Mailbox cleanup (sync issues) outlook 365

Hi My outlook is very slow,
I read online to run mailbox cleanup. when I did i saw that i have 4 subfolders called sync issues,
sync issues (this computer only)
0KB
sync issues (this computer only)\local failures (this computer only) 0KB
sync issues 1 (this computer only)
2164921 kb
sync issues 1 (this computer only)\local failures (this computer only) 0KB
When I go back to my mail i find the folder sync issues (this computer only) with sub folder local failures.
there is no emails showing up in these folders to delete.
Im not sure why I have 4 folders in the mailbox cleanup search and only 2 in the folders list and not sure why nothing shows up to delete.

Hi,
What is your Outlook version? Since I couldn't reproduce this issue on my Outlook 2013, would you please let me know how you performed the cleanup steps and found the 4 subfolders?
Please note the contents of the Sync Issues folder are not copied to your server, and you cannot view the items in the Sync Issues folder from any other computer.
You may exit Outlook, then rename your current Outlook Data File to .old, Outlook will create a new data file to sync next time, check if you still can find the folders when running mailbox cleanup.
Regards,
Melon Chen
TechNet Community Support

Similar Messages

PIM Sync Issue - Outlook -- SBL Calendar

I tried to create 3 days E.g. Jun 17 - 19, 2009 vacation in Outlook calendar to SYNC with Siebel CRM OD Calendar.
It does sync only the Jun 17 into SBL Calendar, Can anyone let me know, would this be possible or not.
Thanks,
Mahesh

I don't think this is supported.
Refer this thread
Multi Day events
Edited by: Mani J on Jun 5, 2009 5:09 PM

Sync issues with outlook and office 365

one computer keeps getting sync issues. This does not have issues with any other computer in the same 365 account.
i have already recreated the outlook profile but the error still comes up in the sync issues folder.
the error log says:
17:58:39 Synchronizer Version 12.0.6672
17:58:39 Synchronizing Mailbox 'xxxxxx'
17:58:39 Synchronizing Hierarchy
17:58:40 Synchronizing server changes in folder 'Inbox'
17:58:40 Downloading from server '[email protected]'
17:58:53            8 item(s) added to offline folder
17:58:53 Synchronizing server changes in folder 'Drafts'
17:58:53 Downloading from server '[email protected]'
17:58:53 Synchronizing server changes in folder 'Junk Email'
17:58:53 Downloading from server '[email protected]'
17:58:54            1 item(s) added to offline folder
17:58:54 Done
17:59:07 Microsoft Exchange offline address book
17:59:07                  Not downloading Offline address book files.
A server (URL) could not be located.
17:59:07         0X80004005
Regards Jake Gardner If you found this post helpful, please give it a helpful vote. If it answered your question, remember to mark it as an Answer.

Hi,
Do you mean other machines that configured with the same email account don't have the issue?
Have you ever tried to manually download the Offline Address Book? On the ribbon, go to SEND/RECEIVE tab>Send/Receive Groups>Download Address Book...
If issue persists, please first check that the Background Intelligence Transfer Service (BITS) service is running:
Go to Control Panel\All Control Panel Items\Administrative Tools, and then click "Services".
In the list of services, click "Background Intelligence Transfer Service", and then make sure that the status of this service is set to "Started".
Outlook uses BITS to connect to the URL that's provided by the Autodiscover service. (Outlook use Autodiscover service to automatically configure themselves for access to Exchange server.)
Hope this helps.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Constant Outlook Sync Issues After Migrating Mailbox 2003- 2010

Hi all,
I am trekking along with my Exchange 2010 implementation and yesterday I went ahead and migrated my mailbox from 2003 to 2010. I am able to send/receive without issue, but I am having a lot of Sync Issues.
Some of the issues (conflicts) seemed to be resolved by removing and recreating my Mail profile within Control Panel, but I still get Sync Issues when sending mail. The logs look as follows:
11:03:51 Synchronizer Version 14.0.4760
11:03:51 Synchronizing Mailbox 'Paul Newell'
11:03:51 Synchronizing local changes in folder 'Drafts'
11:03:51 Uploading to server 'CAS-HUB.domain.local'
11:03:51 Synchronization of some deletions failed.
11:03:51
[0-130]
11:03:51
1 item(s) deleted in online folder
11:03:51 Done
Any ideas on what is going on and how to remedy this? The only thing that I see that is a little odd is that the "Updating server" section has the name of my CAS/HT server, not my Mailbox server.
Thanks in advance!

