Maintain substitution but once save, it not show in the screen

Dear experts,
Normally when we create Substitute, we should see that person under our name, right?
But some users* said that they CANNOT SEE their substitution name under their name...therefore they CANNOT DELETE / DEACTIVATE the substitute.
(*only some users experience this, not all user)
I've tested create WF item, it also goes to substitution inbox without any problem.
But still, we don't know how to Delete / Deactivate the subsitution.
Please kindly advise.

When check at SU53: it shows as below....
please advise.. (sorry I really new in this area).. very appreciate your helps
[code]The following authorization object was checked:
Object        PLOG       Personnel Planning
Object class  HR         Human Resources
         Field     Value
         Infotype
                   <Dummy>
         Planning Status
                   <Dummy>
         Object Type
                   $$
         Plan Version
                   01
         Function Code
                   DISP
         Subtype
                   <Dummy>
Available authorizations for the object in the master record:[/code]

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