Mailbox Cannt connect to the Server 2013

Question

hi,
I cannt connect mailbox via outlook but owa\activesync work good.
I tried to reaper the mailbox\move to another DB and connect with 2 outlook version 2010SP2 and 2013
the problem its only with specific mailbox all other mailbox works.
the outlook get the [email protected] from the server and the mailbox details but cannt connect to download the folders\mails

Answer 1

If you are unable to connect Outlook for user
Try to configure the user profile in different desktop and different outlook version (May the desktop and client have hardened or blocked). It is always best to perfrom the test in some other computer since the impact is for only one user
Check out the legacyexchangedn - Using LDP.exe. Use the LDAP search "legacyexchangedn=/o=.....".
Perform the test using Test-Mapiconnectivity as follows
Test-MAPIConnectivity -Identity AD\Raji
Ref: http://technet.microsoft.com/en-us/library/bb123681%28v=exchg.150%29.aspx
Perfrom the test using Test-OutlookConnectivity using the below syntax
Test-OutlookConnectivity -ProbeIdentity "OutlookRpcCTPProbe" -MailboxID [email protected]
Ref:http://technet.microsoft.com/en-us/library/dd638082%28v=exchg.150%29.aspx
Also check if there is any duplicate address in your AD - http://support.microsoft.com/kb/318774/en-us
And also check the below settings
In Control Panel, open the Mail item.
Click Show Profiles.
Select your profile, and then click Properties.
Click E-mail Accounts.
Select the Microsoft Exchange Server account, and then click Change.
In the dialog box that contains your mailbox server and user name, click More Settings.
In the Microsoft Exchange dialog box, click the Security tab.
Click to select the Encrypt data between Microsoft Office Outlook and Microsoft Exchange check box, and then click OK (The
screen shot for this step is listed below).
Exchange Queries