Mailing Ipod Touch for repair......

I set up a repair for my Ipod Touch on the Apple support website. Now do they send me some sort of shipping envelope so I can mail my Ipod to them for repair, or do I have to mail my Ipod to them myself? I was wondering since it has been 2 weeks since I filled out the online form for it to be repaired and I have received nothing in the mail.

You should have received a confirmation email about your service arrangements. Give them a call and ask what happened: U.S. iPod and Mac technical support:
(800) APL-CARE (800-275-2273)

Similar Messages

  • I requested service to send in my ipod touch for repair but was expecting a box to be sent so that I could send it in. Did I misinterpret? Am I supposed to send it in myself with my own package?

    I requested service to send in my ipod touch for repair but was expecting a box to be sent so that I could send it in. Did I misinterpret? Am I supposed to send it in myself with my own package?

    ??? Your right in the neighborhood of... Where's my box. Did you receive a contact or tracking number? I guess I would make a couple of calls to Apple to see where things are. Good luck. Cheers.

  • I sent my iPod Touch for repair, but it still has the same problems as when I sent it off. Help?

    It started when my ipod suddenly stopped playing music. After I contacted support and tried just about every way to get my ipod fixed, I was eventually set up to have it shipped to apple for repairs. After two days, my ipod has returned with papers saying that the technicians at apple were unable to find anything wrong with it. The only problem is that it is still behaving the same way as it was before I sent it off, even though nothing was found to be wrong. My music still does not play and my apps will not sync. I decided to give a restore in recovery mode another shot, just to see if it would work, but the restore still only goes so far before the bar completely stops moving. Now, my ipod won't restore or come out of recovery mode, and I'm getting desperate. I thought having it sent off would fix all my problems, but nothing has changed. Please, can anyone help me? I don't know what to do anymore...

    - Try DFU mode and then restore
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - Next try restoring on another computer
    - Last, make an appointment at the Genius Bar of an Apple store. That way you can demonstrate the problem.
      Apple Retail Store - Genius Bar

  • If i send in a white ipod touch for repair, will they send me a white one back?

    I need to send in my ipod touch 4g for repair on the sleep/wake button.
    but its white, so will they send me a white one back??

    Yes.
    B-rock

  • Sent in my iPod Touch for repair because of lower volume button, and...

    ...Apple is sending it back to me because "No problems found." I sent in my iPod because the bottom volume button was at first hard to press and now it only works sometiems when I press it. I CLEARLY described that the bottom volume button only works half of the time and I took the time to give them my iPod so I basically just gave them my iPod for no reason? What should I do since the problem is still going to occur when I get my iPod back?

    Hi Cole!,
    Make a reservation with a Genius at a local Apple retail store or call AppleCare.
    http://www.apple.com/retail/geniusbar/
    U.S. iPhone technical support: 1-800-MY-IPHONE (1-800-694-7466)
    -Jason

  • Will apple replace my scratched iPod touch for free?, Will apple replace my scratched iPod touch for free?

    Will apple replace my scratched iPod touch for free?

    Yes unless:
    If Apple determines that an iPod is not repairable, for example, if it has failed due catastrophic damage or the iPod has been disassembled into multiple pieces, then Out-of-Warranty Service is not available and the iPod will be returned. Please see Apple's Repair Terms And Conditions for further details.
    If they do the excahnge price is:
    Apple - Support - iPod - Repair pricing
    Mike Barons wrote:
    I droped my ipod touch and the case of the screen came clean off will they repair for a fee

  • HOW TO add a videos or movies to IPOD TOUCH for first time...

    HOW TO add a videos or movies to IPOD TOUCH for first time...
    pls send step by step detail wise.. if you have a video for this ..pls mail me...
    my email :  [email protected]
    thanks to all

    See:
    iOS and iPod: Syncing photos using iTunes
    iOS: Syncing with iTunes
    iTunes: Frequently asked questions about viewing and syncing videos
    iTunes: May be unable to transfer videos to iPhone, iPad, or iPod

  • I have an iPhone 4 and getting a iPod touch for my child, my question is whether to create separate account or have a shared account? I want to share some music and apps but not all and I also want her to be able to iMessage and face time with her owniPod

    I have an iPhone 4 and getting a iPod touch for my child, my question is whether to create separate account or have a shared account? I want to share some music and apps but not all and I also want her to be able to iMessage and face time with her own iPod and own account .   What's the best way to go?

    You can use one Apple ID for purchasing (App Store & iTunes Store) and shared with your child whereas your child uses a different Apple ID for Game Center, e-mail, FaceTime, iMessage. Even on iCloud there you'll get an extra 5GB free. 

  • My Apple ID is valid but My icloud account does recognize it. I've had iPod touch for two years

    I've had I iPod touch for two years and have find my iPhone on it. I've lost it and now when I try to look for it it says my Apple ID is valid but does not have an icloud  account. Like I said I set it all up when I first got it and use it a few times why won't it work now and is there some way to reassociate it with my ID. Is there somewhere my info is stored?

