Mail worked for a week now suddenly wont send or receive

Hi
My wife has a new iMac with Leopard 10.5. We set up her email with no problems. Suddenly, after a week, Mail can't send or receive - we get the 'can't authenticate' error' and the dreaded exclamation icon. Nothing has been changed, the internet provider can't help, and trying her account on my iMac works just fine. We have tried deleting her account and resetting it - which works but then it provides another similar error message once creating is complete.
Any ideas? We can't fathom this - working one day, not the next and not ever since, with not a single setting being adjusted here or on the server side. Please help!
Thanks
Rod

if the same settings work on your imac as opposed to hers, then the first thing i would suggest you try is log in as a different user on her imac - create a test user e.g. - then launch mail and create her account and see if she can send/receive.
if she can under that new user, then it is user specific and the following should be tried under her user account 1) quit mail, then trash com.apple.mail.plist in homefolder/library/preferences - you will have to recreate the account once you launch mail again, 2) repair permissions in applications/utilities/disk utility.
if she cannot under that new user, then it may be app/systemic specific and i would suggest you do an archive and install from the leopard disk that came with the mac and then try again.
hope this helps

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Mail worked for a week now suddenly wont send or receive

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