Maintaining internal word cross references in word import

I'm using RoboHelp 9.0.1 trying to import Word 2007 (docx) in order to generate a WebHelp. I have adjusted my style mapping in order generate an appropriate TOC with books and matching sub chapters, which works fine. However, internal Word cross references from the original Word document are not transformed into hyperlinks.
I have already tried/verified the following:
- The "convert cross references to hyperlink" option is checked in the RH-Word import settings.
- I also tried fiddling with the Framemaker options as it is suggested in another thread (see beneath), with no success.
- Within the Word source document I tried both options with "use hyperlinks instead" when creating cross references.
- The RH-HTML source, in all of my attempts, does not show any links in the corresponding locations.
What may I be missing here? According to another, similar thread, the feature should work and is really not that challenging:
"RH9 - Can not create ANY links in linked Word documents"
http://forums.adobe.com/thread/854095?tstart=0

In my testing, I got a link in the RH topic, but it wanted to launch the target Word doc instead of jumping to the desired RH topic. I'd say this sounds like a bug - so go ahead and report it.

Similar Messages

Importing cross references from Word doc

I have a lengthy Word document containing many cross references that I would like to import and maintain in my InDesign document. Can this be done?

Please post this in the InDesign forum. This forum is for DPS specific issues only.
Bob

Word cross references not converting to hyperlinks

The cross references (i.e. {REF Welcome \h}) to bookmarks in
my Word document are not converting to hyperlinks in the HTML when
I have "Convert references into hyperlinks" checked when importing
the Word document (either in doc or docx format). This did work
with the older version Robohelp 5. Is there a setting I'm missing?
Thank you!
Pat

You said you've tried mapping styles.
I solved a similar situation. This involved a FrameMaker book imported by reference to RoboHelp. A cross reference to the paragraph style "Figure Title" was not getting converted.
I realized that in RoboHelp, I had mapped "Figure Title" to "None" or no output. (I do not want figure titles appearing in the online output, only in print).
Therefore, since the style was not mapped, the content was excluded and the cross reference did not get converted.
A different situation, but perhaps it can point you in the right direction.
Try changing the cross reference in FrameMaker to the next nearest heading, table title, or figure title. See if that makes a difference.
Make sure all the styles from each of your FrameMaker files is mapped to a RoboHelp style.

Cross-references (MS-Word to WebHelp) not showing up for Tables and Figures

I am converting an MS-Word 2010 document to WebHelp using RH9. Cross-references to numbered sections, appendixes, websites, etc. come out fine. Cross-references to tables and figures do not always appear. In some sections they are there, and in some they are not.
Would anyone be able to offer any insight into how I can get these table and figure cross-references to come out on a regular basis in the WebHelp version? Thank you.

UPDATE TO PREVIOUS MESSAGE: Cross-references to tables and figures NEVER appear in the RH version when coming from MS-Word.
Is there any way to have these cross-references appear? If not, it appears the only solution is to bookmark tables and figures individually and hyperlink to each of them.
Thanks for any help you can offer.
nankinnankin

Internal links (cross-references) do not direct to the correct location

I am creating a glossary in Word 2003 that I would like to convert into PDF. I stored each entry as a bookmark (header) in Word, and many links throughout the document redirect to these bookmarked articles.
When I convert to PDF (using Acrobat 8 Pro) the bookmarks and links come through, but now clicking a link brings you to the top of a page, rather than to a specific entry. The bookmark will bring you to the exact location, but the links are not as precise.
I bought Acrobat for the specific task of creating this glossary, so this is a very frustrating issue to discover.
Does anyone have ideas on how I can get linking to redirect to a specific line/word?

Hello,
No, we were never able to solve the issue. We decided to unlink the files
and use only Robohelp instead of FM-Robohelp.
Yadira
Yadira Chaves
Technical Writer
Atrion International Inc.
Tel: +1.514.337.2114
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http://www.atrionintl.com/ & http://www.reachlegislation.com
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From:
Pingjing <[email protected]>
To:
Yadira Chaves <[email protected]>
Date:
08/30/2010 01:34 PM
Subject:
Some FM cross-references do not convert to
hyperlinks in RH
Did you solve this issue yet? I have the exact same issue.
Thanks.

