Mails are not comming when error in Moni after alert configuration

Hi PI Team,
I want a Scenario Where if i get any Error for my Business Service i need an Mail to be triggered.
Can any one suggest will it be better to use BPM for this. If so what are the steps for that?
I had done all the Steps specified in the following blogs for Alert Configuration.
/people/srinivasurao.sandaka/blog/2009/05/23/central-alert-management-for-pi
/people/aravindh.prasanna/blog/2005/12/23/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part--1
I had done all the steps and when i get an message mapping error.
I am not able to get mails, but able to see the error in RZ20 under my specific namespace.
please suggest me.
Thanks & Regards,
Sriram

Hi,
Can you check the ALERTInbox if you have subscribed the alert category.
Refer
XI: Alerts - Step by step
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step
XI: Alerts - Troubleshooting guide
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--troubleshooting-guide
Thanks
Swarup

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Dear Hussein
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