Mail wont load at all?

Have had this problem since next week and being not particulary technological minded im stuck! When trying to load the programme from my Dock it bounces about and then stops but when right clicking it states "not responding".
Not being able to search I havent looked for possible solutions although one suggestion on another post, to hold shift, has not worked? Any ideas welcome!
  Mac OS X (10.4.10)  

How did you fix this problem?
I have two members of my family who are experiencing similar problems.
Thanks
John Crawford

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