Mailbox Converted from Shared Mailbox to User Mailbox; Unable to log on using Outlook

Hi,
We set up Office 365  couple of weeks ago and set up a shared mailbox "sales". This didn't meet our needs as we wanted the users to be send email from the sales email box and have these email appear in the set items folder of the sales mailbox,
not from the users mailbox.
Therefore following some instructions, we used the shell to convert the mailbox to a user mailbox. Correctly, this email box now no longer appears in the list of shared mailboxes in the admin site, it appears in the user section.
We have also successfully assigned this sales user a licence <label boxtype="Label" class="BOX-MainTertiary o365-ns-c LicenseProduct" for="sku0">Office 365 MidSize Business including of course </label>"<label
boxtype="Label" class="BOX-MainBodyText" for="sku0_Service2">Exchange Online Plan 1".</label>
However, when we try and add this email box into outlook, it fails, after requesting the password several times. We have checked the password by signing into webmail and this has no issue, it works correctly. We therefore have the correct password, but this
conversion seems to have caused a problem?!<label boxtype="Label" class="BOX-MainBodyText" for="sku0_Service2"></label>
The second issue is that the shared mailbox still appears within the users outlook as a shared mailbox, it hasn't removed itself. trying to right click and close complains it is associated with an email account, meaning it wants us to  remove the whole
account and add it again? Surely if its no longer shared it should vanish?

What you're trying to do will have its own problems because Outlook does not serve two masters well.  Trust me on this, trying to open two mailboxes simultaneously this way, rather than opening the mailbox as a second mailbox (which doesn't give you
the Sent Items behavior you crave), will cause you plenty of other problems.
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

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