Mail won't let me add any accounts

When I go to Mail Preferences and click on the + button, nothing happens, and all the input boxes stay gray. I have reinstalled mail and same problem. The bottom of the preference pane says "do not localize". And I have to force mail to quit. I tried the solutions listed here but nothing seems to work.
HELP!

Try calling 800-275-2273 Apple Support or make an appointment at the Genius Bar at an Apple Store.

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