Main nav bar does not appear sometimes when opening a PDF

Hi. I'm using a PC running Windows 7, and Acrobat 10 and 11. I am having a strange problem where Acrobat will open one PDF normally and then a second one will open with no navigation toolbar (menu bar?) above the "Create PDF" bar that has the customizable tool icons...which renders the document useless to me as I can't drag the window around my desktop or "Save As". This also happens intermittently when re-opening the very same file. I have tried deleting the Preferences file (though I only have "WebCaptr11.prefs" in there...is that normal?), hitting F9, or F8, or Ctrl+Shift+M. Nuthin'. Right-clicking on the top of the window doesn't seem to offer any solutions, either. Any help much appreciated!

I noticed the movie on this page
http://www.niloufartalebi.com/clip.html
is displayed as 894x503 (plus 16px for the controller) while the original size is 640x360.
To make your PC visitors happy read this:
[SOLUTION : Movie NOT playing on Windows PC|http://discussions.apple.com/thread.jspa?messageID=10370447]
The problem was solved with QT QT 7.6.5 update. I mention it in case you get complaints.

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