Mail wont send! error message reads..

After no trouble what so ever I now cant send e-mails and have an outbox full of work e-mails I need to send...
the error message that comes up reads:
"This message could not be delivered and will remain in your Outbox until it can be delivered.
The SMTP server "smtp.virgin.net" doesn't support CRAM-MD5 authentication. Please check your account settings and try again."
I have not altered anything on my account.
Any ideas?
thanks

just to let you know i phoned virgin this morning. very helpful. said they had changed the settings and knew exactly what i was talking about - to go into preferences and change md5 challenge response to password. am at work just now so will try when i get home. to phone them back and they would take me through it step by step. hope this helps
the contact number i have is 09062170001 if this helps
marj

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