Hi Andy,
Thanks for the link. I actually found
this one which told how to create them via Exchange Shell. That article also said you cannot manage Managed Folders through the EMC in 2010 SP1. Furthermore, in my EMC (Retention Policies tab) I have an option to "Port from Managed
Folder to Tag", which leads me to believe that the "Retention Policies" and "Retention Policy Tags" are replacing "Managed Folders". Heck, even pressing F1 in the EMC while viewing the "Retention Policy Tags" I get a "Content cannot be found" page.
:p
I venture to believe these are the same thing though (just a different verbiage or an update to the Managed Folders) as I have a ton of default tags created that have actions such as "Delete and Allow Recovery" with an Age Limit for Retention of various
day-lengths. I was also able to create one here to delete items in the "Sync Issues" folder after 30 days.
Is this new with 2010 SP1 or did I get some crazy version that no one knows about yet? ;)
Thanks again!

Outlook 2013 Sync issue forler has 4000 emails

Dear All,
we have recently migrated users to exchange online. there was a user who has a large mailbox (11GB approx.) the migration has completed successfully but user's sync folder has more than 4000 objects as duplicated.
any idea on this is highly appreciated.
Thanks

Hi,
Conflicts folder contains all the multiple copies of conflicting items between what are in your local cache (OST) and your mailbox on the server.
An InfoBar at the top of the original item advises you that a conflict for this item exists.
The conflicting item is stored in the Conflicts folder. Clicking the InfoBar will bring up a list of conflicting items and allow you to resolve the conflict by determining which item you want to keep.
If you still need the items which are listed in the Conflicts folder, verify if they still exist in your mailbox and also exist on the server by using OWA.
If they doesn’t exist in your mailbox, you’ll need to move these items to a folder to check if the changes get uploaded now. If you can see these items in the mailbox, you can just cleanup the folder.
In addition, Outlook 2013 contains an improvement as of the April 2014 hotfix to prevent these errors from being saved in the Sync Issues folder, you may install the hotfix to improve the functionality.
2878323 Description of the Outlook 2013 hotfix package (Outlook-x-none.msp): April 8, 2014
For more information, please refer:
https://support.microsoft.com/kb/2606009
Best Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

HT5824 iCloud and Windows 8.1:Outlook 365 can't sync my iCloud calendar

I recently installed the windows 8.1 on my PC and now Outlook can't sync my iCloud calendar. The calendar works fine on my MacBook Pro and the iCloud app on my windows start page opens the iCloud calendar. It shows all appointments when I view the calendar in the ap but I use Outlook 365 for my business email and add appointments to the Outlook calendar. I see the iCloud calendar listed on the My Calendars panel, but now when I click on it I get the message: The set of folders cannot be opened. The information store could not be opened. It was working in the original Windows 8.

Hello ronontheright,
Do you mean that only the Exchange account in the desktop Mail app can’t sync?
Please take a look at the following article.
http://blogs.technet.com/b/exchange/archive/2012/11/26/supporting-windows-8-mail-in-your-organization.aspx
Exchange ActiveSync can be used to sync data for email, contacts, and calendar. The Windows 8 Mail app supports Exchange ActiveSync.
Please open the Windows Store app Calendar and People to check if they can normally sync.
Please try to remove the account in Mail app and sign in again and check if the issue still exists.
Best regards,
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support

