Mailbox folder grayed out - lost mail!

One of my mailbox folders showed up gray this morning. All of the other mailbox folders are working fine. Just this one (essential) one is inaccessible.
Any suggestions on how to reaccess that information. When I try to click and drag to that account, it won't accept the message. If I use the "move to" function on the menu bar, and message appears to be transferred, but is unfindable.
Thanks for any help.

In the Finder, go to ~/Library/Mail/. With that folder open, do Edit > Select All (⌘A), then Edit > Copy (⌘C), and paste it in your reply to this post, to let me see the names of the files and folders present at the root level of the Mail folder.
Before actually posting that information, you may edit it so that the file/folder names do not reveal any details you wish to keep private, e.g. you may replace any real username with "username" to hide your real email address if you wish; similarly, you may disguise any domain names you don't want to be revealed. Try to be consistent in how you disguise those details, though, as we may need to refer to them in subsequent posts.
Now, go to ~/Library/Mail/Mailboxes/. With that folder open, repeat the process to let me see the names of the files and folders it contains. Again, you may disguise any mailbox names you wish to keep private. Be careful to not alter any suffixes, though.
Do you see in ~/Library/Mail/Mailboxes/ a file or folder named after the mailbox that has the problem?
Note: For those not familiarized with the ~/ notation, it refers to the user's home folder. You can easily locate any of the folders referred to in this post by copying the file path here, doing Go > Go to Folder in the Finder, and pasting the file path there.

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