Mail won't retrieve messages from ISP

Please tell me this is my ISP's problem, not my iMac's! I have 2 email accounts, one with my ISP and another with a spam-filtering service. As of yesterday, Mail no longer retrieves messages sent to my ISP email address, although it does retrieve from the other account. I know I have messages, because I can log in to webmail and read them there--but what a pain. My ISP, a small local outfit, seems overwhelmed, and I can't get through to support--so I'm guessing this is their problem.
If not, any suggestions! Many thanks!

Anything in the Deleted Messages box?
First Quit Mail, then I'd backup these two Mail folders, by right clicking on them in the Finder, then choose Archive/Compress.
Users/YourUserName/Library/Mail
Users/YourUserName/Library/Mail Downloads
(Could be a different folder here if you chose such in Mail Prefs)
Right click on that Mail folder, choose archive, you'll get everything in the folder, and the folder itself in a file called Mail.zip, move it to a safe place, same for the Mail Downloads folder... only the plist is separate.
/Users/YourUserName/Library/Preferences/com.apple.mail.plist
I'd get EasyFind...
http://www.macupdate.com/info.php/id/11076
http://www.versiontracker.com/dyn/moreinfo/macosx/8707
Search your whole drive for...
.emlx
Case Insensitive, Show Hidden, how many do we find? Sort by Date, when are the first & last?

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Mail won't retrieve messages from my primary Comcast account

Apple Mail, Version 2.1 (752/752.2), downloads emails from my yahoo.com and gmail.com accounts, but it has suddenly stopped downloading emails from my primary Comcast account to my G5 iMac. I get no error messages.
Trying to retrieve email in Apple Mail can sometimes cause the Comcast email server to classify all unread messages as read. If Mail is set to "remove copy from server right away after retrieving a message," then all of my new messages are deleted from the Comcast server before I ever see them, even though they have not been retrieved.
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My wife and daughter, on the same hard-wired ethernet LAN, have no problem accessing their primary Comcast email accounts with Mail on their Macs (MacBook and G4 iMac). Our settings for Comcast accounts seem to be identical on all three computers.
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This problem was apparently caused by one of two things: 1) trying to use Mail with an AIM.com IMAP account; or 2) corruption somewhere in my Rules and Mailboxes.
I had to rebuild my POP accounts from the ground up. First, I backed up Mail preferences and messages. After quitting Mail and deleting the preference file com.apple.mail.plist and the Mail folder from Users/Home/Library, I launched Mail and created new accounts and new rules.
Prior to this issue, I had been using Apple Mail for three years to retrieve POP mail from Comcast and other accounts. This was my first experience with IMAP.
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Mail has stopped retrieving messages from Yahoo

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Based on what I've read in the forum, Yahoo mail has been having some problems.
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Mail won't retrieve Junk from Hotmail

Hello, I recently began using Mail on my iBook to retrieve my hotmail account. Everything works great except for the junk mailbox in the hotmail account. Mail won't retrieve any of these messages. I have to log back into hotmail and place the junk into my inbox, which Mail receives fine. In checking settings on both accounts I don't find anything which obviously prevents the junk in hotmail from being sent to the junk box in Mail. Is there a workaround or a setting that I don't have correct? I searched for this problem but haven't seen it mentioned before.
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Hi Jbird1023, and a warm welcome to the forums!
Not many helpers look into Solved topics for people needing help.
It's quite acceptable, even preferable to start a new topic of your own, it will get more individualized attention, and many more helpers!
It can be hard to sometimes find where to start a New Topic, so here's the link...
http://discussions.apple.com/post!default.jspa?forumID=753

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I have set up 5 accounts in Mail. Two of these accounts are .Mac mail accounts and the other 3 are verizon accounts. When I receive an email in any account, the Mail icon bounces on my desktop and makes its alert sound. I can check the 5 inboxes and retrieve messages from the verizon accounts, but not the .Mac accounts. The .Mac inboxes will tell me how many messages I have in those accounts, but I cannot read them in Mail. I have to do go Mac.com to read these messages! The Mac accounts are enabled. All of the accounts were set up before the new Mail came out and Mail worked fine until then, but I have not been able to read my messages in Mail from the .Mac accounts since the new version of Mail. Is this a common problem and is there something I can do to fix my inability to read these messages in Mail?

Let’s check whether the rules could have a bearing on this:
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Mel,
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Mail won't retrieve messages?

Hi there
I just got my first mac, a MacBook Pro. I have been setting it up today, and all was going well. I logged in my mail account and it was retrieving all my emails from my hotmail account (past messages that I have already read). Then randomly it stopped working, I can still use the app, but it has stopped receiving emails, even though it is not yet up to date. I have received new messages that came through on my iPhone but nothing on my mac. I have tried opening Mail's activity monitor and then clicking get mail. It connects to my hotmail account, says checking for new mail, the switches to "preparing to retrieve new messages" and stays there for quite a while, then eventually just goes blank. Any ideas what the problem is? I have tried closing the app and opening it again, restarting the computer etc.
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Judy,
Welcome to the Discussions.
If you Upgraded from 10.4.11 or earlier to Leopard 10.5.6, it is probably what has been covered by the support document at the link below:
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Step 1
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Mail won't retrieve my gmail messages since this afternoon. Can anyone help me?

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Hey debdan1,
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http://support.apple.com/kb/TS3276
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http://www.apple.com/support/mac-apps/mail/
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HT1277 How do I make Mail remove junk/deleted messages from the server? The only option tht works for me now is the "Remove from server" button at Account Info Messages on server.

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My mail remains in the ISP's Inbox despite the proper setting in my Mac Mail program to remove copy from server immediately after downloading. Even after I close my mail program, the old mail will not be deleted. I must go to my Inbox via the Net and delete the mail with a global tag/delete.
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Try changing the setting to After one day or When moved
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I'll do that.
BTW, have you actually tried using another mail
client such as Thunderbird
to check whether the same happens there as well?
My ISP, who hosts a university and has a higher percentage of Mac users than most, recommended Thunderbird so I presume it does well here at Ntelos.net
Once upon a time, for two decades as the active proprietor of the Freeware Hall of Fame, ( www.freewarehof.org ) my 12-hour-a-day hobby was installing and testing applications and utilities. I guess I'm tired, because it no longer sounds like fun.
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Mail is not downloading messages from two accounts but the messages are in the server.

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Hi friends,
I found only one RFC 'SXMB_SELECT_MESSAGES' to retrieve messages from SXMB_MONI. But, this RFC returns only message id.
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Hi,
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Thnx
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Edited by: Chirag Gohil on Feb 15, 2008 6:13 PM

Mail won't retrieve messages from ISP

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