Mails trun automatically to read status

Dear All ,
We are facing one problem in our mail sender adapter. sometimes the mails in inbox turn as read from unread status automatically. We don't know what is the exact resaon. We are using IMAP protocol. Please Help us
Regards
Xi User

This could happen when there is some problem in reading those mails. At that moment, for imap cases, the mail is changed to Read status but is not processed. Could you see any error at that time in Communication channel monitoring. Also have a look at SAP Note 1241039.
Regards,
Prateek

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Hi Brenn,
To narrow down the issue, we need more investigation:
1.Does the issue occurs only in Category view? Please check if user 1 set the view to Date and email read status update.
2.Does the issue occurs to user1's own mailbox with the same setting as shared mailbox?
3.If the shared mailbox is in cached mode, please check Account Settings > Change > More Settings... > Adwanced > Use Cached Exchange mode > check Download shared folders.
4.Please switch to online mode for shared mailbox and test the issue.
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Message was edited by: rnsyderpsu

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If one of those members in the group also has a BCC setup to Gmail or any other outside email, they never get the e-mail copied out to the external account.
Example:
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Bump.
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Mail(1739) deny file-read-data /Library/Preferences/com.apple.mail.plist
Process:         Mail [1739]
Path:            /Applications/Mail.app/Contents/MacOS/Mail
Load Address:    0x10f773000
Identifier:      com.apple.mail
Version:         1485 (6.0)
Build Info:      3-Mail~1485000000000000
Code Type:       x86_64 (Native)
Parent Process: launchd [237]
Date/Time:       2012-08-05 11:54:01.392 +0100
OS Version:      Mac OS X 10.8 (12A269)
Report Version: 8
Thread 0:
0   libsystem_kernel.dylib            0x00007fff8c9d5fee __open + 10
1   CoreFoundation                    0x00007fff8c12a588 __33-[CFPrefsPlistSource synchronize]_block_invoke_0 + 296
2   CoreFoundation                    0x00007fff8c125f07 withDaemonConnection + 87
3   CoreFoundation                    0x00007fff8c12a36c -[CFPrefsPlistSource synchronize] + 316
4   CoreFoundation                    0x00007fff8c1291a1 -[CFPrefsPlistSource synchronizeIfStale] + 113
5   CoreFoundation                    0x00007fff8c12927a -[CFPrefsPlistSource copyValueForKey:] + 42
6   CoreFoundation                    0x00007fff8c128213 -[CFPrefsSearchListSource copyValueForKey:] + 131
7   CoreFoundation                    0x00007fff8c124080 __CFPreferencesCopyAppValue_block_invoke_0 + 32
8   CoreFoundation                    0x00007fff8c1277e8 +[CFPrefsSearchListSource withSearchListForIdentifier:perform:] + 824
9   CoreFoundation                    0x00007fff8bffd67a CFPreferencesCopyAppValue + 186
10 Foundation                        0x00007fff8ccb7db0 -[NSUserDefaults(NSUserDefaults) objectForKey:] + 22
11 Foundation                        0x00007fff8ccb7c97 -[NSUserDefaults(NSUserDefaults) boolForKey:] + 23
12 AddressBook                       0x00007fff92932d8b ABDLog + 290
13 AddressBook                       0x00007fff92935eda -[ABSafeNotificationEntry reflectNotification:] + 63
14 AddressBook                       0x00007fff92935cf1 -[ABSafeNotificationReflector reflectNotification:toEntryIfElligible:] + 72
15 AddressBook                       0x00007fff92935c72 __50-[ABSafeNotificationReflector notificationFunnel:]_block_invoke_0 + 37
16 CoreFoundation                    0x00007fff8c0597d9 __NSSetEnumerate + 985
17 AddressBook                       0x00007fff92935c26 -[NSSet(ABSetAdditions) _abEach:] + 91