Easy steps to troubleshoot the Outlook Email sync issue

One question about Outlook that has been asked the most is, why some emails don’t sync in Outlook? Or there should be an email received but why I can’t see it in Outlook?
On this topic, we’ve seen a lot of articles on Microsoft and some other 3rd-party web sites, usually the explanation and the troubleshooting steps are so long that we don’t know where to start. I’m writing this article to make something easier. Not an encyclopaedia
about Outlook sync issues, just a few things we can take a look at before something really “difficult”.
For Exchange Accounts to troubleshoot, of course, this Microsoft Knowledge Base is helpful:
How to troubleshoot synchronization problems when you synchronize your Exchange Server mailbox with your .ost file in Outlook
http://support.microsoft.com/kb/842284/en-us
Here below I will introduce some common causes of the Emails not sync issues in Outlook, steps are based on Outlook 2010 and Outlook 2013, which are widely used nowadays.
View
Here comes a user, who says “why don’t some emails appear in my Outlook?” Generally we think it may be caused since the sync process is not complete, but consider this scenario: The “missing” email has been received but the user just can’t see it, is
this possible? Yes, this is possibly caused by the custom view.
First please logon the webmail, or OWA for Exchange Accounts, to see whether the “missing” emails exist there, if yes, then let’s do the following:
Go to the folder where the emails should be displayed, switch to VIEW tab ->
Current View Group -> Click Reset View button. When it prompts to confirm, click
Yes.
The emails magically appear! Why? That’s because you have set a custom view in this folder, such as a Filter in View Settings to let Outlook only show these emails that meet the criteria you have set. Once you click
Reset View, the View will reset and the Filter is wiped out. The emails can be displayed again.
One common symptom of this cause, is that you see a number beside the folder which indicates you have something unread, while you can’t find the unread items. Probably you have a custom view in Outlook that only allows the read items to show.
Another way to reset the View is to run Outlook with the command switch “/cleanviews”, which will restore default view and all custom views you created will be lost:
Press Win key + R, in the Run box, type “outlook.exe /cleanviews”, click
OK or press Enter.
Sync Filter
“Well, I can see the recent emails of the account in Outlook, but emails older than 3 months don’t show in Outlook, I can see these emails on Web, why?” It’s time to consider the Sync Filter.
Outlook has a feature that allows you to limit the amount of data that is synchronized locally to your .OST. The purpose of this feature is to make Outlook usable on devices that have limited or small amounts of local storage. This feature is called Sync
Filter. You can access the sync filter within your E-mail Server Settings under Account Settings.
We can choose the periods of emails we want to keep offline. Switch to
All to keep all emails to local so that they are not “missing”.
(Not all kinds of accounts can use this feature in all versions of Outlook, such as Exchanges Accounts don’t have Sync Filter in Outlook 2010)
Send/Receive Groups
I can sync all folders but emails in one folder don’t sync properly, how does this happen? Please check the Send/Receive Settings.
Go to SEND / RECEIVE tab -> Send & Receive Group ->
Define Send/Receive Groups. We can configure the setting for send/receive here:
Highlight All Accounts, click Edit button, in the new dialog window, check if you have select the correct folder options as you need, you may have not selected the folder which emails are not received. Check the box and
click OK to save, it should be working fine then.
Summary
When we talk about “sync”, we are talking about account types like Exchange, IMAP and Exchange ActiveSync. POP accounts don’t sync, they do a “download” instead, so it’s not talked about (However, some steps are applicable, like
VIEW).
As mentioned above, this article just discusses the easy things we should look at before the deeper analysis, if you have tried all these suggestions but still have the sync problem, feel free to post the question in our forum:
http://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

Dlehman wrote:
Is there a work around way??????????
Not really. BIS service is not designed to reconcile to the Outlook on your PC as your former BES service did, or there would be no reason for BES, right?
The (dirty) workaround is to created rules in your Outlook and filters on your BIS account login whereby you BCC yourself all the sent-from-handheld mail which arrives in Outlook and by rule is moved to your sent folder.
Then, on the BIS account login site, you create a filter to not foward any message to your device which are addressed as beig from your own email address.
Likewise, any email sent from Outlook must be copied to yourself to receive on the BlackBerry device, however it won't end up in your sent items.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Outlook 2013 (Only) - Shared Mailbox - Not Syncing

Hi
After searching this forum and many other forums online, I have decided to ask my question here as I cannot find a solution.
We are migrating from Exchange 2003 to Exchange 2010 at the moment. All of a sudden our Outlook 2013 users (All of them) cannot update Shared Mailboxes. When you select that folder it says "Updating this Folder" but nothing is happening. Only happens
with their open Shared Mailbox not with their own Mailbox. I have done the following tests:
Users can open the Shared Mailbox and sync properly using OWA.
Users can open the Shared Mailbox but cannot sync via Outlook 2013.
Users can open and sync the Shared Mailbox via Outlook 2010.
Ran OST repair tool, no luck.
Completely deleted the profile and wiped all the files in the outlook folder and recreated the profile, no luck. (Not syncing straight away.)
Users can sync the Shared Mailbox when they are running outlook in Online mode. (I dont wanna do this coz they want to save their sent emails from a Shared Mailbox into the respective "Sent Item" folder which only works in Cached Mode.
Everything used to work fine and suddenly stopped for everyone. Can you please guide me on how to fix this?
Thanks in advance.
With regards
M
PS
I just realized that my Build Version is "Version 14.1 (Build 218.15)"
I am downloading the Service Pack 3, and it might help?

