Mail won't download email

My model 10,1 27" iMac running 10.9.4 will no longer download or send email. It will load on my iPhone without problems. This started 3 days ago. I installed 10.9.4 (from 10.9.3) a few days ago, but I'm not sure if the problem started then. I'm using a wireless system from Century Link for TV and internet; the TV is fine and the wireless printer is OK, too. How do I try to start problem-solving?

Linc,
Sorry for the very late reply. I used your link, plus a couple other related Apple links, for several hours with no luck. This included two restarts and a couple shutdowns of Mail, all with no results. Finally I quit Mail again, then worked on Safari for a while. When I opened Mail again it worked fine. It's a stubborn app! Since then, Mail has suddenly quit three times, but at least I receive email at the moment.

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Upgraded Panther to Tiger: now Mail won't download email from Sympatico

Hi there,
If someone wouldn't mind advising... I just ugraded my wife's powerbook from Panther to Tiger (10.4.9)... and even though her email settings are still the same (incoming server, outgoing server, etc.), Mail won't collect her email from the Sympatico site.
Do I have to get rid of her Mail prefs and re-boot? Or something? (if it's the former, which prefs exactly, and where are they?).
thanks,
Malcolm

You can always delete your account from Mail and re-create it... There are 2 kinds of account settings for a Sympatico account:
The "old ones" that have the same settings since Sympatico started 10 years ago:
Username: b1**##
Password: access password
Incoming mail (POP3): pop6.sympatico.ca
Outgoing mail (SMTP): smtp1.sympatico.ca
Port server 25 for Outgoing (SMTP)
Port server 110 for Incoming (POP3)
The other Sympatico e-mail is the enhance one with MSN. The settings are differents and the authentification is different. Any new Sympatico accounts since June 2004 are on that new plaform:
Username: [email protected]
Password: e-mail password
Incoming mail (POP3): pophm.sympatico.ca
Outgoing mail (SMTP): smtphm.sympatico.ca
Verify that your server is set to requires anthentiation with agin your Sympatico e-mail and Sympatico password;
Both servers, Outgoing and Incoming, require a secure connection (SSL)
If you are not sure witch is what try to login online at: http://www.sympaticomail.sympatico.ca it will tell you if can upgrade to new enhance e-mail or if you sign in like a Hotmail account if you are already enhance.
I hope this help....
Cheers

I have just downloaded ML. I can get my email via iCloud, but I can't get it on MAIL 6.0. I have done the JAVA thing--seems to be OK. MAIL 6.0 on my desktop won't sync with Mobile Me and won't download emails. Any suggestions?

I have just downloaded ML. I can get my email via iCloud, but I can't get it on MAIL 6.0. I have done the JAVA thing--seems to be OK. MAIL 6.0 on my desktop won't sync with Mobile Me and won't download emails. Any suggestions?

Just did something--am not sure what, probably in the "iCloud"--but seems to be working at last!

Mail won't download my outlook emails

After latest OS update mountain lion 2.8.3 and just about the same time as hotmail turn into outlook( last email was from 3/22), my mail won't download any live and hotmail emails, it can still send emails and I've check the connections using connection doctor, and it said no problem with all the connections.
can someone help me with this?? this is frustrating!
I really hate outlook new interface on browser! and it's so slow.

After latest OS update mountain lion 2.8.3 and just about the same time as hotmail turn into outlook( last email was from 3/22), my mail won't download any live and hotmail emails, it can still send emails and I've check the connections using connection doctor, and it said no problem with all the connections.
can someone help me with this?? this is frustrating!
I really hate outlook new interface on browser! and it's so slow.

My Gmail account won't work well with my Apple Mail, THe mail won't download into my gmail account and I frequently as requested to put my IMAP password in and it is then rejected.

My Gmail and Cox accounts and won't work well with my Apple Mail, The mail won't download into my gmail account and I frequently am requested to put my IMAP password in, and it is then rejected.I go to mail preferences and put the password in the appropiate place and I am told the password is new and do I want to use it. I reply yes but its not saved. Any suggestions

On the left, you should have a list of keychains and categories. If not, Select Show Keychains from the View menu.
Select the login keychain and All Items in the Category.
In the search field, type something that will help find your account keychains, like "gmail."
Select the keychain for your email account password and delete it.