    Do you another Apple device that is eligible for an iCloud account and is using that iCloud account?
    http://support.apple.com/kb/HT4759
    I suspect not and that the iPod has been restored and thus your account removed for the iPod. Then you iCloud account was deleted since you not longer have a device using it.

  • HT201303 OK SO I BOUGHT MY 7YEAR OLD DAUGHTERS AN IPOD TOUCH FOR THEIR BIRTHDAY AND THE SECOND THEY START PLAYING WITH THEM ONE SET A PASSWORD TO ENTER THE IPOD AND FORGOT THE PASSWORD. IT SAYS THAT THE IPOD IS ENABLED... HOW DO I FIX THIS PROBLEM? HELP

    I BOUGHT MY 7 YEAR OLD DAUGHTERS A IPOD TOUCH FOR THEIR BIRTHDAY, THE SECOND THEY BEGAN TO PLAY WITH THEM THEY BOTH SET PASSWORDS TO ENTER THE IPOD HOME PAGE, WELL ONE OF MY GIRLS FORGOT THEIR PASSWORD AND NOW IT SHOWS THAT THE IPOD IS ENABLED... HOW SHOULD I GO ABOUT THIS?

    You will need to restore the device from the computer to which the device is synced. For information and instructions, see:
    http://support.apple.com/kb/ht1212
    If that will not work, you'll need to put the device into Recovery Mode and then try the Restore again:
    http://support.apple.com/kb/ht1808
    Forum Tip: It is generally considered inappropriate to type all in uppercase letters in Internet discussions, as text that is typed all in uppercase is by convention considered to be shouting.  Uppercase is also more difficult to read, so please use all uppercase sparingly and only when you really mean to shout, which we hope you won’t need to do here .
    Also, please note that you posted in the iPhone forum.
    Regards.

  • I got two 4th generation ipod touch for my girls.  Can I use my Apple ID on there Ipod Touch, or do they each need their own?

    I got two 4th generation ipod touch for my girls.  Can I use my Apple ID on there Ipod Touch, or do they each need their own?

    You can use the same ID. See the following in order to allow Messages and FaceTime among all users of the same ID
    MacMost Now 653: Setting Up Multiple iOS Devices For Messages and FaceTime

  • I bourght a new ipod touch for my wife, i put my apple id in for her b/c we were not home, how can I clear my

    I bought a new ipod touch for my wife, I put my Apple Id in to activate it, b/c we were not home, now that we are home I would like to set up a account (apple) of her own, so that it won't be interfering with my account. thanks for your help.

    Why not just erase the iPod and start over, using her Apple ID. Settings > General > Reset > Erase All Content and Settings, then you can start over with the initial setup of the device.
    Alternatively, your Apple ID may have been entered in:
    Settings > iCloud
    Settings > Messages > Send & Receive
    Settings > FaceTime
    Settings > iTunes & App Stores
    Sign out of your ID in these menus and sign in with your wife's Apple ID.

  • HT1430 I already own an iPhone & have purchased and iPod touch for my husband. How can I have a  completely separate Apple ID for both of the devices?

    I have purchased an iPhone 4s 2 years ago and recently purchased an iPod touch for my husband while he was abroad working. I used the same Apple ID when setting up the iPod touch but now I want to know how I can have two separate Apple IDs. One for his iPod touch and one for my iPhone?

    Create a new ID and start using it.
    You will not be able to transfer your existing purchases and updates will require knowing the password for the old ID.

  • I'm using ipod touch for a year now. I was using this morning and suddenly the ipod doesn't work at all maybe it got wet from my bag but there wasn't wet stuff in there. and itunes said iTunes has detected an iPod in recovery mode. please help me

    I'm using iPod touch for a year now. It was doing fine this morning but in the afternoon suddenly when I took it out of my bag, the screen was just black and it wouldn't turn on and stuff. So I thought it didn't have battery so I charged it didn't work. I plugged to the computer and it said iTunes has detected an iPod in recovery mode. You must restore this iPod before in can be used with iTunes.
    Maybe my bag was little wet today but i don't think that is why.. since it wasn't that bed.. just some paper was wet and stuff..
    What should I do..? Please help me.

    Connect to the Computer you Usually Sync with and Follow the Steps Here...
    Recovery Mode
    http://support.apple.com/kb/HT1808

  • How can i get artwork to sync from itunes to ipod touch- for my home movies

    How can i get artwork to sync from itunes to ipod touch for my home movies ?
    The artwork is there in itunes ,but when i sync to my ipod ,the artwork dose not go with ,all that is there is a gray house box !

    Read the PDF user manual for a possible solution:  iPod Manuals, search through Apple's Knowledge Base for support Articles and/or iPod Nano Support 

Maybe you are looking for