, Using the iPad Charger
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    Install and use Battery Doctor HD
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    To Extend a Device’s Battery Life, Get to Know It Better
    http://tinyurl.com/b67c7xz
    iPad Battery Replacement
    http://www.apple.com/batteries/replacements.html
    In rare instances when using the Camera Connection Kit, you may notice that iPad does not charge after using the Camera Connection Kit. Disconnecting and reconnecting the iPad from the charger will resolve this issue.
     Cheers, Tom

  • Can anyone help - my mail on my ipad will not connect to the server. My internet access is fine. How can I get my email to connect to the server?

    My ipad will not connect tot he server when trying to access my mail. This has been happening since last Sunday. Some have said it is due to the latest software update. I am able to connect to the internet.
    I am not having this issue on iPhone.
    I checked all the settings, the wireless router in my house and at work.
    I have completed a hard reset of the device.
    I had our IT guy at work look at it.
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    iOS: Unable to send or receive email
    http://support.apple.com/kb/TS3899
    Can’t Send Emails on iPad – Troubleshooting Steps
    http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
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    http://www.apple.com/support/ipad/assistant/mail/
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    http://support.apple.com/kb/ht3228
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    http://support.apple.com/kb/HT4810
    iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
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    Server does not allow relaying email error, fix
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    Why Does My iPad Say “Cannot Connect to Server”?
    http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
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    Error: “Server Unavailable” when accessing Yahoo on iOS devices
    https://help.yahoo.com/kb/mobile-mail/error-server-unavailable-accessing-yahoo-i os-devices-sln8834.html?impressions=true
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    How to Delete Email on the iPad
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