Mailed attached images cannot be retrieved by PC Users

For some of my PC user customers, not all, when I attach an image of any kind (not copy and paste), they view the image in there email program but cannot download it. One client says that he can download it if he goes directly to his gmail account but not out of Outlook. At first it was just one client, now it's spreading to others. I am having to send the images zipped. Is there something I am doing on my end to cause this? . . .Cliff

Cliff,
When sending to those using Outlook or Outlook Express, send only in Plain Text. As a test, choose a message you have already sent in the Sent mailbox, then click on Message in the menubar, choose Send Again, then click on Format in the menubar and choose Make Plain Text. Send again, and ask the result.
The attachment is there, and if they were more adept, they could probably download. But using Plain Text is best for this. With AOL users who are using the AOL software rather than an email client, there can be a different problem, and zipping may be the best path to them.
Ernie

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