I keep getting a message "The MobileMe IMAP server ... rejected the password for ...." I can use that password when I go to iCloud, but my e-mails won't download to my computer. What's the mix-up?

I keep getting a message "The MobileMe IMAP server ... rejected the password for ...." I can use that password when I go to iCloud (and to this discussion), but my e-mails won't download to my computer. What's the mix-up?

If the setting is greyed out perhaps you have restrictions enabled that would prevent someone from changing accounts. Settings>General>Restrictions>Allow Changes>Accounts.

Mail won't Check emails

All of the sudden, and for no apparent reason, MAIL won't check emails. It says that it does, it turns the wheel, but nothing comes through and it reads UPDATED YESTERDAY.   it has been like this for six hours, both on 3G and wifi. Any Ideas! it is a 5s iPhone running on 8.0.2.   Thank you!

Hey Tif,
Thanks for the question. I understand you are experiencing issues with mail on your iPhone. The following article may help to resolve your issue:
iOS: Troubleshooting Mail
http://support.apple.com/kb/TS3899
Try these basic troubleshooting steps first
1. Tap Safari and attempt to load a webpage (try any webpage). If you can load a webpage, then your device has Internet access. If you are unable to load a webpage, follow these troubleshooting steps.
          - Try to use an alternate Internet connection if available:
                    1. Try a different Wi-Fi connection
                    2. If your iOS device has an active cellular data plan, tap Settings > Wi-Fi and turn off Wi-Fi.
                    3. If the affected email account is provided by your Internet provider, see if your issue is resolved while connected to your home Wi-Fi network.*
2. Log in to your email provider's website to ensure that the account is active and the password is correct.
3. Restart your iOS device.
4. Delete the affected email account from your device.
          - Tap Settings > Mail, Contacts, Calendars.
          - Choose the affected email account, then tap Delete Account.
          - Add your account again.
* If you are only able to use your email account while connected to your home network, this may be a limitation put in place by your email service provider. For further support, please contact your email service provider directly.
Thanks,
Matt M.

Mail won't download from server

I downloaded the new software on my iPhone 4 and installed it. Now my yahoo mail won't download from the server. I rebooted, deleted the mail account and reinstalled, and restored the software too. Any ideas?

Not knowing what’s really going on here, and since re-creating Envelope Index apparently didn’t work, you may try setting up Mail again from scratch, as follows:
1. Quit Mail if it’s running.
2. In the Finder, go to ~/Library/. Move (not copy) the entire Mail folder out of there, to the Desktop.
3. In the Finder, go to ~/Library/Preferences/. Locate com.apple.mail.plist and move it to the Desktop.
4. Open Mail and set it up again from scratch. If given the option to import existing mailboxes or something like that, don’t. Just enter the account information and check that everything works fine.
You’ll have to re-configure all your settings in Mail > Preferences. For spam-related security reasons, the first thing you should do is go to Preferences > Viewing and disable Display remote images in HTML messages if it’s enabled.
5. If Mail works fine now, do File > Import Mailboxes, choose Mail for Mac OS X as the data format, and follow the instructions to import your mail from the old Mail folder that’s now on the Desktop. Import the Mailboxes folder first, then each of the POP-username@mailserver account folders.
As a result of doing the above, some messages may be duplicated now. Andreas Amann’s Mail Scripts has a Remove Duplicates script that may help to fix that.
Do with the imported mail whatever you wish. You may move the messages anywhere you wish and get rid of the imported mailboxes afterwards.
If all is well and you don’t miss anything, the files on the Desktop can be deleted, although you may want to keep them for a while, just in case.
Ask for any clarifications or if you need further assistance.
Note: For those not familiarized with the ~/ notation, it refers to the user’s home folder. You can easily locate any of the folders referred to in this post by copying the folder path here, doing Go > Go to Folder in the Finder, and pasting the folder path there.

