Mailbox quota on Cisco unity, quick question

Hello guys,
I was facing a probleme with an unity connection cluster. I had a message which tell something like that
"no disk space avalaible, user cannot depose message..."
So I tchecked my space on disk (screenshot attached) with the show cuc dbserver diskspace command, but I don't know what I need to see to diagnose an eventual problem.
I changed the mailbox quota for my users from 15 to 40MBytes and all is right now.
But what is the good practise ?
- tell my user to delete their mailbox ?
- expand my mailbox quota ?
- others ideas ?
Thanks for your good ideas
Kévin

I would consider implementing a aging policy. You could notify users via email before aging out messages.
I will be careful expanding mailbox size unless your system is over provisioned to handle your environment. Also larger mail store will cause issues with daily backups and etc.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagx/8xcucsag190.html#pgfId-1050845

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Cisco unity connection question

Hi all, I dont have subscriber in my test environment but want know what happens with this two scenarios.
Can we add a mailbox in sub when pub is up?
Can you add a mailboxin sub when pub is down?
I am sure that when pub is down we cannot add a mailbox, but want to make sure
Thanks,
Uday

Hi Uday,
The Cluster in Unity Connection acts differently than a CUCM cluster, so the answers to your question are;
Yes & Yes
How a Cluster Works in Cisco Unity Connection
Revised May 2009
The Cisco Unity Connection cluster feature provides high availability voice messaging through two Connection servers that are configured in a cluster. Under normal conditions, the Connection servers are both active so that:
•The cluster can be assigned a DNS name that is shared by the Connection servers.
•Clients such as email applications and the web tools available through the Cisco Personal Communications Assistant (PCA) can connect to either Connection server.
•Phone systems can send calls to either Connection server.
•Incoming phone traffic load is balanced between the Connection servers by the phone system, PIMG/TIMG units, or other gateways that are required for the phone system integration.
Each server in the cluster is responsible for handling a share of the incoming calls for the cluster (answering phone calls and taking messages). The server with Primary status is responsible for the following functions:
•Homing and publishing the database and message store, which are both replicated to the other server.
•Sending message notifications and MWI requests (the Connection Notifier service is activated).
•Sending SMTP notifications and VPIM messages (the Connection Message Transfer Agent service is activated).
When one of the servers stops functioning (for example, when it is shut down for maintenance), the remaining server assumes responsibility for handling all incoming calls for the cluster. The remaining server also assumes responsibility for the database and message store, which are both replicated to the other server when the connection and its functionality are restored.
When the server that stopped functioning is able to resume its normal functions and is activated, it resumes responsibility for handling its share of incoming calls for the cluster.
To monitor the status of the servers, the Connection Server Role Manager service runs in Cisco Unity Connection Serviceability on both servers. This service performs the following functions:
•Starts the applicable services on each server, depending on server status.
•Determines whether critical processes (such as voice message processing, database replication, and message store replication) are functioning normally.
•Initiates changes to server status when the server with Primary status is not functioning or when critical services are not running.
Note the following limitations when the publisher server is not functioning:
•If the Connection cluster is integrated with an LDAP directory, directory synchronization does not occur, although authentication continues to work when only the subscriber server is functioning. When the publisher server is functioning again, directory synchronization resumes.
•If a Digital Network includes the Connection cluster, directory updates do not occur, although messages continue to be sent to and from the cluster when only the subscriber server is functioning. When the publisher server is functioning again, directory updates resume.
About the Publisher Server
The first Cisco Unity Connection server that is configured in the cluster is the publisher server. The Cluster Management page in Cisco Unity Connection Serviceability identifies the publisher server.
The publisher server assumes responsibility for publishing the database and message store when the cluster is functioning normally.
When the publisher server does not have Primary status (for example, when the administrator manually changes the status of the other server to Primary, which automatically changes the status of the publisher server to Secondary), the other server assumes responsibility for publishing the database and message store.
The publisher server cannot be removed from the cluster.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/cluster_administration/guide/7xcuccag020.html#wp1063695
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen

Unity Connection 8.5 mailbox quotas

I configured mailbox quotas for user mailbox
Send/receive quota is 3 Mgb
Send Quota is 2 Mgb
Warning Quota is 1 Mgb
User mailbox is already 3.5 Mgb
HOwever, when i call this user from internal or external number - i still can leave a mesage for this user ( i expected system DOES NOT ALLOW to leave any new mesage for this user because his voicemail box is already exceeds Send/receive quota which is 3 Mgb )
Checkbox for option "Full Mailbox Check for Outside Caller Messages"is already checked in
What is wrong in this config ?