Cross-References coming from Word in FM 7.2

Hi Folks,
I have a problem with the Cross-References. I create an EDD and Read/Write rules, and generate a conversion table. With it I'm converting all the my documentation in MS Word to Structured FM 7,2. It works well, but there two main problems that I can't solve. I spent a lot of time reading the Structure application Developer Guide, but I can't find a solution.
First one is a minor problem that I can solve with a script but, maybe I'm doing something wrong on FM and it is easy to fix on the conversion table. When I apply the conversion table it generate without problems the RootElement, and apply tags for the paragraphs and Character formats, but I can't do that put other tags that are not related with text. I mean, my DTD need this structure:
<book>
<body>
<heading1>xxxxx</heading1>
</body>
</book>
and I obtain it:
<book>
<heading1>xxxxx</heading1>
</book>
I don't know if I can modify Rules, or EDD or Conversion table, to add the intermediate tag when use Structure Current Document
Second one is a blocking one. I generate the XML with the tags and fix any problem on it. It works great and I obtain a XML :
<book><heading1 Id = "i1003066"><bookmark
type = "38548: Heading 1: 1. This is the title"/>This is the title</heading1>
<paragraph>This is the text of the Title <reference Idref = "i1003066" type = "Page"/> and it bla bla bla</paragraph></book>
But when I try to re-open the XML with my structured application I obtain a log error:
"Error at line 17, char 31, Message: ID attribute 'i1003066' was referenced but never declared"
and a warning about cross-references missing (they working before save it as XML). File open and all is fine, except that references are missing and when I try to update the Reference dialog box to find other file is open with this message:
1 Unresolved Cross-References to File: Current
And ask me to find the "Current" file where point the reference. All the references in the document appears missing.
Must I have two set of files, one FM for generate the PDF, and the XML for generate the help with my XLS? It is not possible re-open the XML on Framemaker and don't lost the references?
Thanks for your help.
Regards,

Hi Van,
You wrote:
>> You need to DELETE "Xref" . . . This states that the reference element is a Frame cross-reference element; you should not include another name.
That may or may not be true. If the element names are different in the XML (DTD) than FrameMaker (EDD), this is the mechanism by which you translate names. It may be that in this case, the EDD element name is Xref, but the DTD element name is reference.
You also wrote:
>> Maybe this will help clear things up, but it may be unreasonable to expect that cross-references in Word will translate cleanly to structured FrameMaker.
In this case, I couldn't agree more. Esperanzas, I would recommend that you limit your faith in the conversion process, because there are many variables that will likely get mistranslated. Unless you are willling to do some programming with the FDK to clean up afterwards, I would expect that all cross-references should be recreated manually after import.
Russs

Cross references from a word file

I've already read on this forum Indesign (CS6) has problems with cross references in Word files. (I mean dynamic references like "see page/paragraph/chapter x".) Whenever I see them, I just delete them in Word and update them manually in the final draft. (By the way, as a standard, I save Word files as Word 97-2003.)
The problem is (luckily, I should say), this Word feature is hardly used, so for the book I'm working on, I forgot to check.
I only noticed when I had worked for a full day on it in Indesign. The next day I could't open the Indesign file anymore. Well, **** happens, so I started anew. Next day, same problem, so I contacted the Adobe helpdesk; they couldn't reopen the file either.
Third try. Now I made copies before closing the document, first testing if I could reopen them. I already had guessed these cross references were the problem. They appeared as a tiny blue double dot in the text (a bit like the upper half of the marking for index codes). I couldn't find a way to search for them, so I searched the Word file for field codes and removed them manually in the Indesign file. All of them, I thought.
I closed it and reopened it a few times, no problem. No need to check anymore and first make a copy, I thought. I sent a pdf of the first draft to the author, processed his corrections, closed the document.
The next day I couldn't reopen it.
Now I'm not the kind of guy that gives in too easily, but before I start doing this book for the fourth time, I would like to be sure it will be the last time. So:
-     Is there a way to reopen this InDesign file?
-     Is there a way to search for these corrupted (?) reference codes in the Indesign file? (I still have a 80% ready copy of the Indesign file I can use.)
-     Will removing all of these codes be the final solution,or should I remove the codes in the Word file and start completely anew? Of course that wouldn't make me very happy.

Forum participants are not Adobe employees. We're users like you who volunteer to share what we know.
Thanks for the added details.
Usually someone somewhere in the forum's global audience is awake and eager to participate at almost any hour. However, "super storm" Sandy in the USA has caused massive losses of power, transportation, and communication, so responses may be delayed for some time.
HTH
Regards,
Peter
Peter Gold
KnowHow ProServices
Fritschy wrote:
Thanks for your compliments, although they don't bring me any further.
The version is 8.0.1, I always update when I'm prompted to do so by the update centre. As far as I know it is an international version.
Still, I would guess the InDesign developers could tell me something about that ':' marker. I suppose the software didn't invent it itself.