TS3276 Mac Mail won't send emails with signatures

My Mac Mail won't send emails with signatures. I get the "whoosh" sound and they show in sent mail, but the recipient doesn't receive them until I take off the signature and resend the email. Without a signature, it is received. It never used to be a problem, but started this past month. Please advise!

Did Earthlink have you try using their authenticated SMTP server?
If not, try changing Earthlink's SMTP server settings to the following:
SMTP Server: smtpauth.earthlink.net
Server Port: 25 or 587. Assuming Earthlink is your ISP, 25 should work.
Use Secure Sockets Layer (SSL): Off or not selected.
Authentication Type: MD5 Challenge-Response. Not sure if this authentication type is available with 10.2 and if not, select Password.
User Name: Your entire Earthlink email address.
Password: The password for your Earthlink email account - the same password used to check the incoming mail server for new messages.

Mac mail won't download my gmail anymore.

I upgraded to Mountain Lion and everything was fine for a couple of weeks. Now suddenly, for no apparent reason, mac mail can not download emails from my gmail account anymore. It's downloading emails from my business account just fine - but not gmail. I didn't change anything in the settings. It just stopped. Any clue why?

My hubby's computer did same thing on March 12, 2013. I tried many things, including 75 min with an Apple Genius who couldn't figure it out, but here is what finally worked:
First of all - Do a back up with time machine to make sure you don't lose what you currently have!!!
Try this solution for corrupt/problematic emails on your POP server... In OS X Mail, click on the In Box of the problem account in Get Info (Ctrl-I).
The Account Info window will show up and list all of the emails on the server.
Highlight the "Sender Unknown" "No Subject" emails in the list.
Click the Remove from Server button at the bottom of the window.
Before trying this I also tried:
1) Turn off Mail, shut down computer, unhook from electric for 5+ minute - then reboot computer & then reboot mail. No change occurred. So I moved to ...
2) I went to online server to see that messages were actually there that hadn't downloaded because my mail (lower left screen kept showig 103 emails downloading - even though they didn't - even got the little "ding" mail incoming sound) Emails were on my Frontier web page - but wouldn't download.
I went to Mailbox in Menu and went down to activate "REBUILD" - all it did was rebuild what was there and did not download the 103 emails on the server. No change occurred. So I moved to ...
3) Went to computer of another family member and sent to frontier acct (the one having problems) and Gmail acct. Gmail received the email but the frontier acct would not download the email I sent from other family computer that also has frontier acct.    No change occurred. So I moved to ...
4) Went into "home" > Library > Preferences> and found:   com.apple.mail.plist and pulled it to desktop. Still it would not download new emails. Then set up new mail acct using frontier acct info - it downloaded all the old ones, but still did not download new ones. ~ ~ Mac genious was frightened that I did this but I saw it on another forum as a possible solution. No change occurred. So I moved to ...
5) Made sure the little "offline" (wavey line) "~" was not present, indicating the acct was offline, even though I'd already intentionally taken it offline and then put it back online from the menu. No change occurred. So I moved to ...
6) Did a "force Quit" of mail by holding down "apple" and "option" buttons while hitting "esc" button. Still did not help.    No change occurred. So I moved to ...
Finally found a forum that suggested the "get info" and delete the Sender Unknown emails from server. This worked. I only listed all the other things I tried because they did work for some people, according to other forums, so I thought I'd save you searching all over and you can try them in any order, but if you do try them, I'd do #4 LAST since the "genius" was aghast that I'd tried this. Hope one of the "fixes" works for you.

Help? New iPad2 exchange email was working. Now won't download email and existing emails disappearing - newest disappearing first. Can connect to web. And my windows computer connects fine to exchange server. What's going on?

Help? New iPad2 exchange email was working. Now won't download email and existing emails disappearing - newest disappearing first. Can connect to web. And my windows computer connects fine to exchange server. What's going on?

Actually all are affected, but i manage to solved it running Virtual test version to trace the issue and finally able to fix it. Thanks for asking.
IT Technician

Mail won't download since 26th Sept

Hi,
I have 3 email accounts all with yahoo but one of these accounts won't download new email since the 26th Sept. I can't see anything different to the other accounts. I know there is new mail as I am receiving it on my iphone and can see it through the yahoo mail browser.
I created a new account in mail with the problem yahoo account details and it replicated all of the emails except those since the 26th Sept basically giving me the same result as the original account in mail.
There are no error messages and it looks as if it is checking periodically for new mail as I would expect. I have no problems sending mail.
Anyone any ideas?
Thanks in advance...