Hi,
It seems that the issue only happens in Outlook 2013 Cached mode. If you add secondary mailboxes to your profile through the Advanced
tab in the Microsoft Exchange dialog box, please check whether the “Download Shared Folders” is enabled in the Advanced tab.
If it is, the Sync issue occurs may because Outlook 2013 locally caches (in your Outlook data file [.ost]) all folders to which you have access in the secondary mailbox. To resolve it, we can refer to the detailed solution in the following KB:
http://support.microsoft.com/kb/2297543/en-us
Thanks,
Winnie Liang
TechNet Community Support
Hi,
I found this little tick yesterday and did clear it. So now people can still have their own mailbox cached and the rest online. But thank you for the link coz I couldnt find it before and it is good to know that it is a known issue rather than being a misconfiguration
at server level :) I have marked your post as the answer. Thanks again.

Outlook Shared Contacts Sync Issue

**Before i start, i posted this in the Outlook section and was told to post it the Outlook for Exchange section.. So i posted this in the Outlook for Exchange section and the Moderator tells me to post it in the
Outlook section.. So i'm being thrown in a loop back and forth between two forums. Please help me either post it in the correct section or help me with my issue. Links to my posts are at the bottom of this re-post.**
I have a user who adds emails to the "Notes" section of a shared contact. It has worked in the past. She now drags and drops the email into the notes folder, it shows that the email was added, she saves the contact, closes the contact,
then reopens the contact and the information/email that was added is no longer there.
Also, when she opens up the contact, on the top of the window it says "This item was not completely updated during the last server synchronization"
On the bottom of the contact's window it says "Last modified by [email protected] on 11/19/2014" So it doesn't seem to have updated for about 5 months.
The user is on Outlook 2010 - Cached Mode - Windows 7
We use Exchange 2013
We have checked her sync issues folder and see two messages pertaining to this shared contact.
First message:
14:16:33 Message class: {SU:IPM.Contact}
14:16:33 Contact Conflict Resolution
14:16:33 Local subject: {SU:Ingrid CFA}
14:16:33 Remote subject: {SU:Ingrid CFA}
14:16:33 Local Message Entry ID: {CB:70, LPB:0x00000000AFA1EF859AE6504792345849F0F0C4140700E9345E3213702241A10CFA6D622F656C000001FFFB240000DBEC5D21812CC942B34B4111BD5F0D3300017B8B40200000}
14:16:33 Remote Message Entry ID: {CB:70, LPB:0x000000007524BE6B5A3B5E4382F176DC9F66C4DE0700E9345E3213702241A10CFA6D622F656C000001FFFB240000DBEC5D21812CC942B34B4111BD5F0D3300017B8B40200000}
14:16:33 Local Message ChgKey: {CB:20, LPB:0xD7D33145CC21034ABB74B571156377D000174173}
14:16:33 Remote Message ChgKey: {CB:22, LPB:0x8979D80AC4A8874A871E528FE6AC747F00004F6A9170}
14:16:33 Local Message PCL: {CB:268, LPB:0x161E914ECBC493AC4DB8B2AF029E78C12E0000001317841620B5DB08ECAA48428A9EFC2F9C38593200000365FB6B142C5B7C2DE3E3674D8036C55574F581140001991C142D56F92C21695244880EA94B73C5F9F000011F9A1656474D622DDFC640AE23640306698C0D00000675A6931667233CF272684543A43008D46655DACB00000460EDF0167A7D3852E0F5AA41B6E04DEED86D0A090000BA3D086C16A33B60E3AD0C7C45BCD9DCEEA91B3A0200000008526714C35DB6FE77E94949A11DF79D4584CC7D0003C18F14D7D33145CC21034ABB74B571156377D00017417316DBEC5D21812CC942B34B41
14:16:33 Remote Message PCL: {CB:268, LPB:0x161E914ECBC493AC4DB8B2AF029E78C12E0000001317851620B5DB08ECAA48428A9EFC2F9C38593200000365FB6B142C5B7C2DE3E3674D8036C55574F581140001991C142D56F92C21695244880EA94B73C5F9F000011F9A1656474D622DDFC640AE23640306698C0D00000675A6931667233CF272684543A43008D46655DACB00000460EDF0167A7D3852E0F5AA41B6E04DEED86D0A090000BA3D086C16A33B60E3AD0C7C45BCD9DCEEA91B3A0200000008526714C35DB6FE77E94949A11DF79D4584CC7D0003C18F14D7D33145CC21034ABB74B571156377D00015153716DBEC5D21812CC942B34B4
14:16:33 Checking local modifications
14:16:33 Compare property: 0x0037001F
14:16:33 Table critical stop property: 0x0E13000D
14:16:33 Local modification: {18:16:16.0620 21/04/2015
[DD/MM/YYYY]}
14:16:33 Remote modification: {14:51:54.0059 19/11/2014
[DD/MM/YYYY]}
14:16:43 HRESULT: 0x8004010F
14:16:43 HrCreateConflictItem failure
14:16:43 HRESULT: 0x8004010F
14:16:43 HrConfMsgKeepWinner failure
Second message:
14:16:33 Synchronizer Version 14.0.7147
14:16:33 Synchronizing Mailbox 'Lisa Love'
14:16:33 Synchronizing local changes in folder 'Brent Brader
- Hedge Fund Investors'
14:16:33 Uploading to server '[email protected]'
14:16:43 Error synchronizing message 'Ingrid CFA'
14:16:43
[0-0]
14:16:43 Moved a message that failed synchronization to 'Local
Failures'. Message subject -> 'Ingrid CFA'. You can view this message in your offline folder only.
14:16:46 Done
I've checked other posts online and couldn't quite figure out a solution to this issue. Any help or direction would be appreciated.
Thanks in advance,
John
My first post:
http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/outlook-shared-contacts-sync-issue/d10b10f3-b4f2-4e31-bb2d-b24fdc0920a9?rtAction=1430142184379
My second post:
https://social.technet.microsoft.com/Forums/office/en-US/b4ca088a-c820-4912-a25f-661aac56443f/outlook-shared-contacts-sync-issue?forum=exchangesvrclients