Acrobat 9 Pro: Links to Word TOC and cross references are lost

I'm testing Acrobat 9 Pro and while it successfully creates a PDF from Word 2003 with bookmarks, all my TOC and internal page reference links are lost.
I have triple checked the conversion settings from the Adobe PDF menu option in Word, and the "Convert cross-references and table of contents to links" check box is definitely selected.
I used the same Word document on another machine with Acrobat 6 Pro installed - and the TOC and cross ref links were created successfully. As far as I can see the Adobe PDF settings in Word 2003 on both machines are the same - the only difference is that one uses Acrobat 6 Pro and the other uses Acrobat 9 Pro.
The only setting in 9 Pro I turned off was the 'enable accessibility tagging' one; it's also turned off in 6 Pro. The remaining settings are the default.
A clickable TOC and internal links is essential for my clients who often have 400+ page documents.
Anybody have any suggestions? Or can anybody confirm that they do/don't get the same behavior in Acrobat 9 Pro?

Thanks Abhigyan - your test PDF worked fine for me.
This is what I've done today:
1. Checked for all instances of pdfm*.dot files and removed any that were lurking in old Application Data and Microsoft Office folders.
2. Deleted all Acrobat 5 and 6 folders and subfolders still lurking in Program Files.
3. Used Add/Remove to delete Adobe Reader 8 and its updates. I figure I can always install Reader 9 if I need it as a separate app.
4. Checked that everything was gone using the Windows Installer CleanUp utility (it was).
5. Restarted my machine.
6. Turned off my anti-virus software.
7. Did a search for any pdfm*.dot files - found one only in the current Microsoft Office folder and left it there.
8. Reinstalled Acrobat 9 Professional.
9. Opened my test Word 2003 document.
10. Checked all the Acrobat conversion settings and left them as the defaults.
11. Converted the doc to PDF and checked for internal links. Yes! The TOC links worked! But my joy was short-lived as the page link didn't work...
12. Tried various other conversion settings based on some suggestions from Lance in first level Adobe Support yesterday - still no page link. And I also lost the TOC links when I cleared the Enable Accessibility check box on the Settings tab of the conversion settings.
13. Checked the Edit > Preferences > Convert To PDF settings for Word in Acrobat 9 - add bookmarks and add links are both selected (default).
14. Used Acrobat 9 to create the PDF (File > Create > From File) hoping that this might might a difference. Nope. No TOC or page links.
15. Changed conversion settings back to default via Word 2003, and created a PDF from a longer document. Again the TOC links worked, the URLs worked (they always did), the bookmarks worked (they always did too), but the none of the internal page cross-reference links worked.
So my summary is this:
* I can only create TOC links *if* Enable Accessibility is turned on, but I have always turned this off in earlier versions of Acrobat as I don't need it and it made the process of creating a PDF from a long document incredibly slow - I'm wary of using it!
* I cannot get internal page links to work at all, no matter which method I use to create the PDF (from within Word or within Acrobat), and no matter which conversion settings I select.
I really don't know what to try next. Manually creating links for what could be hundreds of cross-references in a single document is NOT an option, especially as I have many of these long documents.
Any further suggestions?

Word 2010 AAX Cross-references gone

I have 13 documents - "Word 10/AAX (all updates installed)", with many cross-references.
Links correctly translate to PDF including headings, TOC, websites, and cross-references WITHIN the same document, but cross-references between the 13 docs do not work.
The PDF shows the colour change, but there is no clickable link.
I am "Saving as PDF", have checked the PDFMaker settings, and have tried creating the PDF directly from AAX.

Hi Pranav,
Yes, this is already selected. All links are correctly created, except those which cross-reference other Word 2010 documents.
I need the PDF to maintain the cross-reference as is found in the Word Doc (which is simply a link to a specific bookmark in a separate Word Doc).
In summary: One Word Doc references a specific bookmark in a separate Word Doc - so when the PDF's are created: PDF references the specific bookmark in a separate PDF.
Any other ideas would be most appreciated. Thanks!

