Main Socket Not Working, But Line is via Another L...
Our main socket is not working -- ie, when a phone is plugged in, there is no signal/dial tone. However, the line still works via a line box in another room. Is this a BT fault? If not, how can I get it fixed? Thanks.
Hi Elsiejean
It is possibly not a fault some properties/businesses have multiple service points/sockets in, you can check this by calling BT and request to check this,did you pay a connection charge? if not BT will have carried out a check on the property prior to you moving in and for example may have found multiple lines so the main one you say that does not work may have been ceased meaning an engineer/installation charge would apply and the latter which you say worked may have just been a stopped line or takeover connection hence they choose to use that one,i could be wrong if it's only one line your main point may be broke does the working socket have a BT openreach logo on or is it a extension.also BT have supplied you as agreed so if you do need an extension or other line already present activating you would have to pay 127.99
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