Hi Allen,
Neither are correct. They open a contact in their address book and drag the email into the "Notes" section of the contact. So they do not drag the email into the Notes section of Outlook nor the Contacts section to create a new contact.
There are no errors. I have a screenshot with an example contact card but i can't add it because it says i need to verify my account.. I'm not sure how to do that. I already clicked on the verification email. For example. An email
to me from Bill titled "company announcement" is dragged into the notes section of in Bill's contact card. This is so that i can go to my contacts, click on bill's card, and see emails from him that are important saved inside his contact card.
After dragging the email into this location, I hit save and close the contact card. Usually the email stays there in the notes section but lately when I reopen the contact card, the email that I dropped into the Notes section has disappeared. Other
emails are still in the Notes section but new ones just don't stay.
Just tried doing a Send/Receive All and same issue. User is in cached mode because they have a large mailbox. Can try online mode. Do you know if the Notes section in the contact list has
a size limit?

Sync issue with Outlook 2010

Hi,
Not sure if this would be the correct place for this, but here is my issue
We have a client with Exchange 2010, and Outlook 2010 and they seem to be getting sync issues. the error that comes up is
10:58:52 Synchronizer Version 14.0.6117
10:58:52 Synchronizing Mailbox "User Mailbox"
10:58:52 Synchronizing local changes in folder 'Inbox'
10:58:52 Uploading to server "server.domain"
10:58:52 Synchronization of some deletions failed.
10:58:52                  [0-130]
10:58:52            2 item(s) deleted in online folder
10:58:52 Done
And here is another example
10:27:20 Synchronizer Version 14.0.6117
10:27:20 Synchronizing Mailbox "User Mailbox"
10:27:20 Synchronizing Hierarchy
10:27:20 Synchronizing local changes in folder 'move folder'
10:27:20 Uploading to server "Server.domain"
10:27:20 Synchronization of some deletions failed.
10:27:20                  [0-130]
10:27:21            3 item(s) added to online folder
10:27:21            3 item(s) deleted in online folder
10:27:21 Synchronizing local changes in folder 'move folder 2'
10:27:21 Uploading to server
"Server.domain"
10:27:21            4 item(s) added to online folder
10:27:21 Downloading from server
"Server.domain"
10:27:21 Done
10:27:25 Microsoft Exchange offline address book
10:27:25 Download successful
Now I have tried some of the standard troubleshooting steps but it seems to keep happening.
This is what I have tried
1) turned off any 3rd part addins
2) turned on outlook logging, but it does not seem to indicate any errors, or I may not be reading it right
3) removed the ost file, and let outlook recreate it
4) turned off cache mode, and turned off offline file, re-open outlook turned back on offline file, cache mode
5) removed exchange support files for outlook, and repaired office
So I am not sure where to proceed from here.
Thanks
Tim