I haven't been able to use mail since I got this new G5 with 10.5.5 loaded.
In short, Apple took a perfectly good program (Mail) and loaded it with crap, thereby destroying it.
MAIL IS CRAP NOW, pure and simple!
I wasted hours and hours trying to get this garbage software to work, but NOTHING.
I finally gave up and switched to Thunderbird, which works just fine. Unfortunately, Address Book is now useless, so I have to MANUALLY transfer ALL the contact info I've acquired over the past 12 years and MANUALLY re-enter all the data into Thunderbird, because APPLE, in their INFINITE wisdom, made it IMPOSSIBLE to export Address Book info as a csv or tab delimited file.
***??? Was Apple taken over by Micro$oft or something?
HEY STEVE---- MAC USERS ARE THE ONES THAT MADE YOUR TREASURED iPHONE POSSIBLE. STOP... I REPEAT STOP IGNORING US!

Apple Mail won't download .doc attachments

Lacking a specific "Mail" catagory I've posted this here. Less than Ideal I know but here goes.
This just started last week.
Many of us in the office and contractors we work with send .doc files by email. In the last four of five days (mid March 2014) Apple Mail no longer downloads them. See the attached image
We can see the document title with a download button above it. Clicking on the button does nothing. Right clicking and using "Save Attachment" yields a 0kb file. Right clicking and using "Open With" results in a blank Word document.
If I use mail clients other than Apple Mail (for example Thunderbird) the documents download correctly.
The problem is not related to spam filtering as we all use different services (and some use none at all).
This is the case across multiple macs using Mail. All the installs worked properly prior to about a week ago.
Is there a fix for this (other than everyone buying new machines and upgrading to newest software)?
Thanks.

Because Mail is part of OS X you will find a forum in it for the version of OS X you have installed. For example if you have Mavericks 10.9.x then search in the Mavericks forum.

Mail.app not downloading email from one person

Hi
I am using Mail.app (v2.1) on 10.4.8 with a mac.com email address setup and am having problem receiving emails from just one person - that's right only one sender.
What happens is, the person sends the email and it arrives at the webmail interface (i.e. I can view the email using Safari) but the emails are not downloading to Mail.app like all others i receive, I have to login to .Mac webmail to read the emails this persons is sending to me.
At one stage while trying to solve this I had a "Rule" which would play a certain sound when email from this person arrives and Mail.app would play this sound but still didn't download the email.
I have tried synchronising the account and rebuilding the mailbox but am still not able to get Mail.app to download these emails.
Thanks for any help.
Gary
PowerBook G4 1.25GHz FW800 Mac OS X (10.4.8)

I have had the same problem for over a year. Certian senders using my .MAC account get stuck on the .mac server. After a few days, a few of the emails may get through. Other emails to my .mac account will get through.
For me, this started over a year ago when there was an OS update. I noticed it started on this Ibook then continued to all other MACs as the updates where made. I too have rebuilt the mailbox and synced the accounts.
Where you able to fix your problem?
Ibook G4 800 Mhz Mac OS X (10.4.8) Mail 2.4.1

E-mail won't download suddenly to iphone 6 and ipad

From this Sunday afternoon one of my two e-mail addresses/ accounts, on both my iphone 6 and ipad, won't download e-mails. Things were fine from when I bought the phone at Christmas to Sunday afternoon. The download spins as though accessing the internet but Updated Yesterday appears (was last updated 13:51 25th Jan 15).
I have no idea what is causing this have deleted the account and re-entered it. The other e-mail account works fine on both iphone and ipad.
Urgent as run own business and can't access e-mails except through internet connection.
Can anybody help or does anybody else have same problem please?
also happens on iphone 6 same time

Perfect this will get me by and works for me. Many thanks. If you hear of a solution for the e-mail installed ie the envelope please let me know. Thank you for getting me going again.

Mail won't download email

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