Broken bookmark cross references in Printed Documentation

Hi,
I'am using RH 10 to generate a printed documentation output. What i notice is that the book marked cross references are broken in the Printed Documentation output. Other cross references are linking fine, but, the bookmarked cross references do not link to their destination.
I generated a chm file for the project and the bookmarked cross references appear fine there. Is there anything that could be tried to rectify this problem.
Please note that i'am using HTML files as the source files to convert to a Word output.
Thanks,
Rupesh

There's no easy way to do this. RH doesn't include any
sequence that will convert to a cross-reference in Word, and
inserting multiple cross-references in Word isn't as easy as
executing a find-and-replace command. The best workaround I've
found so far is this:
1. In your RH doc, include a reference that is easily
distinguished from other text. For example, "For information on
Project Beta, see page BETA."
2. Generate the Word document.
3. Find the first instance of "BETA."
4. Insert a cross-reference to the page number of the Beta
heading.
5. Toggle the field code.
6. Copy the field.
7. Find the next instance of your special text ("BETA" in
this example).
8. Paste the field reference.
9. Repeat this process until you're finished.
Unfortunately, the field code references change each time you
generate the document. Equally unfortunately, Word won't recognize
regular braces and text as a field code reference - you have to use
the Ctrl+F9 sequence to generate them manually. So you can't just
generate the document, insert the first cross-reference, and then
replace "BETA" with {PAGEREF _Ref### \h} across your entire
document - it won't work. Instead, you must visit each reference
and paste the field code sequence manually.
If someone else can improve on this process, I'm sure a lot
of people would be happy. If not, it's the easiest workaround I've
seen here, so you might find it useful.

Cross-references in printed doc

I am thinking about converting a FrameMaker book to RoboHelp,
where I can generate it as CHM or PDF. But I don't want to lose the
page numbers in cross references. RoboHelp seems to convert them to
hyperlinks, which are included in the resulting printed
documentation (DOC). But I would really like to include page number
references as well in the final PDF. Has anyone found a way to do
this?

There's no easy way to do this. RH doesn't include any
sequence that will convert to a cross-reference in Word, and
inserting multiple cross-references in Word isn't as easy as
executing a find-and-replace command. The best workaround I've
found so far is this:
1. In your RH doc, include a reference that is easily
distinguished from other text. For example, "For information on
Project Beta, see page BETA."
2. Generate the Word document.
3. Find the first instance of "BETA."
4. Insert a cross-reference to the page number of the Beta
heading.
5. Toggle the field code.
6. Copy the field.
7. Find the next instance of your special text ("BETA" in
this example).
8. Paste the field reference.
9. Repeat this process until you're finished.
Unfortunately, the field code references change each time you
generate the document. Equally unfortunately, Word won't recognize
regular braces and text as a field code reference - you have to use
the Ctrl+F9 sequence to generate them manually. So you can't just
generate the document, insert the first cross-reference, and then
replace "BETA" with {PAGEREF _Ref### \h} across your entire
document - it won't work. Instead, you must visit each reference
and paste the field code sequence manually.
If someone else can improve on this process, I'm sure a lot
of people would be happy. If not, it's the easiest workaround I've
seen here, so you might find it useful.

Cross-references in HTMLHelp

I currently have a help project which includes popup help
topics for a large number of fields in a software suite. They are
formatted as follows:
Field Name
Field Description
I also have a number of help topics that act as summaries for
sections of the software. They include field listings (using
tables) that are formatted as follows:
|
Field Name | Field Description |
|
Field Name | Field Description |
|
Field Name | Field Description |
Each field can be referenced in several different summary
pages.
Periodically, I have to update many of the field
descriptions. Is there a way for me to automatically fill in the
field descriptions in the tables, in HTML help, so that they
automatically update when I modify the descriptions in the popup
topics? The current project is in WinHelp - I am using bookmarks
and cross-references in Word to achieve this, but we're switching
over to HTML help and I haven't been able to find a way to do it
there.
Any ideas?
- Brian