Hello Tim,
Is there any new update on this thread?
Thanks,
Simon
Exchange Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]

Outlook 2010 -Mailbox Cleanup wizard does not start when using cached mode

We are using Outlook 2010 with Exchange 2003 server.
Currently all users are using online mode, but for some problem, I need to persuade the users to change to use cached mode.
Recently we find that when user
mailbox reaches its size limit and try to send an email message in Outlook 2010 that is in cached mode, the email message stays in the
Outbox and the Mailbox Cleanup wizard does not start. It just prompts
for "send and receive error". As most of the user would not look for what the error is referring and just call IT to fix. Even worst is, they didn't realize that the mail is still in outbox.
I find the KB2544027 describing this issue but was not available and suggest to install 2596485.
http://support.microsoft.com/kb/2544027/en-us
I've try to install the hotfix and install Office 2010 SP2 but just doesn't work.
Does anyone know how can I fix it?
Thanks!

Hi,
Based on my research from the internal resource, this issue has been fixed in build 14.0.6126.5000 or less. I suppose that the hotfix not available because it has been involved in the release.
I’d like to confirm your Office 2010 build number so that we can conduct a deeper analysis on this issue.
In addition, make sure you have installed the latest update for Office 2010.
Best Regards,
Steve Fan
TechNet Community Support

Outlook 2013 not fulling syncing with Office 365 OWA

Briefly - is there any reason why emails that are accessible via the browser in Outlook are not being fetched by Outlook 2013 on the desktop? This using Office 365 Small Business Premium, client machine is running Win7.
TIA
Mike

Hi Mike,
Please confirm the items which are not synced to Outlook are listed in specific folder or all folders. Please click Send/Receive All Folders in Outlook to check whether all items can be synced completed in Outlook.
We can follow Eric's suggestion to disable Outlook cached mode to check whether the issue persists. If the issue doesn't happen in Outlook Online mode but only in Cached mode, we can
create a new Outlook profile
to have a try.
Regards,
Winnie Liang
TechNet Community Support

Sync issues in outlook

one computer keeps getting sync issues.
i have already recreated the outlook profile but the error still comes up in the sync issues folder.
the error log says:
17:58:39 Synchronizer Version 12.0.6672
17:58:39 Synchronizing Mailbox 'xxxxxx'
17:58:39 Synchronizing Hierarchy
17:58:40 Synchronizing server changes in folder 'Inbox'
17:58:40 Downloading from server '[email protected]'
17:58:53            8 item(s) added to offline folder
17:58:53 Synchronizing server changes in folder 'Drafts'
17:58:53 Downloading from server '[email protected]'
17:58:53 Synchronizing server changes in folder 'Junk Email'
17:58:53 Downloading from server '[email protected]'
17:58:54            1 item(s) added to offline folder
17:58:54 Done
17:59:07 Microsoft Exchange offline address book
17:59:07                  Not downloading Offline address book files.
A server (URL) could not be located.
17:59:07         0X80004005
Regards Jake Gardner If you found this post helpful, please give it a "Helpful" vote. If it answered your question, remember to mark it as an "Answer". This posting is provided "AS IS" with no warranties
and confers no rights! Always test ANY suggestion in a test environment before implementing! Sorry if my grammar is incorrect as I am probably on writing to you from my phone.