Here is how send/receive quotas impact things:
Quota Handling for Outside Caller Messages
By default, if an outside caller attempts to send a message to a user whose send/receive quota has been exceeded, Cisco Unity Connection allows the caller to record a message for the recipient. This can be changed by checking the Full Mailbox Check for Outside Caller Messages check box on the System Settings > Advanced > Conversation page.
If the recipient mailbox has not yet exceeded the send/receive quota at the time an outside caller records a message, but the quota is exceeded in the act of delivering the message, Connection delivers the message regardless of the quota or the setting of the Full Mailbox Check for Outside Caller Messages check box.
Quota Handling for User-to-User Messages
If a user whose voice mailbox has exceeded the send quota signs in to Connection and attempts to send a message to another user, Connection indicates that the send quota has been exceeded, and does not allow the sender to record the message. If the user calls another user and is forwarded to a voice mailbox, the user is able to leave a message, but the message is sent as an outside caller message.
If a user attempts to send a message to another user whose mailbox has exceeded the send/receive quota, or if the quota is exceeded in the act of delivering the message, Connection sends a nondelivery receipt to the message sender.
Connection delivers read receipts and nondelivery receipts to users regardless of whether their quotas have been exceeded.
HTH,
Chris

Best Practices for Setting up MailBox Quotas in Unity Connection.

Hi all,
I've just completed migrating from Unity 4.0.5 to Unity Connection 8.0.2c and all seems to be working well at the moment. I am looking into setting up quotas for subscriber mailboxes and I would like to find out what are the rules of thumb when assigning disc space to user mailboxes ? and How much disc space does it take for a one minute message ?
Thanks in advance for any inputs/suggestions !!!
D.

D. Tran,
Here are some things to consider:
–Mailbox Quotas
•Specifies a mailbox size in MB for Warning, Send, and Send/Receive Quotas on mailboxes
•Can be applied system-wide and customized on a per-user basis (maximum mailbox size is 2GB)
•Default Warning Quota = 12 MB (25 min of recording with G711)
•Default Send Quota = 13 MB (27 min of recording with G711)
•Default Send/Receive Quota = 14 MB (29 min of recording with G711)
When you use G711, the space requirements for a message are:
•480Kb/min when using G.711
–Message Aging Policy
•If enabled, it applies system-wide but can be disabled on a per-user basis.
•If disabled, no message aging policies are applied and cannot be enabled on a per-user basis.
Should you need to be more aggressive in your Message Aging Policy, you can optionally choose to move saved messages to the Deleted Items folder within a specified timeframe. This is disabled by default.
I typically recommend giving users access to the deleted items (it allows them to access deleted messages for a period of time after they delete them). This is set in the Class of Service here:
–Class of Service > Message Options > Uncheck “Delete Messages Without Saving to Deleted Items Folder”
Hope this helps.
Hailey
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Cisco Unity with Microsoft Exchange over WAN Question

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However, we’re wondering if there is a better way to do this. With multiple unity servers we’ll likely have different prefixes for each unity server at each location . This is something that the customer would like to avoid. We’re wondering if there any best practices for a deployment like this that we can offer as options for the customer.
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mso-fareast-theme-font:minor-fareast;
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I have found some related information but really customer is altogether looking for an option away from Exchange networking over WAN.
I found:
“Multi-Site WAN with Distributed Messaging”
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/design/guide/5xcudg040.html#wp1077309
“Networking Options Requirements for Cisco Unity”
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html
Design Guide for Cisco Unity also talk as much is there in the first URL.
Please Help!

This may be counter to your customer's desire or requirements but I must ask the question. Has the customer considered Unity Connection vs. Unity? Granted, Unity Connection provides integrated messaging whereas Unity is the unified messaging application; however, CUC has become Cisco's flagship messaging product over the last couple of years and I only see this expanding to be honest. So, for new installs - I push hard on Unity Connection. Sometimes, it's a sell but sometimes the customer has a hard requirement for UM and thus you have to go with UM. In your scenario, your customer could potentially save a LARGE amount of money as CUC is not dependent upon Exchange at all; however, you still have the option to tie into Exchange 2003/2007 as an external service where users can access messages in a 3rd-party message store and also access calendar data and so forth. The platform is very feature rich. Many of my current Unity customers are migrating off of the platform to the more "agnostic" CUC platform to avoid issues caused by such dependence on AD/Exchange. In addition, as Microsoft continues to develop and push it's own UM solution - integration for Unity is being forced to change (ex: changes to MAPI in 2010 caused problems for Cisco and required them to rework a bit of the underpinning integration points between Unity and Exchange). With CUC, you also have the flexibility to implment a dial plan within voicemail system itself...not to mention it is extremely scalable.
Hailey
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Migrating from Cisco Unity Express to Cisco Unity Connection

Hello,
We are going to migrate from Cisco Unity Express 8.6.6 to Cisco Unity Connection 9.1.2. Therefore, we need to migrate all mailboxes without data lost.
So, the questions are next: is it possible? Which tools we should use and what steps we need to pass?
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Based on my experience of keeping the data (i.e. voicemails for users) it is really not worth it.
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http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx/8xcucrug009.html#wp1056720
The upgrade order is shown here (above link) as well, which is Pub followed by Sub;
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Cheers!
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Please remember to rate helpful responses and identify helpful or correct answers.

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Mailbox quota on Cisco unity, quick question

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