18 AddressBook                       0x00007fff92935ad3 -[ABCopyOnWriteSet useReadOnlySet:] + 44
19 AddressBook                       0x00007fff92935a9e -[ABCopyOnWriteSet each:] + 91
20 AddressBook                       0x00007fff92935a1e -[ABSafeNotificationReflector notificationFunnel:] + 181
21 CoreFoundation                    0x00007fff8bff5b8a _CFXNotificationPost + 2554
22 Foundation                        0x00007fff8ccb7a76 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64
23 Mail                              0x000000010f7757d5
24 CoreData                          0x00007fff88968e64 -[NSManagedObjectContext(_NSInternalAdditions) _didSaveChanges] + 2132
25 CoreData                          0x00007fff88958589 -[NSManagedObjectContext save:] + 1241
26 Message                           0x00007fff88d3e755 -[SeenMessagesManager saveChanges] + 46
27 Message                           0x00007fff88d372f6 -[POPStore fetchSynchronously] + 2175
28 Message                           0x00007fff88d2edd2 -[POPAccount fetchSynchronously] + 140
29 CoreFoundation                    0x00007fff8c036cac __invoking___ + 140
30 CoreFoundation                    0x00007fff8c036b47 -[NSInvocation invoke] + 263
31 CoreMessage                       0x00007fff8b271d5d -[MonitoredInvocation invoke] + 225
32 CoreMessage                       0x00007fff8b28a2b2 -[ThrowingInvocationOperation main] + 33
33 CoreMessage                       0x00007fff8b236602 -[_MFInvocationOperation main] + 431
34 Foundation                        0x00007fff8ccfdbb6 -[__NSOperationInternal start] + 684
35 Foundation                        0x00007fff8cd053d1 __block_global_6 + 129
36 libdispatch.dylib                 0x00007fff8cc5ef3d _dispatch_call_block_and_release + 15
37 libdispatch.dylib                 0x00007fff8cc5b0fa _dispatch_client_callout + 8
38 libdispatch.dylib                 0x00007fff8cc5c23e _dispatch_worker_thread2 + 304
39 libsystem_c.dylib                 0x00007fff8c361ceb _pthread_wqthread + 404
40 libsystem_c.dylib                 0x00007fff8c34c1b1 start_wqthread + 13
Binary Images:
       0x10f773000 -        0x10fb0fff7 com.apple.mail (6.0 - 1485) <6C62E4AC-EBA9-3E31-B677-B26356423DE1> /Applications/Mail.app/Contents/MacOS/Mail
    0x7fff88914000 -     0x7fff88b32fff com.apple.CoreData (106 - 407.5) <45EF39FE-7FD6-366E-BB5C-3E86E0B7DA3C> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x7fff88bc2000 -     0x7fff88e08ff7 com.apple.MessageFramework (6.0 - 1485) <79FA27A2-D01A-3D35-AE3A-7F8F41034728> /System/Library/Frameworks/Message.framework/Versions/B/Message
    0x7fff8b20c000 -     0x7fff8b2c4ff7 com.apple.CoreMessage (1.0 - 1485) <1210621B-BABB-3153-A8DF-DAC0FA671D05> /System/Library/PrivateFrameworks/CoreMessage.framework/Versions/A/CoreMessage
    0x7fff8bfb0000 -     0x7fff8c199fff com.apple.CoreFoundation (6.8 - 744) <47AEA7C7-EF9B-3FC6-AEBF-CE02FC650301> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x7fff8c34b000 -     0x7fff8c417fef libsystem_c.dylib (825.24) <16B6B86C-53EE-36E8-AC2B-4AADC1008098> /usr/lib/system/libsystem_c.dylib
    0x7fff8c9c4000 -     0x7fff8c9dfff7 libsystem_kernel.dylib (2050.7.9) <E0447BF5-E104-35B0-B28B-4156887D58F1> /usr/lib/system/libsystem_kernel.dylib
    0x7fff8cc59000 -     0x7fff8cc6eff7 libdispatch.dylib (228.18) <0B6B6E7F-4D8A-3F3B-A4BF-6CF34638DBBB> /usr/lib/system/libdispatch.dylib
    0x7fff8cc6f000 -     0x7fff8cfcbff7 com.apple.Foundation (6.8 - 945) <0C972F73-0C07-3384-98F2-B176E0289494> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x7fff92926000 -     0x7fff92be1fff com.apple.AddressBook.framework (7.0 - 1143) <EC55CF4B-4194-3163-B6E1-8C8D2712FBCF> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
Any wise wisdom?
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Mails trun automatically to read status

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