Hi,
Which version of Exchange server are you using?
This issue may occur if the Outlook client computer is configured to use proxy settings when Windows Internet Explorer is used. However, the IP address of the Exchange Client Access Server (CAS) server is not in the exclusion list.
To resolve the issue, Please follow:
1. Start Internet Explorer, click Tools, and then click Internet Options.
2. On the Connections tab, click LAN settings.
3. Select the Bypass proxy server for local addresses check box, and then click Advanced.
4. Type the FQDN of the Exchange CAS server, and then click OK.
5. Restart Outlook.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
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Sync Issue for Outlook 2003 Resolved

First let me say that this has been a bit of a laborious project. I was able to successfully resolve the sync issue on my connection and was replicated on a second machine and second iPhone using the same process.
NOTE: This worked with the following: Windows XP Pro, (Version 2002 SP2) and Outlook 2003. Your results may vary!
With your iPhone NOT connected, do the following:
Go to the Microsoft Website under Downloads and be certain you have the latest Service Pack 2 for Outlook and all other Windows security updates downloaded installed on your machine, then (IMPORTANT!) RE-START your machine!
In Outlook:
1. Go to Tools/Options/Other/Advanced Options/COM Add-Ins
2. There should be two add-ins listed:
- iTunes Outlook Addin
- Outlook iTunes Sync Addin
3. Be sure the boxes are checked for both items.
4. Then under Help/About/Disabled Items, highlight and enable the iTunes add-in, if it is still disabled.
5. Close Outlook, and RE-START your computer.
(Seems these add-in gets written into the Windows registry as well as the Outlook add-in manager.)
6. Open Outlook and check Help/About/Disabled Items and the COM Add-ins to be sure the add-ins are recognized.
Connect your iPhone and sync. Once the sync process is complete, check your phone for any/all synced items...
Again, once this process worked on my machine, and was replicated on a second machine (Same OS, and Outlook version) so I know it can be done successfully without help from Apple tech support.
I'd be curious to hear from anyone trying this process to see if this works in a different setting, (i.e. OS version, etc.)
Good luck!
Dell Windows XP Pro
Dell Windows XP Pro

NOTE: This worked with the following: Windows XP Pro,
(Version 2002 SP2) and Outlook 2003. Your results may
vary!
With your iPhone NOT connected, do the following:
[laborious process omitted]
Again, once this process worked on my machine, and
was replicated on a second machine (Same OS, and
Outlook version) so I know it can be done
successfully without help from Apple tech support.
I'd be curious to hear from anyone trying this
process to see if this works in a different setting,
(i.e. OS version, etc.)
I tried this, including rebooting my iPhone prior to resyncing it with Outlook, and there was no joy.
My symptom is that I can enter calendar items on the iPhone, and they appear on Outlook, but I can't enter calendar items on Outlook and have them appear on the iPhone.
My suspicion is this: I have multiple email accounts feeding into my Outlook account. I think that may have something to do with it. I've been waiting and reading the forums here, because I've been concerned that the iPhone support calls would be flooding in. But this is starting to be pretty annoying, so I'm going to try to call Apple and see if they can help. (And also with the "no additional mailbox" problem, which is also pretty durn annoying.)
If I find an answer, I'll post.

Having sync issues with Outlook 2011 since upgrading to Mavericks

Hi All,
My work Macbook Pro 13" is having issues syncing my inbox and sent mail automatically. It's a hit or miss if I recieve emails in my inbox in a timely mannor with out pressing the Send/Recive button (even when i press it takes minutes to update). My Sent Items can show up an hour later even if I hit the Send/Recieve button.
All my mail is there and shows up/syncs on my iPhone quickly. I upgraded to Mavericks right when it came out and have only been having these sync issues for the last week or so.
I've cleared my mail cache and that didn't work. My calandar reminders and contacts don't seem to have any issues and no other apps have been preforming slow or strangely.... just my VERY important work email. My tech guys are stumped and I wanted to try you guys before they do a major rehaul of my system
Thanks!

A new Outlook Identity will most likely solve your issues. If you have any data under "On My Computer" folders, see this link:
How to move your data to a new Identity
BTW, how much free space on your drive? Use Disk Utility in Applications/Utilities to find this info. You need a minimum of 10% free but 15-20% is recommended.
Outlook gets very sluggish when you are low on disk space. If you have a bunch of older Identities from previous rebuilds you can delete these to help free up space.

Mailbox cleanup (sync issues) outlook 365

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