Hi Van,
I fear, I expressed myself not very clear. I try again.
We have DITA structured documents. However, lastest status often was saved in the FM document. The xml documents often are not representing the final status.
When I open the FM8 document in FM9 everything looks pretty good.
But: When I want to save the document as xml with FM9, I'm getting errors regarding the cross references.
The cross references which were created in FM8 - doesn't matter, if a valid xml document or a FM document - always look the same.
(BTW: I don't think that in structured documents cross references always refer to elemts with a unique ID.)
example from xml which was created with FM8:
<xref href = "#id08B4A0R30E9" type = "fm:Chapter">"..."</xref>
the only difference in the FM document is that the element is called fm-xref there, as it's not an external url.
in FM9 those cross references are totally different.
example from xml which was created in FM9:
<xref href = "#id08B4A0R30E9" class = "- topic/xref">"..."</xref>
When saving the FM documents with the cross references from the first example as xml in FM9 (we don't have FM8 anymore), I get an error that the attribute type is not defined.
When having a xml document that was last changed with FM8 and opening/ saving this with FM9, there is no error.
At the moment I do not know how to solve this issue.
And also I'm not sure weather the same problem might accour again with change from FM9 to FM10 or else.
It is a great effort to make new cross references just because we upgraded from FM8 to FM9. (And of course always at most inconvienent time.)
As we are thinking of upgrading to FM10, it would be good to know before, if there are any similar issues to expect.
Or if there is an fix for FM9 or FM10 to avoid this at all.
Regards,
Anna

Cross-references to numbered steps in a procedure?

RoboHelp 9 - Is it possible to create cross-references to numbered steps in a procedure? For example, if step 19 in a procedure refers back to step 3, can this reference be set so that it can automatically update if new steps are added before step 3?

Hi,
You could try adding bookmarks to the step you want to refer to and the hyperlinking to the bookmark. This is not self maintaining like FM cross references are though...

Automatic update of cross references possible?

I work on a very long document using InDesign CS3 and InCopy CS3 and want to include cross references to other pages and chapters between the text. For example "Text...(See also chapter 3.4.1 on page 54)." I have the problem now that if I paste chapters or pages, some of the references are not valid any more. Is their a way to update those cross references automatically?! Is there a function available for that?! If somebody could help me with that, it would be great, really. Thanks a lot!

Sebastian,
1. Create a template (for each translated language) that has the desired entries on the Reference page(s). Make certain that the Reference Graphic Frames still have the exact same names as used in the origianl FM document. Then at the book level, select all the files in the book (that require these Reference pages) and File > Import > Formats, select Reference pages only, indicate the appropriate template file (it has to be open) and let FM do all of the work. Should take only a few seconds.
2. Again, in the language specific template, update the Cross-Reference format and import the "Cross-Reference Formats" from the template into the appropriate files in the book.
You can do both at the same time.

Successfully importing cross-references from Microsoft Word into InDesign?

Hello --
I am laying out a series of long documents (~130 pages each) in InDesign CS5.5.
The writer for the project has used cross-references in MS Word for areas like the TOC, index and page references ("See page X for more information").
Is it possible to import these cross-references into InDesign so that the InDesign document functions like the Word document with the cross-references?
I am thinking no because I am having a ton of trouble with it so far, but wanted to get a definite answer from an expert.
When I import the text, the cross-references appear in InDesign in the Hyperlinks/cross-reference panel. However, InDesign says they need to be updated based on the way the text flowed in InDesign. And when I click the auto update button, all sorts of funky stuff happens and basically -- the cross-references create a bunch of typos and become junk.
Thoughts? Knowledge on this topic?
Thanks in advance!!

wikiElvis wrote:
Hello --
I am laying out a series of long documents (~130 pages each) in InDesign CS5.5.
The writer for the project has used cross-references in MS Word for areas like the TOC, index and page references ("See page X for more information").
Is it possible to import these cross-references into InDesign so that the InDesign document functions like the Word document with the cross-references?
I am thinking no because I am having a ton of trouble with it so far, but wanted to get a definite answer from an expert.
When I import the text, the cross-references appear in InDesign in the Hyperlinks/cross-reference panel. However, InDesign says they need to be updated based on the way the text flowed in InDesign. And when I click the auto update button, all sorts of funky stuff happens and basically -- the cross-references create a bunch of typos and become junk.
Thoughts? Knowledge on this topic?
Thanks in advance!!
I can't speak to general or specific causes of your cross-reference problems. However, I believe that InDesign x-refs behave a bit differently in CS4, CS5, and CS5.5, and if you have either of these earlier releases, you might try them for comparison.
Also, you might want to look into the free trial of DTP Tools' cross-references plug-in for InDesign, at dtptools.com, to see if it's more successful than InDesign's built-in x-refs.
HTH
Regards,
Peter
Peter Gold
KnowHow ProServices

Maintaining internal word cross references in word import

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