Mails not going from SOST to external mail ids

Hi all,
I have to send mails to external mail ids in workflow.
when my workflow triggers, mails are coming in SOST transaction.
But, when i try any mail to send further to its respective mail id, its giving the following error:-
" no route available from WF-BATCH to mail-id"
i tried sending mails manually as well as by using RSCONN01 also, but no results.
Our BASIS consultant has already done SCOT configuration. Please guide me what is the issue?
Is some configuration pending from Workflow side or BASIS side?
Regards
Navjot.

Hello Navjot,
if you have some basis background you can check TCode SCOT there you can see if the mail connect for external mails is configured correctly. There shoud be at least a node for SMTP communication. If there is such node check that sending s not restricted to certain adresses. Furthermore you could check over the menu if the default domain is set properly.
Kind Regards
Roman

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